Jack's Place Brand Profile
Jul '23 — Jun '24
Singapore
Jack's Place has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, Jack's Place has succeeded in its Staff aspect, with a 69% satisfaction score.
Jack's Place Satisfaction Trend
Jan '24 — Jun '24
Singapore
Jack's Place's brand satisfaction has increased compared to previous month and now stands at 64%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Jack's Place Food and Drinks
Jack's Place remains a consumer favourite, maintaining a consistent 59% satisfaction score in Food and Drinks aspect for both this year and last year.
Jack's Place Portion Size
Jul '23 — Jun '24
Singapore
Jack's Place is still the go-to place for customers, as their Portion Size score remains high at 55%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Jack's Place Food Quality
Jul '23 — Jun '24
Singapore
Jack's Place remains a consumer favourite, maintaining a consistent 36% satisfaction score in Food Quality aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Jack's Place Dishes
Jul '23 — Jun '24
Singapore
Jack's Place is losing some of its appeal, with a concerning 1% decrease in satisfaction for Dishes dropping from 59% last year to 58% this year.
Satisfaction Score
Aspect Rank
Jack's Place Place
Jack's Place is struggling to meet customer expectations, with a 2% decrease in satisfaction in Place aspect, falling from 70% last year to 68% this year.
Jack's Place Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Jack's Place Options for different visitors
Jul '23 — Jun '24
Singapore
Jack's Place is losing its edge, with a noticeable decrease in guest satisfaction in Options for different visitors aspect, down from 91% last year to 86% this year.
Satisfaction Score
Aspect Rank
Jack's Place Venue Congestion
Jul '23 — Jun '24
Singapore
Jack's Place is facing challenges in evolving its Venue Congestion aspect, with a 1% decrease in customer satisfaction, dropping from 35% last year to 34% this year.
Satisfaction Score
Aspect Rank
Jack's Place Pricing
Jack's Place is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Pricing aspect satisfaction score, dropping from 67% to 64% this year.
Jack's Place Price
Jul '23 — Jun '24
Singapore
Jack's Place is losing some of its appeal, with a concerning 3% decrease in satisfaction for Price dropping from 65% last year to 62% this year.
Satisfaction Score
Aspect Rank
Jack's Place Service
Jack's Place has shown an increase in Service, with a jump from 59% last year to an impressive 65% this year.
Jack's Place Dining Options
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Jack's Place Waiting Time
Jul '23 — Jun '24
Singapore
Jack's Place continues to evolve, with a 2% increase in customer satisfaction of Waiting Time, climbing from 36% last year to 38% this year.
Satisfaction Score
Aspect Rank
Jack's Place Order Processing
Jul '23 — Jun '24
Singapore
Jack's Place has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 33% last year to an 39% this year.
Satisfaction Score
Aspect Rank
Jack's Place Staff
Jack's Place continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 53% to 69% this year.
Jack's Place Staff Friendliness
Jul '23 — Jun '24
Singapore
Jack's Place has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Staff Friendliness rising from 69% to 76% this year.
Satisfaction Score
Aspect Rank
Jack's Place Staff Attentiveness
Jul '23 — Jun '24
Singapore
Jack's Place has shown an increase in Staff Attentiveness, with a jump from 46% last year to an impressive 61% this year.
Satisfaction Score
Aspect Rank
Jack's Place Staff Members
Jul '23 — Jun '24
Singapore
Jack's Place continues to evolve, with a 24% increase in customer satisfaction of Staff Members, climbing from 49% last year to 73% this year.
Satisfaction Score
Aspect Rank
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