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Reporting period: Feb '23Jan '24

KOMA Singapore Overview

<10 Places
Restaurant

Brand Satisfaction

83%
7pp

Country Rank

Singapore
386 of 711

Category Rank

Restaurant
275 of 501

Rating Score

4.2

Sales Power

Sales Index

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KOMA Singapore Brand Profile

Feb '23Jan '24

Singapore

KOMA Singapore has a much lower satisfaction score for its Location compared to its other aspects. However, KOMA Singapore has succeeded in its Staff aspect, with a 90% satisfaction score.

Staff
90%
23pp
Place
87%
Food and Drinks
83%
5pp
Service
81%
8pp
Pricing
55%
11pp
Location
0%
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KOMA Singapore Food and Drinks

KOMA Singapore has shown an increase in Food and Drinks, with a jump from 78% last year to an impressive 83% this year.

KOMA Singapore Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

238 of 495
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KOMA Singapore Food Quality

Feb '23Jan '24

Singapore

KOMA Singapore continues to evolve, with a 4% increase in customer satisfaction of Food Quality, climbing from 66% last year to 70% this year.

Satisfaction Score

70%
4pp

Aspect Rank

227 of 502
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KOMA Singapore Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

283 of 502
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KOMA Singapore Dishes

Feb '23Jan '24

Singapore

KOMA Singapore has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 81% last year to an 85% this year.

Satisfaction Score

85%
4pp

Aspect Rank

206 of 502
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KOMA Singapore Drinks

Feb '23Jan '24

Singapore

KOMA Singapore is losing some of its appeal, with a concerning 14% decrease in satisfaction for Drinks dropping from 93% last year to 79% this year.

Satisfaction Score

79%
14pp

Aspect Rank

135 of 494
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KOMA Singapore Cuisines

Feb '23Jan '24

Singapore

KOMA Singapore remains a consumer favourite, maintaining a consistent 90% satisfaction score in Cuisines aspect for both this year and last year.

Satisfaction Score

90%

Aspect Rank

89 of 415
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KOMA Singapore Location

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KOMA Singapore Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

71 of 245
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KOMA Singapore Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

149 of 383
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KOMA Singapore Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

99 of 314
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KOMA Singapore Place

KOMA Singapore is still the go-to place for customers, as their Place score remains high at 87%, consistent with last year's score.

KOMA Singapore Atmosphere and Décor

Feb '23Jan '24

Singapore

KOMA Singapore is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

286 of 499
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KOMA Singapore Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

378 of 489
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KOMA Singapore Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

57 of 207
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KOMA Singapore Options for different visitors

Feb '23Jan '24

Singapore

KOMA Singapore is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

89 of 492
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KOMA Singapore Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

310 of 394
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KOMA Singapore Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

250 of 484
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KOMA Singapore Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

145 of 492
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KOMA Singapore Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

299 of 471
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KOMA Singapore Pricing

KOMA Singapore continues to improve, with a notable increase in customer satisfaction for their Pricing aspect, rising from 44% to 55% this year.

KOMA Singapore Price

Feb '23Jan '24

Singapore

KOMA Singapore has demonstrated resilience in the industry, with a 11% increase in customer satisfaction for Price rising from 39% to 50% this year.

Satisfaction Score

50%
11pp

Aspect Rank

342 of 502
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KOMA Singapore Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

243 of 424
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KOMA Singapore Service

KOMA Singapore has shown an increase in Service, with a jump from 73% last year to an impressive 81% this year.

KOMA Singapore Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

157 of 365
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KOMA Singapore Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

30 of 293
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KOMA Singapore Dining Options

Feb '23Jan '24

Singapore

KOMA Singapore continues to evolve, with a 4% increase in customer satisfaction of Dining Options, climbing from 85% last year to 89% this year.

Satisfaction Score

89%
4pp

Aspect Rank

184 of 501
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KOMA Singapore Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

116 of 290
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KOMA Singapore Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

415 of 502
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KOMA Singapore Order Processing

Feb '23Jan '24

Singapore

KOMA Singapore remains a consumer favourite, maintaining a consistent 58% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

58%

Aspect Rank

133 of 501
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KOMA Singapore Staff

KOMA Singapore has successfully improved guest experience, as their "Staff" satisfaction score jumped from 67% last year to an 90% this year.

KOMA Singapore Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

266 of 376
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KOMA Singapore Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

233 of 502
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KOMA Singapore Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

82 of 485
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KOMA Singapore Staff Members

Feb '23Jan '24

Singapore

KOMA Singapore continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 53% to 78% this year.

Satisfaction Score

78%
25pp

Aspect Rank

166 of 500
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