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Reporting period: Aug '23Jul '24

Ms Durian | Speciality Bakery & Cafe Overview

<10 Places
Cafe

Brand Satisfaction

91%
1pp

Country Rank

Singapore
187 of 754

Category Rank

Cafe
14 of 85

Rating Score

4.6

Sales Power

Sales Index

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Ms Durian | Speciality Bakery & Cafe Brand Profile

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe has a much lower satisfaction score for its Pricing compared to its other aspects. However, Ms Durian | Speciality Bakery & Cafe has succeeded in its Staff aspect, with a 98% satisfaction score.

Staff
98%
3pp
Place
97%
1pp
Service
92%
5pp
Food and Drinks
90%
2pp
Pricing
42%
8pp
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Ms Durian | Speciality Bakery & Cafe Satisfaction Trend

Feb '24Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe's brand satisfaction has decreased compared to previous month and now stands at 79%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Ms Durian | Speciality Bakery & Cafe Food and Drinks

Ms Durian | Speciality Bakery & Cafe is struggling to meet customer expectations. Use Realytics to know why

Ms Durian | Speciality Bakery & Cafe Portion Size

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe remains a consumer favourite, maintaining a consistent 33% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

74 of 83
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Ms Durian | Speciality Bakery & Cafe Food Quality

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe has shown an increase in Food Quality, with a jump from 72% last year to an impressive 73% this year.

Satisfaction Score

73%
1pp

Aspect Rank

15 of 85
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Ms Durian | Speciality Bakery & Cafe Menu Selection

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is still the go-to place for customers, as their Menu Selection score remains high at 88%, consistent with last year's score.

Satisfaction Score

88%

Aspect Rank

37 of 85
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Satisfaction Score

Aspect Rank

13 of 85
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Ms Durian | Speciality Bakery & Cafe Drinks

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe remains a consumer favourite, maintaining a consistent 88% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

88%

Aspect Rank

40 of 85
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Ms Durian | Speciality Bakery & Cafe Place

Ms Durian | Speciality Bakery & Cafe is struggling to meet customer expectations. Use Realytics to know why

Ms Durian | Speciality Bakery & Cafe Atmosphere and Décor

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

38 of 85
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Ms Durian | Speciality Bakery & Cafe Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

23 of 81
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Ms Durian | Speciality Bakery & Cafe Restrooms

Aug '23Jul '24

Singapore

Use Realytics to know more about Ms Durian | Speciality Bakery & Cafelink

Satisfaction Score

Aspect Rank

3 of 39
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Ms Durian | Speciality Bakery & Cafe Options for different visitors

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

40 of 84
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Ms Durian | Speciality Bakery & Cafe Child-Friendly Conditions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

22 of 61
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Ms Durian | Speciality Bakery & Cafe Comfort

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is losing some of its appeal, with a concerning 6% decrease in satisfaction for Comfort dropping from 86% last year to 80% this year.

Satisfaction Score

80%
6pp

Aspect Rank

26 of 84
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Ms Durian | Speciality Bakery & Cafe Venue Congestion

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is still the go-to place for customers, as their Venue Congestion score remains high at 90%, consistent with last year's score.

Satisfaction Score

90%

Aspect Rank

3 of 82
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Ms Durian | Speciality Bakery & Cafe Dining Area

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is struggling to meet customer expectations, with a 11% decrease in satisfaction in Dining Area aspect, falling from 100% last year to 89% this year.

Satisfaction Score

89%
11pp

Aspect Rank

12 of 83
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Ms Durian | Speciality Bakery & Cafe Work and study friendly

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

18 of 39
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Ms Durian | Speciality Bakery & Cafe Pricing

Ms Durian | Speciality Bakery & Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 50% last year to 42% this year.

Ms Durian | Speciality Bakery & Cafe Price

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe continues to evolve, with a 2% increase in customer satisfaction of Price, climbing from 38% last year to 40% this year.

Satisfaction Score

40%
2pp

Aspect Rank

55 of 85
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Ms Durian | Speciality Bakery & Cafe Promotions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 74
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Ms Durian | Speciality Bakery & Cafe Service

Ms Durian | Speciality Bakery & Cafe is one of the most promising brand to delight customers. Use Realytics to know more

Ms Durian | Speciality Bakery & Cafe Billing and Payment

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

38 of 52
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Ms Durian | Speciality Bakery & Cafe Dining Options

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

38 of 85
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Ms Durian | Speciality Bakery & Cafe Waiting Time

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe remains a consumer favourite, maintaining a consistent 50% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

60 of 83
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Ms Durian | Speciality Bakery & Cafe Order Processing

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is still the go-to place for customers, as their Order Processing score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

16 of 85
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Ms Durian | Speciality Bakery & Cafe Staff

Ms Durian | Speciality Bakery & Cafe is one of the most promising brand to delight customers. Use Realytics to know more

Ms Durian | Speciality Bakery & Cafe Staff Competence

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 52
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Ms Durian | Speciality Bakery & Cafe Staff Friendliness

Aug '23Jul '24

Singapore

Ms Durian | Speciality Bakery & Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

24 of 85
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Ms Durian | Speciality Bakery & Cafe Staff Attentiveness

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

16 of 77
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Ms Durian | Speciality Bakery & Cafe Staff Members

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 85
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