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Reporting period: Feb '23Jan '24

Umami 10 Overview

<10 Places
Bar and Pub

Brand Satisfaction

90%

Country Rank

Singapore
140 of 433

Category Rank

Bar and Pub
19 of 52

Rating Score

4.7

Sales Power

Sales Index

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Umami 10 Brand Profile

Feb '23Jan '24

Singapore

Umami 10 has a much lower satisfaction score for its Location compared to its other aspects. However, Umami 10 has succeeded in its Staff aspect, with a 95% satisfaction score.

Staff
95%
5pp
Service
92%
5pp
Food and Drinks
90%
2pp
Place
85%
4pp
Pricing
68%
9pp
Location
0%
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Umami 10 Food and Drinks

Umami 10 is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 92% last year to 90% this year.

Umami 10 Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 50
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Umami 10 Food Quality

Feb '23Jan '24

Singapore

Umami 10 is struggling to meet customer expectations, with a 5% decrease in satisfaction in Food Quality aspect, falling from 92% last year to 87% this year.

Satisfaction Score

87%
5pp

Aspect Rank

7 of 52
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Umami 10 Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

26 of 52
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Umami 10 Dishes

Feb '23Jan '24

Singapore

Umami 10 has shown an increase in Dishes, with a jump from 87% last year to an impressive 88% this year.

Satisfaction Score

88%
1pp

Aspect Rank

19 of 52
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Umami 10 Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 52
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Umami 10 Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

22 of 35
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Umami 10 Location

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Umami 10 Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 36
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Umami 10 Place

Umami 10 is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 89% last year to 85% this year.

Satisfaction Score

Aspect Rank

21 of 52
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Umami 10 Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 50
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Umami 10 Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 23
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Umami 10 Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

31 of 52
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Umami 10 Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 51
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Umami 10 Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 50
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Umami 10 Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

18 of 49
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Umami 10 Pricing

Umami 10 is facing challenges in evolving its Pricing aspect, with a 9% decrease in customer satisfaction, dropping from 77% last year to 68% this year.

Umami 10 Price

Feb '23Jan '24

Singapore

Umami 10 remains a consumer favourite, maintaining a consistent 60% satisfaction score in Price aspect for both this year and last year.

Satisfaction Score

60%

Aspect Rank

22 of 52
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Umami 10 Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 48
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Umami 10 Service

Umami 10 is struggling to meet customer expectations. Use Realytics to know why

Umami 10 Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 34
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Umami 10 Dining Options

Feb '23Jan '24

Singapore

Umami 10 is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Dining Options aspect satisfaction score, dropping from 100% to 90% this year.

Satisfaction Score

90%
10pp

Aspect Rank

27 of 52
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Umami 10 Waiting Time

Feb '23Jan '24

Singapore

Umami 10 is still the go-to place for customers, as their Waiting Time score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

11 of 51
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Umami 10 Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

25 of 52
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Umami 10 Staff

Umami 10 is struggling to meet customer expectations. Use Realytics to know why

Umami 10 Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 40
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Umami 10 Staff Friendliness

Feb '23Jan '24

Singapore

Umami 10 is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

22 of 52
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Umami 10 Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 51
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Umami 10 Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

26 of 26
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Umami 10 Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

33 of 52
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