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Reporting period: Feb '23Jan '24

Saizeriya Overview

10-100 Places
Restaurant

Brand Satisfaction

62%
4pp

Country Rank

Singapore
47 of 76

Category Rank

Restaurant
36 of 53

Rating Score

3.2

Sales Power

Sales Index

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Saizeriya Brand Profile

Feb '23Jan '24

Singapore

Saizeriya has a much lower satisfaction score for its Location compared to its other aspects. However, Saizeriya has succeeded in its Pricing aspect, with a 94% satisfaction score.

Pricing
94%
Food and Drinks
67%
5pp
Place
60%
7pp
Service
55%
1pp
Staff
30%
4pp
Location
0%
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Saizeriya Food and Drinks

Saizeriya is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 72% last year to 67% this year.

Saizeriya Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

33 of 53
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Saizeriya Food Quality

Feb '23Jan '24

Singapore

Saizeriya has shown an increase in Food Quality, with a jump from 24% last year to an impressive 26% this year.

Satisfaction Score

26%
2pp

Aspect Rank

51 of 53
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Saizeriya Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

22 of 53
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Saizeriya Dishes

Feb '23Jan '24

Singapore

Saizeriya is struggling to meet customer expectations, with a 9% decrease in satisfaction in Dishes aspect, falling from 72% last year to 63% this year.

Satisfaction Score

63%
9pp

Aspect Rank

41 of 53
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Saizeriya Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 51
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Saizeriya Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

31 of 42
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Saizeriya Location

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Saizeriya Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 40
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Saizeriya Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

30 of 30
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Saizeriya Ease to Find

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 21
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Saizeriya Place

Saizeriya is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 67% last year to 60% this year.

Saizeriya Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

42 of 52
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Saizeriya Cleanliness and Hygiene

Feb '23Jan '24

Singapore

Saizeriya is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 20% decrease in customer satisfaction, dropping from 58% last year to 38% this year.

Satisfaction Score

38%
20pp

Aspect Rank

14 of 53
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Saizeriya Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 30
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Saizeriya Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

37 of 50
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Saizeriya Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

30 of 48
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Saizeriya Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

32 of 51
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Saizeriya Venue Congestion

Feb '23Jan '24

Singapore

Saizeriya is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Venue Congestion aspect satisfaction score, dropping from 31% to 23% this year.

Satisfaction Score

23%
8pp

Aspect Rank

13 of 53
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Saizeriya Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

44 of 53
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Saizeriya Pricing

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Saizeriya Price

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 53
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Saizeriya Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

33 of 50
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Saizeriya Service

Saizeriya is losing some of its appeal, with a concerning 1% decrease in satisfaction for Service dropping from 56% last year to 55% this year.

Saizeriya Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 49
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Saizeriya Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 49
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Saizeriya Dining Options

Feb '23Jan '24

Singapore

Saizeriya continues to evolve, with a 2% increase in customer satisfaction of Dining Options, climbing from 70% last year to 72% this year.

Satisfaction Score

72%
2pp

Aspect Rank

24 of 53
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Saizeriya Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

27 of 50
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Saizeriya Waiting Time

Feb '23Jan '24

Singapore

Saizeriya is struggling to meet customer expectations, with a 3% decrease in satisfaction in Waiting Time aspect, falling from 55% last year to 52% this year.

Satisfaction Score

52%
3pp

Aspect Rank

24 of 53
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Saizeriya Order Processing

Feb '23Jan '24

Singapore

Saizeriya is losing its edge, with a noticeable decrease in guest satisfaction in Order Processing aspect, down from 60% last year to 53% this year.

Satisfaction Score

53%
7pp

Aspect Rank

12 of 53
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Saizeriya Staff

Saizeriya is facing challenges in evolving its Staff aspect, with a 4% decrease in customer satisfaction, dropping from 34% last year to 30% this year.

Saizeriya Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

45 of 48
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Saizeriya Staff Friendliness

Feb '23Jan '24

Singapore

Saizeriya is facing challenges in maintaining its customer experience, with a noticeable 11% decrease in their Staff Friendliness aspect satisfaction score, dropping from 37% to 26% this year.

Satisfaction Score

26%
11pp

Aspect Rank

35 of 53
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Saizeriya Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

46 of 51
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Saizeriya Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

21 of 44
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Saizeriya Staff Members

Feb '23Jan '24

Singapore

Saizeriya is losing some of its appeal, with a concerning 11% decrease in satisfaction for Staff Members dropping from 36% last year to 25% this year.

Satisfaction Score

25%
11pp

Aspect Rank

24 of 53
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