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Reporting period: Feb '23Jan '24

The Coffee Bean & Tea Leaf Overview

10-100 Places
Cafe

Brand Satisfaction

62%
2pp

Country Rank

Singapore
52 of 86

Category Rank

Cafe
8 of 14

Rating Score

3.2

Sales Power

Sales Index

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The Coffee Bean & Tea Leaf Brand Profile

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf has a much lower satisfaction score for its Pricing compared to its other aspects. However, The Coffee Bean & Tea Leaf has succeeded in its Location aspect, with a 80% satisfaction score.

Location
80%
10pp
Food and Drinks
66%
Place
64%
5pp
Service
59%
3pp
Staff
57%
4pp
Pricing
40%
3pp
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The Coffee Bean & Tea Leaf Food and Drinks

The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 66% satisfaction score in Food and Drinks aspect for both this year and last year.

The Coffee Bean & Tea Leaf Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 14
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The Coffee Bean & Tea Leaf Food Quality

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf has shown an increase in Food Quality, with a jump from 30% last year to an impressive 37% this year.

Satisfaction Score

37%
7pp

Aspect Rank

6 of 14
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The Coffee Bean & Tea Leaf Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 14
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The Coffee Bean & Tea Leaf Dishes

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Dishes score remains high at 64%, consistent with last year's score.

Satisfaction Score

64%

Aspect Rank

10 of 14
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The Coffee Bean & Tea Leaf Drinks

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf continues to evolve, with a 1% increase in customer satisfaction of Drinks, climbing from 75% last year to 76% this year.

Satisfaction Score

76%
1pp

Aspect Rank

6 of 14
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The Coffee Bean & Tea Leaf Location

The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 10% decrease in satisfaction for Location dropping from 90% last year to 80% this year.

The Coffee Bean & Tea Leaf Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 8
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The Coffee Bean & Tea Leaf Conveniently Situated

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 11% decrease in satisfaction in Conveniently Situated aspect, falling from 100% last year to 89% this year.

Satisfaction Score

89%
11pp

Aspect Rank

6 of 13
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The Coffee Bean & Tea Leaf Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 10
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The Coffee Bean & Tea Leaf Ease to Find

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 7
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The Coffee Bean & Tea Leaf Transport Accessibility

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 7
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The Coffee Bean & Tea Leaf Place

The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 69% last year to 64% this year.

The Coffee Bean & Tea Leaf Atmosphere and Décor

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

6 of 14
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The Coffee Bean & Tea Leaf Cleanliness and Hygiene

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 6% decrease in customer satisfaction, dropping from 67% last year to 61% this year.

Satisfaction Score

61%
6pp

Aspect Rank

2 of 14
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The Coffee Bean & Tea Leaf Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 9
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The Coffee Bean & Tea Leaf Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 14
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The Coffee Bean & Tea Leaf Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 11
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The Coffee Bean & Tea Leaf Comfort

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf has successfully improved guest experience, as their "Comfort" satisfaction score jumped from 65% last year to an 67% this year.

Satisfaction Score

67%
2pp

Aspect Rank

2 of 14
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The Coffee Bean & Tea Leaf Venue Congestion

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Venue Congestion aspect satisfaction score, dropping from 34% to 28% this year.

Satisfaction Score

28%
6pp

Aspect Rank

4 of 14
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The Coffee Bean & Tea Leaf Dining Area

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf continues to improve, with a notable increase in customer satisfaction for their Dining Area aspect, rising from 57% to 60% this year.

Satisfaction Score

60%
3pp

Aspect Rank

1 of 14
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The Coffee Bean & Tea Leaf Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 11
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The Coffee Bean & Tea Leaf Pricing

The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 3% decrease in satisfaction for Pricing dropping from 43% last year to 40% this year.

The Coffee Bean & Tea Leaf Price

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 3% decrease in satisfaction in Price aspect, falling from 37% last year to 34% this year.

Satisfaction Score

34%
3pp

Aspect Rank

10 of 14
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The Coffee Bean & Tea Leaf Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 12
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The Coffee Bean & Tea Leaf Service

The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 62% last year to 59% this year.

The Coffee Bean & Tea Leaf Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 13
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The Coffee Bean & Tea Leaf Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 14
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The Coffee Bean & Tea Leaf Dining Options

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf is facing challenges in evolving its Dining Options aspect, with a 4% decrease in customer satisfaction, dropping from 76% last year to 72% this year.

Satisfaction Score

72%
4pp

Aspect Rank

7 of 14
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The Coffee Bean & Tea Leaf Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 13
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The Coffee Bean & Tea Leaf Waiting Time

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 39% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

39%

Aspect Rank

4 of 14
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The Coffee Bean & Tea Leaf Order Processing

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Order Processing aspect satisfaction score, dropping from 48% to 40% this year.

Satisfaction Score

40%
8pp

Aspect Rank

2 of 14
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The Coffee Bean & Tea Leaf Staff

The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 4% decrease in satisfaction for Staff dropping from 61% last year to 57% this year.

The Coffee Bean & Tea Leaf Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 12
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The Coffee Bean & Tea Leaf Staff Friendliness

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 11% decrease in satisfaction in Staff Friendliness aspect, falling from 69% last year to 58% this year.

Satisfaction Score

58%
11pp

Aspect Rank

7 of 14
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The Coffee Bean & Tea Leaf Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 14
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The Coffee Bean & Tea Leaf Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 13
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The Coffee Bean & Tea Leaf Staff Members

Feb '23Jan '24

Singapore

The Coffee Bean & Tea Leaf has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Staff Members rising from 55% to 62% this year.

Satisfaction Score

62%
7pp

Aspect Rank

2 of 14
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