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Reporting period: Aug '23Jul '24

Jack's Place Overview

10-100 Places
Restaurant

Brand Satisfaction

64%
1pp

Country Rank

Singapore
53 of 87

Category Rank

Restaurant
37 of 56

Rating Score

3.2

Sales Power

Sales Index

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Jack's Place Brand Profile

Aug '23Jul '24

Singapore

Jack's Place has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, Jack's Place has succeeded in its Staff aspect, with a 69% satisfaction score.

Staff
69%
14pp
Place
66%
5pp
Service
66%
3pp
Pricing
65%
1pp
Food and Drinks
59%
3pp
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Jack's Place Satisfaction Trend

Feb '24Jul '24

Singapore

Jack's Place's brand satisfaction has increased compared to previous month and now stands at 74%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Jack's Place Food and Drinks

Jack's Place is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 62% last year to 59% this year.

Jack's Place Portion Size

Aug '23Jul '24

Singapore

Jack's Place remains a consumer favourite, maintaining a consistent 56% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

56%

Aspect Rank

38 of 56
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Jack's Place Food Quality

Aug '23Jul '24

Singapore

Jack's Place has shown an increase in Food Quality, with a jump from 36% last year to an impressive 37% this year.

Satisfaction Score

37%
1pp

Aspect Rank

44 of 56
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Jack's Place Menu Selection

Aug '23Jul '24

Singapore

Jack's Place is still the go-to place for customers, as their Menu Selection score remains high at 53%, consistent with last year's score.

Satisfaction Score

53%

Aspect Rank

47 of 56
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Jack's Place Dishes

Aug '23Jul '24

Singapore

Jack's Place is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dishes aspect, falling from 60% last year to 59% this year.

Satisfaction Score

59%
1pp

Aspect Rank

43 of 56
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Jack's Place Drinks

Aug '23Jul '24

Singapore

Jack's Place remains a consumer favourite, maintaining a consistent 40% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

50 of 55
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Jack's Place Cuisines

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 48
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Jack's Place Place

Jack's Place is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 71% last year to 66% this year.

Jack's Place Atmosphere and Décor

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

33 of 55
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Jack's Place Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Jack's Place is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

42 of 56
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Jack's Place Options for different visitors

Aug '23Jul '24

Singapore

Jack's Place is facing challenges in evolving its Options for different visitors aspect, with a 12% decrease in customer satisfaction, dropping from 97% last year to 85% this year.

Satisfaction Score

85%
12pp

Aspect Rank

34 of 53
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Jack's Place Child-Friendly Conditions

Aug '23Jul '24

Singapore

Jack's Place remains a consumer favourite, maintaining a consistent 80% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

38 of 51
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Jack's Place Comfort

Aug '23Jul '24

Singapore

Jack's Place is still the go-to place for customers, as their Comfort score remains high at 63%, consistent with last year's score.

Satisfaction Score

63%

Aspect Rank

28 of 54
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Jack's Place Venue Congestion

Aug '23Jul '24

Singapore

Jack's Place is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Venue Congestion aspect satisfaction score, dropping from 35% to 33% this year.

Satisfaction Score

33%
2pp

Aspect Rank

21 of 55
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Jack's Place Dining Area

Aug '23Jul '24

Singapore

Jack's Place remains a consumer favourite, maintaining a consistent 24% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

24%

Aspect Rank

48 of 56
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Jack's Place Pricing

Jack's Place is losing some of its appeal, with a concerning 1% decrease in satisfaction for Pricing dropping from 66% last year to 65% this year.

Jack's Place Price

Aug '23Jul '24

Singapore

Jack's Place is struggling to meet customer expectations, with a 5% decrease in satisfaction in Price aspect, falling from 68% last year to 63% this year.

Satisfaction Score

63%
5pp

Aspect Rank

28 of 56
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Jack's Place Promotions

Aug '23Jul '24

Singapore

Jack's Place is still the go-to place for customers, as their Promotions score remains high at 84%, consistent with last year's score.

Satisfaction Score

84%

Aspect Rank

30 of 53
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Jack's Place Service

Jack's Place continues to evolve, with a 3% increase in customer satisfaction of Service, climbing from 63% last year to 66% this year.

Jack's Place Billing and Payment

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

34 of 53
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Jack's Place Opening Hours

Aug '23Jul '24

Singapore

Jack's Place remains a consumer favourite, maintaining a consistent 20% satisfaction score in Opening Hours aspect for both this year and last year.

Satisfaction Score

20%

Aspect Rank

15 of 52
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Satisfaction Score

Aspect Rank

16 of 56
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Jack's Place Waiting Time

Aug '23Jul '24

Singapore

Jack's Place has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 37% last year to an 40% this year.

Satisfaction Score

40%
3pp

Aspect Rank

48 of 56
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Jack's Place Order Processing

Aug '23Jul '24

Singapore

Jack's Place continues to improve, with a notable increase in customer satisfaction for their Order Processing aspect, rising from 33% to 38% this year.

Satisfaction Score

38%
5pp

Aspect Rank

35 of 56
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Jack's Place Staff

Jack's Place has demonstrated resilience in the industry, with a 14% increase in customer satisfaction for Staff rising from 55% to 69% this year.

Jack's Place Staff Competence

Aug '23Jul '24

Singapore

Jack's Place is still the go-to place for customers, as their Staff Competence score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

24 of 53
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Jack's Place Staff Friendliness

Aug '23Jul '24

Singapore

Jack's Place has shown an increase in Staff Friendliness, with a jump from 75% last year to an impressive 77% this year.

Satisfaction Score

77%
2pp

Aspect Rank

23 of 56
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Jack's Place Staff Attentiveness

Aug '23Jul '24

Singapore

Jack's Place continues to evolve, with a 4% increase in customer satisfaction of Staff Attentiveness, climbing from 53% last year to 57% this year.

Satisfaction Score

57%
4pp

Aspect Rank

29 of 55
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Jack's Place Staff Avaliability

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

31 of 48
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Jack's Place Staff Members

Aug '23Jul '24

Singapore

Jack's Place has successfully improved guest experience, as their "Staff Members" satisfaction score jumped from 51% last year to an 75% this year.

Satisfaction Score

75%
24pp

Aspect Rank

15 of 56
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