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Reporting period: Aug '23Jul '24

Poke Theory Overview

10-100 Places
Restaurant

Brand Satisfaction

67%
17pp

Country Rank

Singapore
48 of 87

Category Rank

Restaurant
35 of 56

Rating Score

3.1

Sales Power

Sales Index

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Poke Theory Brand Profile

Aug '23Jul '24

Singapore

Poke Theory has a much lower satisfaction score for its Staff compared to its other aspects. However, Poke Theory has succeeded in its Food and Drinks aspect, with a 77% satisfaction score.

Food and Drinks
77%
13pp
Place
70%
6pp
Pricing
58%
19pp
Service
53%
18pp
Staff
50%
26pp
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Poke Theory Satisfaction Trend

Feb '24Jul '24

Singapore

Poke Theory's brand satisfaction has increased compared to previous month and now stands at 67%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Poke Theory Food and Drinks

Poke Theory is losing some of its appeal, with a concerning 13% decrease in satisfaction for Food and Drinks dropping from 90% last year to 77% this year.

Poke Theory Portion Size

Aug '23Jul '24

Singapore

Poke Theory is struggling to meet customer expectations, with a 11% decrease in satisfaction in Portion Size aspect, falling from 94% last year to 83% this year.

Satisfaction Score

83%
11pp

Aspect Rank

12 of 56
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Poke Theory Food Quality

Aug '23Jul '24

Singapore

Poke Theory is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 89% last year to 64% this year.

Satisfaction Score

64%
25pp

Aspect Rank

13 of 56
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Poke Theory Menu Selection

Aug '23Jul '24

Singapore

Poke Theory is facing challenges in evolving its Menu Selection aspect, with a 13% decrease in customer satisfaction, dropping from 89% last year to 76% this year.

Satisfaction Score

76%
13pp

Aspect Rank

28 of 56
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Poke Theory Dishes

Aug '23Jul '24

Singapore

Poke Theory is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Dishes aspect satisfaction score, dropping from 82% to 73% this year.

Satisfaction Score

73%
9pp

Aspect Rank

23 of 56
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Poke Theory Drinks

Aug '23Jul '24

Singapore

Use Realytics to know more about Poke Theorylink

Satisfaction Score

Aspect Rank

5 of 55
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Poke Theory Place

Poke Theory is losing some of its appeal, with a concerning 6% decrease in satisfaction for Place dropping from 76% last year to 70% this year.

Poke Theory Atmosphere and Décor

Aug '23Jul '24

Singapore

Poke Theory is struggling to meet customer expectations, with a 10% decrease in satisfaction in Atmosphere and Décor aspect, falling from 100% last year to 90% this year.

Satisfaction Score

90%
10pp

Aspect Rank

37 of 55
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Poke Theory Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Poke Theory has shown an increase in Cleanliness and Hygiene, with a jump from 70% last year to an impressive 71% this year.

Satisfaction Score

71%
1pp

Aspect Rank

23 of 56
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Poke Theory Comfort

Aug '23Jul '24

Singapore

Use Realytics to know more about Poke Theorylink

Satisfaction Score

Aspect Rank

3 of 54
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Poke Theory Venue Congestion

Aug '23Jul '24

Singapore

Use Realytics to know more about Poke Theorylink

Satisfaction Score

Aspect Rank

48 of 55
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Poke Theory Dining Area

Aug '23Jul '24

Singapore

Poke Theory remains a consumer favourite, maintaining a consistent 57% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

57%

Aspect Rank

23 of 56
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Poke Theory Work and study friendly

Aug '23Jul '24

Singapore

Use Realytics to know more about Poke Theorylink

Satisfaction Score

Aspect Rank

13 of 24
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Poke Theory Pricing

Poke Theory is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 77% last year to 58% this year.

Poke Theory Price

Aug '23Jul '24

Singapore

Poke Theory is facing challenges in evolving its Price aspect, with a 19% decrease in customer satisfaction, dropping from 76% last year to 57% this year.

Satisfaction Score

57%
19pp

Aspect Rank

34 of 56
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Poke Theory Promotions

Aug '23Jul '24

Singapore

Use Realytics to know more about Poke Theorylink

Satisfaction Score

Aspect Rank

11 of 53
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Poke Theory Service

Poke Theory is facing challenges in maintaining its customer experience, with a noticeable 18% decrease in their Service aspect satisfaction score, dropping from 71% to 53% this year.

Poke Theory Opening Hours

Aug '23Jul '24

Singapore

Use Realytics to know more about Poke Theorylink

Satisfaction Score

Aspect Rank

40 of 52
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Poke Theory Dining Options

Aug '23Jul '24

Singapore

Poke Theory continues to evolve, with a 21% increase in customer satisfaction of Dining Options, climbing from 57% last year to 78% this year.

Satisfaction Score

78%
21pp

Aspect Rank

34 of 56
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Poke Theory Waiting Time

Aug '23Jul '24

Singapore

Poke Theory is losing some of its appeal, with a concerning 19% decrease in satisfaction for Waiting Time dropping from 76% last year to 57% this year.

Satisfaction Score

57%
19pp

Aspect Rank

29 of 56
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Poke Theory Order Processing

Aug '23Jul '24

Singapore

Poke Theory is still the go-to place for customers, as their Order Processing score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

40 of 56
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Poke Theory Staff

Poke Theory is struggling to meet customer expectations, with a 26% decrease in satisfaction in Staff aspect, falling from 76% last year to 50% this year.

Poke Theory Staff Competence

Aug '23Jul '24

Singapore

Poke Theory remains a consumer favourite, maintaining a consistent 33% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

44 of 53
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Poke Theory Staff Friendliness

Aug '23Jul '24

Singapore

Poke Theory is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 78% last year to 53% this year.

Satisfaction Score

53%
25pp

Aspect Rank

39 of 56
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Poke Theory Staff Attentiveness

Aug '23Jul '24

Singapore

Poke Theory is still the go-to place for customers, as their Staff Attentiveness score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

38 of 55
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Poke Theory Staff Avaliability

Aug '23Jul '24

Singapore

Poke Theory remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Avaliability aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

3 of 48
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Poke Theory Staff Members

Aug '23Jul '24

Singapore

Poke Theory is still the go-to place for customers, as their Staff Members score remains high at 44%, consistent with last year's score.

Satisfaction Score

44%

Aspect Rank

44 of 56
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