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Reporting period: Aug '23Jul '24

Umami 10 Overview

<10 Places
Bar and Pub

Brand Satisfaction

93%
4pp

Country Rank

Singapore
88 of 754

Category Rank

Bar and Pub
15 of 83

Rating Score

4.8

Sales Power

Sales Index

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Umami 10 Brand Profile

Aug '23Jul '24

Singapore

Umami 10 has a much lower satisfaction score for its Pricing compared to its other aspects. However, Umami 10 has succeeded in its Staff aspect, with a 96% satisfaction score.

Staff
96%
1pp
Food and Drinks
95%
5pp
Service
93%
Place
89%
3pp
Pricing
57%
6pp
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Umami 10 Satisfaction Trend

Feb '24Jul '24

Singapore

Umami 10's brand satisfaction has decreased compared to previous month and now stands at 89%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Umami 10 Food and Drinks

Umami 10 is one of the most promising brand to delight customers. Use Realytics to know more

Umami 10 Portion Size

Aug '23Jul '24

Singapore

Umami 10 remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

47 of 82
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Satisfaction Score

Aspect Rank

4 of 82
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Umami 10 Menu Selection

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 83
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Satisfaction Score

Aspect Rank

4 of 83
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Umami 10 Drinks

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 83
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Umami 10 Cuisines

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 61
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Umami 10 Place

Umami 10 has shown an increase in Place, with a jump from 86% last year to an impressive 89% this year.

Umami 10 Atmosphere and Décor

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 83
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Umami 10 Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Umami 10 is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

51 of 78
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Umami 10 Options for different visitors

Aug '23Jul '24

Singapore

Umami 10 remains a consumer favourite, maintaining a consistent 85% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

85%

Aspect Rank

75 of 83
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Umami 10 Comfort

Aug '23Jul '24

Singapore

Umami 10 is still the go-to place for customers, as their Comfort score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

40 of 78
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Umami 10 Venue Congestion

Aug '23Jul '24

Singapore

Umami 10 remains a consumer favourite, maintaining a consistent 50% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

19 of 76
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Umami 10 Dining Area

Aug '23Jul '24

Singapore

Umami 10 is still the go-to place for customers, as their Dining Area score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

62 of 79
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Umami 10 Pricing

Umami 10 is losing some of its appeal, with a concerning 6% decrease in satisfaction for Pricing dropping from 63% last year to 57% this year.

Umami 10 Price

Aug '23Jul '24

Singapore

Umami 10 is struggling to meet customer expectations, with a 7% decrease in satisfaction in Price aspect, falling from 57% last year to 50% this year.

Satisfaction Score

50%
7pp

Aspect Rank

48 of 83
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Umami 10 Promotions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 78
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Umami 10 Service

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Umami 10 Dining Options

Aug '23Jul '24

Singapore

Umami 10 is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 94% last year to 89% this year.

Satisfaction Score

89%
5pp

Aspect Rank

69 of 83
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Umami 10 Waiting Time

Aug '23Jul '24

Singapore

Umami 10 remains a consumer favourite, maintaining a consistent 78% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

78%

Aspect Rank

21 of 82
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Umami 10 Order Processing

Aug '23Jul '24

Singapore

Umami 10 continues to evolve, with a 3% increase in customer satisfaction of Order Processing, climbing from 64% last year to 67% this year.

Satisfaction Score

67%
3pp

Aspect Rank

22 of 83
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Umami 10 Staff

Umami 10 is one of the most promising brand to delight customers. Use Realytics to know more

Umami 10 Staff Competence

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 63
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Satisfaction Score

Aspect Rank

30 of 83
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Umami 10 Staff Attentiveness

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

17 of 81
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Umami 10 Staff Members

Aug '23Jul '24

Singapore

Umami 10 has successfully improved guest experience, as their "Staff Members" satisfaction score jumped from 82% last year to an 86% this year.

Satisfaction Score

86%
4pp

Aspect Rank

31 of 83
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