Kaffe & Toast Brand Profile
Aug '23 — Jul '24
Singapore
Kaffe & Toast has a much lower satisfaction score for its Staff compared to its other aspects. However, Kaffe & Toast has succeeded in its Food and Drinks aspect, with a 57% satisfaction score.
Kaffe & Toast Satisfaction Trend
Feb '24 — Jul '24
Singapore
Kaffe & Toast's brand satisfaction has increased compared to previous month and now stands at 28%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Kaffe & Toast Food and Drinks
Kaffe & Toast is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 58% last year to 57% this year.
Satisfaction Score
Aspect Rank
Kaffe & Toast Food Quality
Aug '23 — Jul '24
Singapore
Kaffe & Toast is struggling to meet customer expectations, with a 2% decrease in satisfaction in Food Quality aspect, falling from 28% last year to 26% this year.
Satisfaction Score
Aspect Rank
Kaffe & Toast Menu Selection
Aug '23 — Jul '24
Singapore
Kaffe & Toast remains a consumer favourite, maintaining a consistent 63% satisfaction score in Menu Selection aspect for both this year and last year.
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Aspect Rank
Kaffe & Toast Dishes
Aug '23 — Jul '24
Singapore
Kaffe & Toast is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 59% last year to 51% this year.
Satisfaction Score
Aspect Rank
Kaffe & Toast Drinks
Aug '23 — Jul '24
Singapore
Kaffe & Toast is still the go-to place for customers, as their Drinks score remains high at 71%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Kaffe & Toast Cuisines
Aug '23 — Jul '24
Singapore
Kaffe & Toast remains a consumer favourite, maintaining a consistent 50% satisfaction score in Cuisines aspect for both this year and last year.
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Aspect Rank
Kaffe & Toast Service
Kaffe & Toast is facing challenges in evolving its Service aspect, with a 7% decrease in customer satisfaction, dropping from 56% last year to 49% this year.
Kaffe & Toast Billing and Payment
Aug '23 — Jul '24
Singapore
Satisfaction Score
Aspect Rank
Kaffe & Toast Dining Options
Aug '23 — Jul '24
Singapore
Kaffe & Toast is still the go-to place for customers, as their Dining Options score remains high at 80%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Kaffe & Toast Waiting Time
Aug '23 — Jul '24
Singapore
Kaffe & Toast has shown an increase in Waiting Time, with a jump from 56% last year to an impressive 75% this year.
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Aspect Rank
Kaffe & Toast Order Processing
Aug '23 — Jul '24
Singapore
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Aspect Rank
Kaffe & Toast Staff
Kaffe & Toast is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Staff aspect satisfaction score, dropping from 44% to 36% this year.
Kaffe & Toast Staff Competence
Aug '23 — Jul '24
Singapore
Kaffe & Toast remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Kaffe & Toast Staff Friendliness
Aug '23 — Jul '24
Singapore
Kaffe & Toast is still the go-to place for customers, as their Staff Friendliness score remains high at 24%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Kaffe & Toast Staff Avaliability
Aug '23 — Jul '24
Singapore
Satisfaction Score
Aspect Rank
Kaffe & Toast Staff Members
Aug '23 — Jul '24
Singapore
Kaffe & Toast remains a consumer favourite, maintaining a consistent 57% satisfaction score in Staff Members aspect for both this year and last year.
Satisfaction Score
Aspect Rank
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