The Soup Spoon Brand Profile
Jul '23 — Jun '24
Singapore
The Soup Spoon has a much lower satisfaction score for its Staff compared to its other aspects. However, The Soup Spoon has succeeded in its Food and Drinks aspect, with a 65% satisfaction score.
The Soup Spoon Satisfaction Trend
Jan '24 — Jun '24
Singapore
The Soup Spoon's brand satisfaction has increased compared to previous month and now stands at 81%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
The Soup Spoon Food and Drinks
The Soup Spoon is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 66% last year to 65% this year.
The Soup Spoon Food Quality
Jul '23 — Jun '24
Singapore
The Soup Spoon is struggling to meet customer expectations, with a 3% decrease in satisfaction in Food Quality aspect, falling from 52% last year to 49% this year.
Satisfaction Score
Aspect Rank
The Soup Spoon Dishes
Jul '23 — Jun '24
Singapore
The Soup Spoon is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 63% last year to 61% this year.
Satisfaction Score
Aspect Rank
The Soup Spoon Place
The Soup Spoon has shown an increase in Place, with a jump from 51% last year to an impressive 62% this year.
The Soup Spoon Cleanliness and Hygiene
Jul '23 — Jun '24
Singapore
The Soup Spoon remains a consumer favourite, maintaining a consistent 68% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.
Satisfaction Score
Aspect Rank
The Soup Spoon Service
The Soup Spoon continues to evolve, with a 9% increase in customer satisfaction of Service, climbing from 50% last year to 59% this year.
The Soup Spoon Waiting Time
Jul '23 — Jun '24
Singapore
The Soup Spoon has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 36% last year to an 46% this year.
Satisfaction Score
Aspect Rank
The Soup Spoon Staff
The Soup Spoon is facing challenges in evolving its Staff aspect, with a 4% decrease in customer satisfaction, dropping from 58% last year to 54% this year.
The Soup Spoon Staff Friendliness
Jul '23 — Jun '24
Singapore
The Soup Spoon is still the go-to place for customers, as their Staff Friendliness score remains high at 65%, consistent with last year's score.
Satisfaction Score
Aspect Rank
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