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Reporting period: Feb '23Jan '24

The Soup Spoon Overview

10-100 Places
Restaurant

Brand Satisfaction

67%
8pp

Country Rank

Singapore
37 of 76

Category Rank

Restaurant
30 of 53

Rating Score

3.5

Sales Power

Sales Index

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The Soup Spoon Brand Profile

Feb '23Jan '24

Singapore

The Soup Spoon has a much lower satisfaction score for its Pricing compared to its other aspects. However, The Soup Spoon has succeeded in its Food and Drinks aspect, with a 74% satisfaction score.

Food and Drinks
74%
4pp
Staff
60%
18pp
Service
53%
11pp
Location
0%
Place
0%
Pricing
0%
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The Soup Spoon Food and Drinks

The Soup Spoon has shown an increase in Food and Drinks, with a jump from 70% last year to an impressive 74% this year.

The Soup Spoon Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

27 of 53
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The Soup Spoon Food Quality

Feb '23Jan '24

Singapore

The Soup Spoon is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food Quality dropping from 64% last year to 58% this year.

Satisfaction Score

58%
6pp

Aspect Rank

23 of 53
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The Soup Spoon Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

34 of 53
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The Soup Spoon Dishes

Feb '23Jan '24

Singapore

The Soup Spoon continues to evolve, with a 4% increase in customer satisfaction of Dishes, climbing from 68% last year to 72% this year.

Satisfaction Score

72%
4pp

Aspect Rank

27 of 53
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The Soup Spoon Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

27 of 51
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The Soup Spoon Location

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The Soup Spoon Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 40
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The Soup Spoon Place

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The Soup Spoon Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

26 of 52
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The Soup Spoon Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

31 of 53
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The Soup Spoon Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

31 of 50
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The Soup Spoon Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

42 of 51
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The Soup Spoon Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

45 of 53
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The Soup Spoon Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

22 of 53
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The Soup Spoon Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

25 of 27
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The Soup Spoon Pricing

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The Soup Spoon Price

Feb '23Jan '24

Singapore

The Soup Spoon is struggling to meet customer expectations, with a 20% decrease in satisfaction in Price aspect, falling from 53% last year to 33% this year.

Satisfaction Score

33%
20pp

Aspect Rank

49 of 53
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The Soup Spoon Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

44 of 50
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The Soup Spoon Service

The Soup Spoon has successfully improved guest experience, as their "Service" satisfaction score jumped from 42% last year to an 53% this year.

The Soup Spoon Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 49
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The Soup Spoon Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

48 of 49
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The Soup Spoon Dining Options

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

46 of 53
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The Soup Spoon Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 50
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The Soup Spoon Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

52 of 53
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The Soup Spoon Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 53
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The Soup Spoon Staff

The Soup Spoon continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 42% to 60% this year.

The Soup Spoon Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

47 of 48
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The Soup Spoon Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

41 of 53
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The Soup Spoon Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

33 of 44
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The Soup Spoon Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 53
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