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Reporting period: Jul '23Jun '24

OMMA Korean Charcoal BBQ Overview

<10 Places
Restaurant

Brand Satisfaction

90%
10pp

Country Rank

Singapore
206 of 745

Category Rank

Restaurant
151 of 523

Rating Score

4.4

Sales Power

Sales Index

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OMMA Korean Charcoal BBQ Brand Profile

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ has a much lower satisfaction score for its Pricing compared to its other aspects. However, OMMA Korean Charcoal BBQ has succeeded in its Service aspect, with a 94% satisfaction score.

Service
94%
15pp
Staff
91%
15pp
Food and Drinks
88%
6pp
Place
88%
7pp
Pricing
73%
4pp
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OMMA Korean Charcoal BBQ Satisfaction Trend

Jan '24Jun '24

Singapore

OMMA Korean Charcoal BBQ's brand satisfaction has decreased compared to previous month and now stands at 80%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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OMMA Korean Charcoal BBQ Food and Drinks

OMMA Korean Charcoal BBQ has shown an increase in Food and Drinks, with a jump from 82% last year to an impressive 88% this year.

OMMA Korean Charcoal BBQ Portion Size

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ remains a consumer favourite, maintaining a consistent 89% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

82 of 514
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OMMA Korean Charcoal BBQ Food Quality

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ continues to evolve, with a 5% increase in customer satisfaction of Food Quality, climbing from 66% last year to 71% this year.

Satisfaction Score

71%
5pp

Aspect Rank

181 of 523
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OMMA Korean Charcoal BBQ Dishes

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 77% last year to an 84% this year.

Satisfaction Score

84%
7pp

Aspect Rank

235 of 523
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OMMA Korean Charcoal BBQ Drinks

Jul '23Jun '24

Singapore

Use Realytics to know more about OMMA Korean Charcoal BBQlink

Satisfaction Score

Aspect Rank

16 of 510
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OMMA Korean Charcoal BBQ Cuisines

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ is still the go-to place for customers, as their Cuisines score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

103 of 432
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OMMA Korean Charcoal BBQ Place

OMMA Korean Charcoal BBQ continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 81% to 88% this year.

OMMA Korean Charcoal BBQ Atmosphere and Décor

Jul '23Jun '24

Singapore

Use Realytics to know more about OMMA Korean Charcoal BBQlink

Satisfaction Score

Aspect Rank

188 of 521
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OMMA Korean Charcoal BBQ Cleanliness and Hygiene

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ is losing some of its appeal, with a concerning 10% decrease in satisfaction for Cleanliness and Hygiene dropping from 67% last year to 57% this year.

Satisfaction Score

57%
10pp

Aspect Rank

96 of 508
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OMMA Korean Charcoal BBQ Options for different visitors

Jul '23Jun '24

Singapore

Use Realytics to know more about OMMA Korean Charcoal BBQlink

Satisfaction Score

Aspect Rank

67 of 511
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OMMA Korean Charcoal BBQ Pricing

OMMA Korean Charcoal BBQ has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Pricing rising from 69% to 73% this year.

OMMA Korean Charcoal BBQ Price

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ has shown an increase in Price, with a jump from 67% last year to an impressive 70% this year.

Satisfaction Score

70%
3pp

Aspect Rank

231 of 523
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OMMA Korean Charcoal BBQ Service

OMMA Korean Charcoal BBQ is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

215 of 523
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OMMA Korean Charcoal BBQ Waiting Time

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ continues to evolve, with a 15% increase in customer satisfaction of Waiting Time, climbing from 57% last year to 72% this year.

Satisfaction Score

72%
15pp

Aspect Rank

123 of 519
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OMMA Korean Charcoal BBQ Order Processing

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 33% last year to an 75% this year.

Satisfaction Score

75%
42pp

Aspect Rank

46 of 521
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OMMA Korean Charcoal BBQ Staff

OMMA Korean Charcoal BBQ is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

202 of 523
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OMMA Korean Charcoal BBQ Staff Attentiveness

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ continues to improve, with a notable increase in customer satisfaction for their Staff Attentiveness aspect, rising from 70% to 90% this year.

Satisfaction Score

90%
20pp

Aspect Rank

110 of 484
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OMMA Korean Charcoal BBQ Staff Members

Jul '23Jun '24

Singapore

OMMA Korean Charcoal BBQ has demonstrated resilience in the industry, with a 13% increase in customer satisfaction for Staff Members rising from 75% to 88% this year.

Satisfaction Score

88%
13pp

Aspect Rank

135 of 521
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