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Reporting period: Jul '23Jun '24

Kei Kaisendon 111 Somerset Overview

10-100 Places
Restaurant

Brand Satisfaction

72%
1pp

Country Rank

Singapore
34 of 89

Category Rank

Restaurant
24 of 56

Rating Score

3.9

Sales Power

Sales Index

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Kei Kaisendon 111 Somerset Brand Profile

Jul '23Jun '24

Singapore

Kei Kaisendon 111 Somerset has a much lower satisfaction score for its Place compared to its other aspects. However, Kei Kaisendon 111 Somerset has succeeded in its Service aspect, with a 77% satisfaction score.

Service
77%
1pp
Food and Drinks
76%
Staff
74%
4pp
Pricing
55%
10pp
Place
39%
7pp
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Kei Kaisendon 111 Somerset Satisfaction Trend

Jan '24Jun '24

Singapore

Kei Kaisendon 111 Somerset's brand satisfaction has increased compared to previous month and now stands at 66%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Kei Kaisendon 111 Somerset Food and Drinks

Kei Kaisendon 111 Somerset remains a consumer favourite, maintaining a consistent 76% satisfaction score in Food and Drinks aspect for both this year and last year.

Kei Kaisendon 111 Somerset Portion Size

Jul '23Jun '24

Singapore

Kei Kaisendon 111 Somerset has shown an increase in Portion Size, with a jump from 59% last year to an impressive 73% this year.

Satisfaction Score

73%
14pp

Aspect Rank

11 of 56
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Kei Kaisendon 111 Somerset Food Quality

Jul '23Jun '24

Singapore

Kei Kaisendon 111 Somerset is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food Quality dropping from 68% last year to 65% this year.

Satisfaction Score

65%
3pp

Aspect Rank

11 of 56
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Kei Kaisendon 111 Somerset Dishes

Jul '23Jun '24

Singapore

Kei Kaisendon 111 Somerset is struggling to meet customer expectations, with a 3% decrease in satisfaction in Dishes aspect, falling from 75% last year to 72% this year.

Satisfaction Score

72%
3pp

Aspect Rank

26 of 56
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Kei Kaisendon 111 Somerset Place

Kei Kaisendon 111 Somerset continues to evolve, with a 7% increase in customer satisfaction of Place, climbing from 32% last year to 39% this year.

Kei Kaisendon 111 Somerset Dining Area

Jul '23Jun '24

Singapore

Kei Kaisendon 111 Somerset is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

5 of 56
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Kei Kaisendon 111 Somerset Pricing

Kei Kaisendon 111 Somerset is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 65% last year to 55% this year.

Kei Kaisendon 111 Somerset Price

Jul '23Jun '24

Singapore

Kei Kaisendon 111 Somerset is facing challenges in evolving its Price aspect, with a 12% decrease in customer satisfaction, dropping from 64% last year to 52% this year.

Satisfaction Score

52%
12pp

Aspect Rank

36 of 56
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Kei Kaisendon 111 Somerset Service

Kei Kaisendon 111 Somerset has successfully improved guest experience, as their "Service" satisfaction score jumped from 76% last year to an 77% this year.

Kei Kaisendon 111 Somerset Dining Options

Jul '23Jun '24

Singapore

Kei Kaisendon 111 Somerset is facing challenges in maintaining its customer experience, with a noticeable 1% decrease in their Dining Options aspect satisfaction score, dropping from 81% to 80% this year.

Satisfaction Score

80%
1pp

Aspect Rank

23 of 56
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Kei Kaisendon 111 Somerset Waiting Time

Jul '23Jun '24

Singapore

Kei Kaisendon 111 Somerset is losing some of its appeal, with a concerning 30% decrease in satisfaction for Waiting Time dropping from 79% last year to 49% this year.

Satisfaction Score

49%
30pp

Aspect Rank

34 of 56
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Kei Kaisendon 111 Somerset Staff

Kei Kaisendon 111 Somerset is struggling to meet customer expectations, with a 4% decrease in satisfaction in Staff aspect, falling from 78% last year to 74% this year.

Kei Kaisendon 111 Somerset Staff Friendliness

Jul '23Jun '24

Singapore

Kei Kaisendon 111 Somerset is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 77% last year to 74% this year.

Satisfaction Score

74%
3pp

Aspect Rank

25 of 56
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