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Reporting period: Apr '23Mar '24

iSTEAKS @ Jem Overview

<10 Places
Steakhouse

Brand Satisfaction

72%

Country Rank

Singapore
695 of 806

Category Rank

Steakhouse
3 of 3

Rating Score

3.8

Sales Power

Sales Index

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iSTEAKS @ Jem Brand Profile

Apr '23Mar '24

Singapore

iSTEAKS @ Jem has a much lower satisfaction score for its Location compared to its other aspects. However, iSTEAKS @ Jem has succeeded in its Staff aspect, with a 75% satisfaction score.

Staff
75%
3pp
Pricing
74%
2pp
Food and Drinks
73%
3pp
Service
68%
7pp
Place
62%
11pp
Location
0%
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iSTEAKS @ Jem Food and Drinks

iSTEAKS @ Jem is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 76% last year to 73% this year.

iSTEAKS @ Jem Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 3
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iSTEAKS @ Jem Food Quality

Apr '23Mar '24

Singapore

iSTEAKS @ Jem is struggling to meet customer expectations, with a 6% decrease in satisfaction in Food Quality aspect, falling from 59% last year to 53% this year.

Satisfaction Score

53%
6pp

Aspect Rank

3 of 3
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iSTEAKS @ Jem Menu Selection

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 3
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iSTEAKS @ Jem Dishes

Apr '23Mar '24

Singapore

iSTEAKS @ Jem is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 78% last year to 73% this year.

Satisfaction Score

73%
5pp

Aspect Rank

3 of 3
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iSTEAKS @ Jem Drinks

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 3
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iSTEAKS @ Jem Location

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iSTEAKS @ Jem Parking

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 3
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iSTEAKS @ Jem Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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iSTEAKS @ Jem Ease to Find

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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iSTEAKS @ Jem Place

iSTEAKS @ Jem has shown an increase in Place, with a jump from 51% last year to an impressive 62% this year.

iSTEAKS @ Jem Atmosphere and Décor

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 3
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iSTEAKS @ Jem Cleanliness and Hygiene

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 3
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iSTEAKS @ Jem Restrooms

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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iSTEAKS @ Jem Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 3
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iSTEAKS @ Jem Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 3
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iSTEAKS @ Jem Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 3
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iSTEAKS @ Jem Venue Congestion

Apr '23Mar '24

Singapore

iSTEAKS @ Jem remains a consumer favourite, maintaining a consistent 24% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

24%

Aspect Rank

1 of 3
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iSTEAKS @ Jem Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 3
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iSTEAKS @ Jem Pricing

iSTEAKS @ Jem is facing challenges in evolving its Pricing aspect, with a 2% decrease in customer satisfaction, dropping from 76% last year to 74% this year.

iSTEAKS @ Jem Price

Apr '23Mar '24

Singapore

iSTEAKS @ Jem is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Price aspect satisfaction score, dropping from 77% to 73% this year.

Satisfaction Score

73%
4pp

Aspect Rank

1 of 3
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iSTEAKS @ Jem Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 3
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iSTEAKS @ Jem Service

iSTEAKS @ Jem continues to evolve, with a 7% increase in customer satisfaction of Service, climbing from 61% last year to 68% this year.

iSTEAKS @ Jem Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 3
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iSTEAKS @ Jem Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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iSTEAKS @ Jem Dining Options

Apr '23Mar '24

Singapore

iSTEAKS @ Jem is still the go-to place for customers, as their Dining Options score remains high at 86%, consistent with last year's score.

Satisfaction Score

86%

Aspect Rank

3 of 3
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iSTEAKS @ Jem Online Facilities

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 2
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iSTEAKS @ Jem Waiting Time

Apr '23Mar '24

Singapore

iSTEAKS @ Jem is losing some of its appeal, with a concerning 2% decrease in satisfaction for Waiting Time dropping from 45% last year to 43% this year.

Satisfaction Score

43%
2pp

Aspect Rank

1 of 3
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iSTEAKS @ Jem Order Processing

Apr '23Mar '24

Singapore

iSTEAKS @ Jem has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 30% last year to an 56% this year.

Satisfaction Score

56%
26pp

Aspect Rank

2 of 3
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iSTEAKS @ Jem Staff

iSTEAKS @ Jem continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 72% to 75% this year.

iSTEAKS @ Jem Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 3
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iSTEAKS @ Jem Staff Friendliness

Apr '23Mar '24

Singapore

iSTEAKS @ Jem has demonstrated resilience in the industry, with a 25% increase in customer satisfaction for Staff Friendliness rising from 61% to 86% this year.

Satisfaction Score

86%
25pp

Aspect Rank

2 of 3
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iSTEAKS @ Jem Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 3
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iSTEAKS @ Jem Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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iSTEAKS @ Jem Staff Members

Apr '23Mar '24

Singapore

iSTEAKS @ Jem remains a consumer favourite, maintaining a consistent 69% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

69%

Aspect Rank

2 of 3
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