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Reporting period: Apr '23Mar '24

Poke Theory Overview

10-100 Places
Bar and Pub

Brand Satisfaction

76%
7pp

Country Rank

Singapore
23 of 91

Category Rank

Bar and Pub
1 of 1

Rating Score

3.6

Sales Power

Sales Index

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Poke Theory Brand Profile

Apr '23Mar '24

Singapore

Poke Theory has a much lower satisfaction score for its Location compared to its other aspects. However, Poke Theory has succeeded in its Food and Drinks aspect, with a 87% satisfaction score.

Food and Drinks
87%
1pp
Place
72%
1pp
Pricing
70%
Service
65%
5pp
Staff
55%
32pp
Location
0%
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Poke Theory Food and Drinks

Poke Theory is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 88% last year to 87% this year.

Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Food Quality

Apr '23Mar '24

Singapore

Poke Theory is struggling to meet customer expectations, with a 1% decrease in satisfaction in Food Quality aspect, falling from 83% last year to 82% this year.

Satisfaction Score

82%
1pp

Aspect Rank

1 of 1
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Poke Theory Menu Selection

Apr '23Mar '24

Singapore

Poke Theory is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 93% last year to 71% this year.

Satisfaction Score

71%
22pp

Aspect Rank

1 of 1
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Poke Theory Dishes

Apr '23Mar '24

Singapore

Poke Theory has shown an increase in Dishes, with a jump from 77% last year to an impressive 85% this year.

Satisfaction Score

85%
8pp

Aspect Rank

1 of 1
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Poke Theory Drinks

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Location

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Poke Theory Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Ease to Find

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Place

Poke Theory continues to evolve, with a 1% increase in customer satisfaction of Place, climbing from 71% last year to 72% this year.

Poke Theory Atmosphere and Décor

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Cleanliness and Hygiene

Apr '23Mar '24

Singapore

Poke Theory has successfully improved guest experience, as their "Cleanliness and Hygiene" satisfaction score jumped from 50% last year to an 77% this year.

Satisfaction Score

77%
27pp

Aspect Rank

1 of 1
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Poke Theory Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Venue Congestion

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Work and study friendly

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Pricing

Poke Theory remains a consumer favourite, maintaining a consistent 70% satisfaction score in Pricing aspect for both this year and last year.

Poke Theory Price

Apr '23Mar '24

Singapore

Poke Theory is still the go-to place for customers, as their Price score remains high at 69%, consistent with last year's score.

Satisfaction Score

69%

Aspect Rank

1 of 1
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Poke Theory Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Service

Poke Theory is facing challenges in evolving its Service aspect, with a 5% decrease in customer satisfaction, dropping from 70% last year to 65% this year.

Poke Theory Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Dining Options

Apr '23Mar '24

Singapore

Poke Theory remains a consumer favourite, maintaining a consistent 63% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

63%

Aspect Rank

1 of 1
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Poke Theory Online Facilities

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Waiting Time

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Order Processing

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Staff

Poke Theory is facing challenges in maintaining its customer experience, with a noticeable 32% decrease in their Staff aspect satisfaction score, dropping from 87% to 55% this year.

Poke Theory Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Staff Friendliness

Apr '23Mar '24

Singapore

Poke Theory is losing some of its appeal, with a concerning 34% decrease in satisfaction for Staff Friendliness dropping from 91% last year to 57% this year.

Satisfaction Score

57%
34pp

Aspect Rank

1 of 1
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Poke Theory Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Poke Theory Staff Members

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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