The Coffee Bean & Tea Leaf Brand Profile
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf has a much lower satisfaction score for its Pricing compared to its other aspects. However, The Coffee Bean & Tea Leaf has succeeded in its Location aspect, with a 81% satisfaction score.
The Coffee Bean & Tea Leaf Satisfaction Trend
Jan '24 — Jun '24
Singapore
The Coffee Bean & Tea Leaf's brand satisfaction has increased compared to previous month and now stands at 61%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
The Coffee Bean & Tea Leaf Food and Drinks
The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 61% last year to 58% this year.
The Coffee Bean & Tea Leaf Food Quality
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf has shown an increase in Food Quality, with a jump from 23% last year to an impressive 30% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Dishes
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 57% satisfaction score in Dishes aspect for both this year and last year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Drinks
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 7% decrease in satisfaction in Drinks aspect, falling from 74% last year to 67% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Location
The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Location aspect, down from 95% last year to 81% this year.
The Coffee Bean & Tea Leaf Conveniently Situated
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Place
The Coffee Bean & Tea Leaf is facing challenges in evolving its Place aspect, with a 3% decrease in customer satisfaction, dropping from 71% last year to 68% this year.
The Coffee Bean & Tea Leaf Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Cleanliness and Hygiene
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Cleanliness and Hygiene aspect satisfaction score, dropping from 72% to 70% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Comfort
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 6% decrease in satisfaction for Comfort dropping from 69% last year to 63% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Venue Congestion
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf continues to evolve, with a 1% increase in customer satisfaction of Venue Congestion, climbing from 34% last year to 35% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Dining Area
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Dining Area score remains high at 67%, consistent with last year's score.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Pricing
The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 5% decrease in satisfaction in Pricing aspect, falling from 43% last year to 38% this year.
The Coffee Bean & Tea Leaf Price
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 38% last year to 31% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Service
The Coffee Bean & Tea Leaf is facing challenges in evolving its Service aspect, with a 8% decrease in customer satisfaction, dropping from 64% last year to 56% this year.
The Coffee Bean & Tea Leaf Dining Options
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf is facing challenges in maintaining its customer experience, with a noticeable 13% decrease in their Dining Options aspect satisfaction score, dropping from 85% to 72% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Waiting Time
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 39% last year to an 41% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Order Processing
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 4% decrease in satisfaction for Order Processing dropping from 41% last year to 37% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Staff
The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 15% decrease in satisfaction in Staff aspect, falling from 64% last year to 49% this year.
The Coffee Bean & Tea Leaf Staff Friendliness
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 71% last year to 47% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Staff Members
Jul '23 — Jun '24
Singapore
The Coffee Bean & Tea Leaf continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 48% to 52% this year.
Satisfaction Score
Aspect Rank
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