The Coconut Club Brand Profile
Aug '23 — Jul '24
Singapore
The Coconut Club has a much lower satisfaction score for its Pricing compared to its other aspects. However, The Coconut Club has succeeded in its Place aspect, with a 89% satisfaction score.
The Coconut Club Satisfaction Trend
Feb '24 — Jul '24
Singapore
The Coconut Club's brand satisfaction has increased compared to previous month and now stands at 80%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
The Coconut Club Food and Drinks
The Coconut Club is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 76% last year to 75% this year.
The Coconut Club Portion Size
Aug '23 — Jul '24
Singapore
The Coconut Club remains a consumer favourite, maintaining a consistent 85% satisfaction score in Portion Size aspect for both this year and last year.
Satisfaction Score
Aspect Rank
The Coconut Club Food Quality
Aug '23 — Jul '24
Singapore
The Coconut Club is struggling to meet customer expectations, with a 5% decrease in satisfaction in Food Quality aspect, falling from 60% last year to 55% this year.
Satisfaction Score
Aspect Rank
The Coconut Club Menu Selection
Aug '23 — Jul '24
Singapore
The Coconut Club is still the go-to place for customers, as their Menu Selection score remains high at 65%, consistent with last year's score.
Satisfaction Score
Aspect Rank
The Coconut Club Dishes
Aug '23 — Jul '24
Singapore
The Coconut Club is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 77% last year to 73% this year.
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Aspect Rank
The Coconut Club Drinks
Aug '23 — Jul '24
Singapore
The Coconut Club has shown an increase in Drinks, with a jump from 73% last year to an impressive 85% this year.
Satisfaction Score
Aspect Rank
The Coconut Club Cuisines
Aug '23 — Jul '24
Singapore
Satisfaction Score
Aspect Rank
The Coconut Club Place
The Coconut Club continues to evolve, with a 9% increase in customer satisfaction of Place, climbing from 80% last year to 89% this year.
The Coconut Club Atmosphere and Décor
Aug '23 — Jul '24
Singapore
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Aspect Rank
The Coconut Club Cleanliness and Hygiene
Aug '23 — Jul '24
Singapore
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Aspect Rank
The Coconut Club Restrooms
Aug '23 — Jul '24
Singapore
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The Coconut Club Options for different visitors
Aug '23 — Jul '24
Singapore
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The Coconut Club Child-Friendly Conditions
Aug '23 — Jul '24
Singapore
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The Coconut Club Comfort
Aug '23 — Jul '24
Singapore
The Coconut Club remains a consumer favourite, maintaining a consistent 46% satisfaction score in Comfort aspect for both this year and last year.
Satisfaction Score
Aspect Rank
The Coconut Club Venue Congestion
Aug '23 — Jul '24
Singapore
The Coconut Club is still the go-to place for customers, as their Venue Congestion score remains high at 30%, consistent with last year's score.
Satisfaction Score
Aspect Rank
The Coconut Club Dining Area
Aug '23 — Jul '24
Singapore
The Coconut Club remains a consumer favourite, maintaining a consistent 71% satisfaction score in Dining Area aspect for both this year and last year.
Satisfaction Score
Aspect Rank
The Coconut Club Pricing
The Coconut Club is facing challenges in evolving its Pricing aspect, with a 14% decrease in customer satisfaction, dropping from 37% last year to 23% this year.
The Coconut Club Price
Aug '23 — Jul '24
Singapore
The Coconut Club is facing challenges in maintaining its customer experience, with a noticeable 14% decrease in their Price aspect satisfaction score, dropping from 37% to 23% this year.
Satisfaction Score
Aspect Rank
The Coconut Club Promotions
Aug '23 — Jul '24
Singapore
The Coconut Club is still the go-to place for customers, as their Promotions score remains high at 33%, consistent with last year's score.
Satisfaction Score
Aspect Rank
The Coconut Club Service
The Coconut Club has successfully improved guest experience, as their "Service" satisfaction score jumped from 66% last year to an 68% this year.
The Coconut Club Billing and Payment
Aug '23 — Jul '24
Singapore
Satisfaction Score
Aspect Rank
The Coconut Club Opening Hours
Aug '23 — Jul '24
Singapore
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Aspect Rank
The Coconut Club Dining Options
Aug '23 — Jul '24
Singapore
The Coconut Club is losing some of its appeal, with a concerning 8% decrease in satisfaction for Dining Options dropping from 81% last year to 73% this year.
Satisfaction Score
Aspect Rank
The Coconut Club Waiting Time
Aug '23 — Jul '24
Singapore
The Coconut Club remains a consumer favourite, maintaining a consistent 50% satisfaction score in Waiting Time aspect for both this year and last year.
Satisfaction Score
Aspect Rank
The Coconut Club Order Processing
Aug '23 — Jul '24
Singapore
The Coconut Club is still the go-to place for customers, as their Order Processing score remains high at 55%, consistent with last year's score.
Satisfaction Score
Aspect Rank
The Coconut Club Staff
The Coconut Club continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 68% to 80% this year.
The Coconut Club Staff Competence
Aug '23 — Jul '24
Singapore
The Coconut Club remains a consumer favourite, maintaining a consistent 75% satisfaction score in Staff Competence aspect for both this year and last year.
Satisfaction Score
Aspect Rank
The Coconut Club Staff Friendliness
Aug '23 — Jul '24
Singapore
Satisfaction Score
Aspect Rank
The Coconut Club Staff Attentiveness
Aug '23 — Jul '24
Singapore
The Coconut Club is still the go-to place for customers, as their Staff Attentiveness score remains high at 82%, consistent with last year's score.
Satisfaction Score
Aspect Rank
The Coconut Club Staff Avaliability
Aug '23 — Jul '24
Singapore
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The Coconut Club Staff Members
Aug '23 — Jul '24
Singapore
The Coconut Club remains a consumer favourite, maintaining a consistent 71% satisfaction score in Staff Members aspect for both this year and last year.
Satisfaction Score
Aspect Rank