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Reporting period: Feb '23Jan '24

Pizza Hut Overview

10-100 Places
Restaurant

Brand Satisfaction

75%
34pp

Country Rank

Singapore
27 of 76

Category Rank

Restaurant
21 of 53

Rating Score

3.6

Sales Power

Sales Index

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Pizza Hut Brand Profile

Feb '23Jan '24

Singapore

Pizza Hut has a much lower satisfaction score for its Location compared to its other aspects. However, Pizza Hut has succeeded in its Staff aspect, with a 79% satisfaction score.

Staff
79%
39pp
Food and Drinks
77%
25pp
Service
74%
42pp
Place
69%
26pp
Pricing
43%
Location
0%
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Pizza Hut Food and Drinks

Pizza Hut has shown an increase in Food and Drinks, with a jump from 52% last year to an impressive 77% this year.

Pizza Hut Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

48 of 53
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Pizza Hut Food Quality

Feb '23Jan '24

Singapore

Pizza Hut continues to evolve, with a 38% increase in customer satisfaction of Food Quality, climbing from 22% last year to 60% this year.

Satisfaction Score

60%
38pp

Aspect Rank

19 of 53
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Pizza Hut Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 53
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Pizza Hut Dishes

Feb '23Jan '24

Singapore

Pizza Hut has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 56% last year to an 73% this year.

Satisfaction Score

73%
17pp

Aspect Rank

25 of 53
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Pizza Hut Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

34 of 51
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Pizza Hut Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

42 of 42
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Pizza Hut Location

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Pizza Hut Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 28
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Pizza Hut Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 40
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Pizza Hut Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 30
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Pizza Hut Transport Accessibility

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 23
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Pizza Hut Place

Pizza Hut continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 43% to 69% this year.

Pizza Hut Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 52
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Pizza Hut Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

39 of 53
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Pizza Hut Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 30
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Pizza Hut Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

16 of 50
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Pizza Hut Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 48
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Pizza Hut Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 51
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Pizza Hut Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

40 of 53
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Pizza Hut Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 53
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Pizza Hut Pricing

Pizza Hut remains a consumer favourite, maintaining a consistent 43% satisfaction score in Pricing aspect for both this year and last year.

Pizza Hut Price

Feb '23Jan '24

Singapore

Pizza Hut is losing some of its appeal, with a concerning 1% decrease in satisfaction for Price dropping from 38% last year to 37% this year.

Satisfaction Score

37%
1pp

Aspect Rank

45 of 53
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Pizza Hut Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 50
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Pizza Hut Service

Pizza Hut has demonstrated resilience in the industry, with a 42% increase in customer satisfaction for Service rising from 32% to 74% this year.

Pizza Hut Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

44 of 49
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Pizza Hut Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

34 of 49
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Pizza Hut Dining Options

Feb '23Jan '24

Singapore

Pizza Hut has shown an increase in Dining Options, with a jump from 51% last year to an impressive 75% this year.

Satisfaction Score

75%
24pp

Aspect Rank

23 of 53
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Pizza Hut Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 50
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Pizza Hut Waiting Time

Feb '23Jan '24

Singapore

Pizza Hut continues to evolve, with a 38% increase in customer satisfaction of Waiting Time, climbing from 19% last year to 57% this year.

Satisfaction Score

57%
38pp

Aspect Rank

19 of 53
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Pizza Hut Order Processing

Feb '23Jan '24

Singapore

Pizza Hut has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 32% last year to an 45% this year.

Satisfaction Score

45%
13pp

Aspect Rank

17 of 53
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Pizza Hut Staff

Pizza Hut continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 40% to 79% this year.

Pizza Hut Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

19 of 48
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Pizza Hut Staff Friendliness

Feb '23Jan '24

Singapore

Pizza Hut has demonstrated resilience in the industry, with a 46% increase in customer satisfaction for Staff Friendliness rising from 41% to 87% this year.

Satisfaction Score

87%
46pp

Aspect Rank

14 of 53
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Pizza Hut Staff Attentiveness

Feb '23Jan '24

Singapore

Pizza Hut is still the go-to place for customers, as their Staff Attentiveness score remains high at 49%, consistent with last year's score.

Satisfaction Score

49%

Aspect Rank

15 of 51
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Pizza Hut Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

15 of 44
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Pizza Hut Staff Members

Feb '23Jan '24

Singapore

Pizza Hut has shown an increase in Staff Members, with a jump from 53% last year to an impressive 81% this year.

Satisfaction Score

81%
28pp

Aspect Rank

8 of 53
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