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Reporting period: Apr '23Mar '24

Pizza Maru Overview

<10 Places
Cafe

Brand Satisfaction

89%
4pp

Country Rank

Singapore
256 of 806

Category Rank

Cafe
22 of 81

Rating Score

4.5

Sales Power

Sales Index

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Pizza Maru Brand Profile

Apr '23Mar '24

Singapore

Pizza Maru has a much lower satisfaction score for its Location compared to its other aspects. However, Pizza Maru has succeeded in its Food and Drinks aspect, with a 96% satisfaction score.

Food and Drinks
96%
Place
81%
6pp
Staff
78%
11pp
Service
75%
5pp
Pricing
42%
Location
0%
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Pizza Maru Food and Drinks

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Pizza Maru Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 80
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Pizza Maru Food Quality

Apr '23Mar '24

Singapore

Pizza Maru is losing some of its appeal, with a concerning 17% decrease in satisfaction for Food Quality dropping from 100% last year to 83% this year.

Satisfaction Score

83%
17pp

Aspect Rank

4 of 81
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Pizza Maru Menu Selection

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 81
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Satisfaction Score

Aspect Rank

2 of 81
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Pizza Maru Drinks

Apr '23Mar '24

Singapore

Pizza Maru has shown an increase in Drinks, with a jump from 71% last year to an impressive 75% this year.

Satisfaction Score

75%
4pp

Aspect Rank

58 of 81
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Pizza Maru Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

16 of 35
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Pizza Maru Location

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Pizza Maru Ease to Find

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 35
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Pizza Maru Place

Pizza Maru is struggling to meet customer expectations, with a 6% decrease in satisfaction in Place aspect, falling from 87% last year to 81% this year.

Pizza Maru Atmosphere and Décor

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

72 of 81
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Pizza Maru Cleanliness and Hygiene

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

34 of 77
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Pizza Maru Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

27 of 80
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Pizza Maru Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

25 of 60
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Pizza Maru Venue Congestion

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

67 of 79
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Pizza Maru Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 78
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Pizza Maru Pricing

Pizza Maru remains a consumer favourite, maintaining a consistent 42% satisfaction score in Pricing aspect for both this year and last year.

Pizza Maru Price

Apr '23Mar '24

Singapore

Pizza Maru is still the go-to place for customers, as their Price score remains high at 39%, consistent with last year's score.

Satisfaction Score

39%

Aspect Rank

52 of 81
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Pizza Maru Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 65
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Pizza Maru Service

Pizza Maru is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 80% last year to 75% this year.

Pizza Maru Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

16 of 51
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Pizza Maru Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

50 of 57
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Pizza Maru Dining Options

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

64 of 81
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Pizza Maru Online Facilities

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

17 of 27
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Pizza Maru Waiting Time

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 80
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Pizza Maru Order Processing

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 81
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Pizza Maru Staff

Pizza Maru is facing challenges in evolving its Staff aspect, with a 11% decrease in customer satisfaction, dropping from 89% last year to 78% this year.

Pizza Maru Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

52 of 54
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Pizza Maru Staff Friendliness

Apr '23Mar '24

Singapore

Pizza Maru is facing challenges in maintaining its customer experience, with a noticeable 13% decrease in their Staff Friendliness aspect satisfaction score, dropping from 94% to 81% this year.

Satisfaction Score

81%
13pp

Aspect Rank

58 of 81
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Pizza Maru Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 73
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Pizza Maru Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 32
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Pizza Maru Staff Members

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

43 of 80
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