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Reporting period: Aug '23Jul '24

The Soup Spoon Overview

10-100 Places
Restaurant

Brand Satisfaction

69%
9pp

Country Rank

Singapore
40 of 87

Category Rank

Restaurant
30 of 56

Rating Score

3.6

Sales Power

Sales Index

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The Soup Spoon Brand Profile

Aug '23Jul '24

Singapore

The Soup Spoon has a much lower satisfaction score for its Pricing compared to its other aspects. However, The Soup Spoon has succeeded in its Food and Drinks aspect, with a 71% satisfaction score.

Food and Drinks
71%
5pp
Staff
66%
12pp
Service
66%
16pp
Place
64%
11pp
Pricing
57%
13pp
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The Soup Spoon Satisfaction Trend

Feb '24Jul '24

Singapore

The Soup Spoon's brand satisfaction has increased compared to previous month and now stands at 84%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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The Soup Spoon Food and Drinks

The Soup Spoon has shown an increase in Food and Drinks, with a jump from 66% last year to an impressive 71% this year.

The Soup Spoon Portion Size

Aug '23Jul '24

Singapore

The Soup Spoon remains a consumer favourite, maintaining a consistent 63% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

63%

Aspect Rank

33 of 56
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The Soup Spoon Food Quality

Aug '23Jul '24

Singapore

The Soup Spoon continues to evolve, with a 6% increase in customer satisfaction of Food Quality, climbing from 50% last year to 56% this year.

Satisfaction Score

56%
6pp

Aspect Rank

22 of 56
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The Soup Spoon Menu Selection

Aug '23Jul '24

Singapore

The Soup Spoon is still the go-to place for customers, as their Menu Selection score remains high at 85%, consistent with last year's score.

Satisfaction Score

85%

Aspect Rank

15 of 56
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The Soup Spoon Dishes

Aug '23Jul '24

Singapore

The Soup Spoon has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 63% last year to an 68% this year.

Satisfaction Score

68%
5pp

Aspect Rank

34 of 56
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The Soup Spoon Drinks

Aug '23Jul '24

Singapore

The Soup Spoon remains a consumer favourite, maintaining a consistent 78% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

78%

Aspect Rank

22 of 55
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The Soup Spoon Place

The Soup Spoon continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 53% to 64% this year.

The Soup Spoon Atmosphere and Décor

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 55
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The Soup Spoon Cleanliness and Hygiene

Aug '23Jul '24

Singapore

The Soup Spoon is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 71%, consistent with last year's score.

Satisfaction Score

71%

Aspect Rank

24 of 56
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The Soup Spoon Options for different visitors

Aug '23Jul '24

Singapore

The Soup Spoon remains a consumer favourite, maintaining a consistent 75% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

39 of 53
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The Soup Spoon Child-Friendly Conditions

Aug '23Jul '24

Singapore

Use Realytics to know more about The Soup Spoonlink

Satisfaction Score

Aspect Rank

8 of 51
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The Soup Spoon Comfort

Aug '23Jul '24

Singapore

The Soup Spoon is still the go-to place for customers, as their Comfort score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

10 of 54
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The Soup Spoon Venue Congestion

Aug '23Jul '24

Singapore

The Soup Spoon remains a consumer favourite, maintaining a consistent 27% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

27%

Aspect Rank

31 of 55
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The Soup Spoon Dining Area

Aug '23Jul '24

Singapore

The Soup Spoon is still the go-to place for customers, as their Dining Area score remains high at 41%, consistent with last year's score.

Satisfaction Score

41%

Aspect Rank

37 of 56
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The Soup Spoon Pricing

The Soup Spoon has demonstrated resilience in the industry, with a 13% increase in customer satisfaction for Pricing rising from 44% to 57% this year.

The Soup Spoon Price

Aug '23Jul '24

Singapore

The Soup Spoon has shown an increase in Price, with a jump from 46% last year to an impressive 52% this year.

Satisfaction Score

52%
6pp

Aspect Rank

39 of 56
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The Soup Spoon Promotions

Aug '23Jul '24

Singapore

The Soup Spoon remains a consumer favourite, maintaining a consistent 83% satisfaction score in Promotions aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

31 of 53
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The Soup Spoon Service

The Soup Spoon continues to evolve, with a 16% increase in customer satisfaction of Service, climbing from 50% last year to 66% this year.

The Soup Spoon Billing and Payment

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

39 of 53
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The Soup Spoon Opening Hours

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 52
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The Soup Spoon Dining Options

Aug '23Jul '24

Singapore

The Soup Spoon has successfully improved guest experience, as their "Dining Options" satisfaction score jumped from 70% last year to an 82% this year.

Satisfaction Score

82%
12pp

Aspect Rank

26 of 56
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The Soup Spoon Online Facilities

Aug '23Jul '24

Singapore

Use Realytics to know more about The Soup Spoonlink

Satisfaction Score

Aspect Rank

2 of 39
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The Soup Spoon Waiting Time

Aug '23Jul '24

Singapore

The Soup Spoon continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 39% to 45% this year.

Satisfaction Score

45%
6pp

Aspect Rank

47 of 56
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The Soup Spoon Order Processing

Aug '23Jul '24

Singapore

The Soup Spoon is still the go-to place for customers, as their Order Processing score remains high at 42%, consistent with last year's score.

Satisfaction Score

42%

Aspect Rank

33 of 56
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The Soup Spoon Staff

The Soup Spoon has demonstrated resilience in the industry, with a 12% increase in customer satisfaction for Staff rising from 54% to 66% this year.

The Soup Spoon Staff Competence

Aug '23Jul '24

Singapore

The Soup Spoon remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

36 of 53
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The Soup Spoon Staff Friendliness

Aug '23Jul '24

Singapore

The Soup Spoon is still the go-to place for customers, as their Staff Friendliness score remains high at 77%, consistent with last year's score.

Satisfaction Score

77%

Aspect Rank

22 of 56
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The Soup Spoon Staff Attentiveness

Aug '23Jul '24

Singapore

The Soup Spoon remains a consumer favourite, maintaining a consistent 33% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

39 of 55
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The Soup Spoon Staff Avaliability

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

41 of 48
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The Soup Spoon Staff Members

Aug '23Jul '24

Singapore

The Soup Spoon is still the go-to place for customers, as their Staff Members score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

35 of 56
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