Hot Tomato Brand Profile
Jul '23 — Jun '24
Singapore
Hot Tomato has a much lower satisfaction score for its Place compared to its other aspects. However, Hot Tomato has succeeded in its Pricing aspect, with a 90% satisfaction score.
Hot Tomato Satisfaction Trend
Jan '24 — Jun '24
Singapore
Hot Tomato's brand satisfaction has decreased compared to previous month and now stands at 81%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Hot Tomato Food and Drinks
Hot Tomato has shown an increase in Food and Drinks, with a jump from 71% last year to an impressive 79% this year.
Hot Tomato Food Quality
Jul '23 — Jun '24
Singapore
Hot Tomato continues to evolve, with a 5% increase in customer satisfaction of Food Quality, climbing from 53% last year to 58% this year.
Satisfaction Score
Aspect Rank
Hot Tomato Dishes
Jul '23 — Jun '24
Singapore
Hot Tomato has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 71% last year to an 77% this year.
Satisfaction Score
Aspect Rank
Hot Tomato Place
Hot Tomato is losing some of its appeal, with a concerning 2% decrease in satisfaction for Place dropping from 80% last year to 78% this year.
Hot Tomato Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Hot Tomato Pricing
Hot Tomato is one of the most promising brand to delight customers. Use Realytics to know more
Hot Tomato Price
Jul '23 — Jun '24
Singapore
Hot Tomato continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 89% to 90% this year.
Satisfaction Score
Aspect Rank
Hot Tomato Service
Hot Tomato has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Service rising from 78% to 82% this year.
Hot Tomato Dining Options
Jul '23 — Jun '24
Singapore
Hot Tomato is struggling to meet customer expectations, with a 2% decrease in satisfaction in Dining Options aspect, falling from 89% last year to 87% this year.
Satisfaction Score
Aspect Rank
Hot Tomato Waiting Time
Jul '23 — Jun '24
Singapore
Hot Tomato has shown an increase in Waiting Time, with a jump from 63% last year to an impressive 68% this year.
Satisfaction Score
Aspect Rank
Hot Tomato Staff
Hot Tomato remains a consumer favourite, maintaining a consistent 86% satisfaction score in Staff aspect for both this year and last year.
Hot Tomato Staff Friendliness
Jul '23 — Jun '24
Singapore
Hot Tomato is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 96% last year to 86% this year.
Satisfaction Score
Aspect Rank
Hot Tomato Staff Members
Jul '23 — Jun '24
Singapore
Hot Tomato is facing challenges in evolving its Staff Members aspect, with a 3% decrease in customer satisfaction, dropping from 90% last year to 87% this year.
Satisfaction Score
Aspect Rank
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