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Reporting period: Aug '23Jul '24

Soul Coffee Overview

<10 Places
Cafe

Brand Satisfaction

96%
7pp

Country Rank

Singapore
29 of 754

Category Rank

Cafe
4 of 85

Rating Score

4.6

Sales Power

Sales Index

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Soul Coffee Brand Profile

Aug '23Jul '24

Singapore

Soul Coffee has a much lower satisfaction score for its Pricing compared to its other aspects. However, Soul Coffee has succeeded in its Place aspect, with a 99% satisfaction score.

Place
99%
8pp
Staff
98%
10pp
Food and Drinks
95%
7pp
Service
90%
20pp
Pricing
78%
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Soul Coffee Satisfaction Trend

Feb '24Jul '24

Singapore

Soul Coffee's brand satisfaction has increased compared to previous month and now stands at 94%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Soul Coffee Food and Drinks

Soul Coffee is one of the most promising brand to delight customers. Use Realytics to know more

Soul Coffee Portion Size

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 83
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Soul Coffee Food Quality

Aug '23Jul '24

Singapore

Soul Coffee remains a consumer favourite, maintaining a consistent 57% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

57%

Aspect Rank

42 of 85
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Soul Coffee Menu Selection

Aug '23Jul '24

Singapore

Soul Coffee is still the go-to place for customers, as their Menu Selection score remains high at 89%, consistent with last year's score.

Satisfaction Score

89%

Aspect Rank

32 of 85
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Satisfaction Score

Aspect Rank

6 of 85
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Satisfaction Score

Aspect Rank

14 of 85
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Soul Coffee Place

Soul Coffee is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

19 of 85
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Soul Coffee Options for different visitors

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

30 of 84
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Soul Coffee Child-Friendly Conditions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 61
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Soul Coffee Comfort

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 84
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Soul Coffee Venue Congestion

Aug '23Jul '24

Singapore

Soul Coffee remains a consumer favourite, maintaining a consistent 50% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

16 of 82
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Soul Coffee Dining Area

Aug '23Jul '24

Singapore

Soul Coffee is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

51 of 83
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Soul Coffee Pricing

Soul Coffee remains a consumer favourite, maintaining a consistent 78% satisfaction score in Pricing aspect for both this year and last year.

Soul Coffee Price

Aug '23Jul '24

Singapore

Soul Coffee is still the go-to place for customers, as their Price score remains high at 72%, consistent with last year's score.

Satisfaction Score

72%

Aspect Rank

29 of 85
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Soul Coffee Promotions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 74
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Soul Coffee Service

Soul Coffee has shown an increase in Service, with a jump from 70% last year to an impressive 90% this year.

Soul Coffee Billing and Payment

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 52
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Soul Coffee Opening Hours

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 60
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Soul Coffee Dining Options

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

41 of 85
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Soul Coffee Waiting Time

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 83
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Soul Coffee Order Processing

Aug '23Jul '24

Singapore

Soul Coffee remains a consumer favourite, maintaining a consistent 40% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

74 of 85
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Soul Coffee Staff

Soul Coffee is one of the most promising brand to delight customers. Use Realytics to know more

Soul Coffee Staff Competence

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

18 of 52
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Soul Coffee Staff Friendliness

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 85
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Soul Coffee Staff Attentiveness

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 77
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Soul Coffee Staff Members

Aug '23Jul '24

Singapore

Soul Coffee is still the go-to place for customers, as their Staff Members score remains high at 86%, consistent with last year's score.

Satisfaction Score

86%

Aspect Rank

23 of 85
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