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Reporting period: Aug '23Jul '24

OMMA Korean Charcoal BBQ Overview

<10 Places
Restaurant

Brand Satisfaction

90%
7pp

Country Rank

Singapore
252 of 754

Category Rank

Restaurant
186 of 526

Rating Score

4.3

Sales Power

Sales Index

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OMMA Korean Charcoal BBQ Brand Profile

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ has a much lower satisfaction score for its Pricing compared to its other aspects. However, OMMA Korean Charcoal BBQ has succeeded in its Service aspect, with a 94% satisfaction score.

Service
94%
13pp
Staff
90%
11pp
Place
89%
9pp
Food and Drinks
87%
4pp
Pricing
67%
4pp
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OMMA Korean Charcoal BBQ Satisfaction Trend

Feb '24Jul '24

Singapore

OMMA Korean Charcoal BBQ's brand satisfaction has decreased compared to previous month and now stands at 77%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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OMMA Korean Charcoal BBQ Food and Drinks

OMMA Korean Charcoal BBQ has shown an increase in Food and Drinks, with a jump from 83% last year to an impressive 87% this year.

OMMA Korean Charcoal BBQ Portion Size

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ remains a consumer favourite, maintaining a consistent 89% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

187 of 521
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OMMA Korean Charcoal BBQ Food Quality

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food Quality dropping from 67% last year to 66% this year.

Satisfaction Score

66%
1pp

Aspect Rank

245 of 526
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OMMA Korean Charcoal BBQ Menu Selection

Aug '23Jul '24

Singapore

Use Realytics to know more about OMMA Korean Charcoal BBQlink

Satisfaction Score

Aspect Rank

199 of 520
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OMMA Korean Charcoal BBQ Dishes

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ continues to evolve, with a 4% increase in customer satisfaction of Dishes, climbing from 79% last year to 83% this year.

Satisfaction Score

83%
4pp

Aspect Rank

277 of 526
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OMMA Korean Charcoal BBQ Drinks

Aug '23Jul '24

Singapore

Use Realytics to know more about OMMA Korean Charcoal BBQlink

Satisfaction Score

Aspect Rank

60 of 513
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OMMA Korean Charcoal BBQ Cuisines

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ is still the go-to place for customers, as their Cuisines score remains high at 78%, consistent with last year's score.

Satisfaction Score

78%

Aspect Rank

339 of 431
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OMMA Korean Charcoal BBQ Place

OMMA Korean Charcoal BBQ has successfully improved guest experience, as their "Place" satisfaction score jumped from 80% last year to an 89% this year.

OMMA Korean Charcoal BBQ Atmosphere and Décor

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

256 of 525
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OMMA Korean Charcoal BBQ Cleanliness and Hygiene

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ remains a consumer favourite, maintaining a consistent 60% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

60%

Aspect Rank

391 of 512
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OMMA Korean Charcoal BBQ Restrooms

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

63 of 232
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OMMA Korean Charcoal BBQ Options for different visitors

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

332 of 520
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OMMA Korean Charcoal BBQ Child-Friendly Conditions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

223 of 438
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OMMA Korean Charcoal BBQ Comfort

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ is still the go-to place for customers, as their Comfort score remains high at 88%, consistent with last year's score.

Satisfaction Score

88%

Aspect Rank

161 of 504
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OMMA Korean Charcoal BBQ Venue Congestion

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ remains a consumer favourite, maintaining a consistent 50% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

135 of 515
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OMMA Korean Charcoal BBQ Dining Area

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

298 of 505
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OMMA Korean Charcoal BBQ Pricing

OMMA Korean Charcoal BBQ is struggling to meet customer expectations, with a 4% decrease in satisfaction in Pricing aspect, falling from 71% last year to 67% this year.

OMMA Korean Charcoal BBQ Price

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 68% last year to 63% this year.

Satisfaction Score

63%
5pp

Aspect Rank

272 of 526
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OMMA Korean Charcoal BBQ Promotions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

243 of 461
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OMMA Korean Charcoal BBQ Service

OMMA Korean Charcoal BBQ is one of the most promising brand to delight customers. Use Realytics to know more

OMMA Korean Charcoal BBQ Billing and Payment

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

251 of 351
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Satisfaction Score

Aspect Rank

274 of 526
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OMMA Korean Charcoal BBQ Waiting Time

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 56% to 76% this year.

Satisfaction Score

76%
20pp

Aspect Rank

169 of 526
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OMMA Korean Charcoal BBQ Order Processing

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ has demonstrated resilience in the industry, with a 36% increase in customer satisfaction for Order Processing rising from 40% to 76% this year.

Satisfaction Score

76%
36pp

Aspect Rank

108 of 524
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OMMA Korean Charcoal BBQ Staff

OMMA Korean Charcoal BBQ is one of the most promising brand to delight customers. Use Realytics to know more

OMMA Korean Charcoal BBQ Staff Competence

Aug '23Jul '24

Singapore

Use Realytics to know more about OMMA Korean Charcoal BBQlink

Satisfaction Score

Aspect Rank

201 of 391
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Satisfaction Score

Aspect Rank

202 of 526
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OMMA Korean Charcoal BBQ Staff Attentiveness

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ has shown an increase in Staff Attentiveness, with a jump from 77% last year to an impressive 89% this year.

Satisfaction Score

89%
12pp

Aspect Rank

244 of 491
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OMMA Korean Charcoal BBQ Staff Avaliability

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

138 of 248
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OMMA Korean Charcoal BBQ Staff Members

Aug '23Jul '24

Singapore

OMMA Korean Charcoal BBQ continues to evolve, with a 5% increase in customer satisfaction of Staff Members, climbing from 78% last year to 83% this year.

Satisfaction Score

83%
5pp

Aspect Rank

242 of 525
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