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Reporting period: Feb '23Jan '24

Jack's Place Overview

10-100 Places
Restaurant

Brand Satisfaction

62%
4pp

Country Rank

Singapore
46 of 76

Category Rank

Restaurant
35 of 53

Rating Score

3.2

Sales Power

Sales Index

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Jack's Place Brand Profile

Feb '23Jan '24

Singapore

Jack's Place has a much lower satisfaction score for its Location compared to its other aspects. However, Jack's Place has succeeded in its Pricing aspect, with a 68% satisfaction score.

Pricing
68%
1pp
Place
66%
6pp
Staff
62%
6pp
Food and Drinks
61%
3pp
Service
60%
6pp
Location
0%
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Jack's Place Food and Drinks

Jack's Place has shown an increase in Food and Drinks, with a jump from 58% last year to an impressive 61% this year.

Jack's Place Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

32 of 53
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Jack's Place Food Quality

Feb '23Jan '24

Singapore

Jack's Place continues to evolve, with a 5% increase in customer satisfaction of Food Quality, climbing from 39% last year to 44% this year.

Satisfaction Score

44%
5pp

Aspect Rank

41 of 53
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Jack's Place Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

25 of 53
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Jack's Place Dishes

Feb '23Jan '24

Singapore

Jack's Place has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 58% last year to an 60% this year.

Satisfaction Score

60%
2pp

Aspect Rank

44 of 53
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Jack's Place Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

44 of 51
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Jack's Place Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

18 of 42
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Jack's Place Location

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Jack's Place Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 28
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Jack's Place Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 40
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Jack's Place Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 30
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Jack's Place Place

Jack's Place continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 60% to 66% this year.

Jack's Place Atmosphere and Décor

Feb '23Jan '24

Singapore

Jack's Place is losing some of its appeal, with a concerning 4% decrease in satisfaction for Atmosphere and Décor dropping from 92% last year to 88% this year.

Satisfaction Score

88%
4pp

Aspect Rank

17 of 52
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Jack's Place Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 53
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Jack's Place Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 30
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Jack's Place Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

22 of 50
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Jack's Place Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

37 of 48
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Jack's Place Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

43 of 51
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Jack's Place Venue Congestion

Feb '23Jan '24

Singapore

Jack's Place has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Venue Congestion rising from 29% to 32% this year.

Satisfaction Score

32%
3pp

Aspect Rank

6 of 53
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Jack's Place Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

42 of 53
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Jack's Place Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 27
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Jack's Place Pricing

Jack's Place is struggling to meet customer expectations, with a 1% decrease in satisfaction in Pricing aspect, falling from 69% last year to 68% this year.

Jack's Place Price

Feb '23Jan '24

Singapore

Jack's Place is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 65% last year to 64% this year.

Satisfaction Score

64%
1pp

Aspect Rank

24 of 53
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Jack's Place Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

30 of 50
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Jack's Place Service

Jack's Place has shown an increase in Service, with a jump from 54% last year to an impressive 60% this year.

Jack's Place Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 49
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Jack's Place Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

40 of 49
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Jack's Place Dining Options

Feb '23Jan '24

Singapore

Jack's Place continues to evolve, with a 18% increase in customer satisfaction of Dining Options, climbing from 65% last year to 83% this year.

Satisfaction Score

83%
18pp

Aspect Rank

15 of 53
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Jack's Place Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 50
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Jack's Place Waiting Time

Feb '23Jan '24

Singapore

Jack's Place is facing challenges in evolving its Waiting Time aspect, with a 2% decrease in customer satisfaction, dropping from 36% last year to 34% this year.

Satisfaction Score

34%
2pp

Aspect Rank

37 of 53
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Jack's Place Order Processing

Feb '23Jan '24

Singapore

Jack's Place has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 38% last year to an 42% this year.

Satisfaction Score

42%
4pp

Aspect Rank

19 of 53
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Jack's Place Staff

Jack's Place continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 56% to 62% this year.

Jack's Place Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 48
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Jack's Place Staff Friendliness

Feb '23Jan '24

Singapore

Jack's Place has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Staff Friendliness rising from 71% to 75% this year.

Satisfaction Score

75%
4pp

Aspect Rank

21 of 53
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Jack's Place Staff Attentiveness

Feb '23Jan '24

Singapore

Jack's Place remains a consumer favourite, maintaining a consistent 71% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

71%

Aspect Rank

12 of 51
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Jack's Place Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 44
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Jack's Place Staff Members

Feb '23Jan '24

Singapore

Jack's Place has shown an increase in Staff Members, with a jump from 54% last year to an impressive 65% this year.

Satisfaction Score

65%
11pp

Aspect Rank

14 of 53
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