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Reporting period: Feb '23Jan '24

Hot Tomato Overview

<10 Places
Restaurant

Brand Satisfaction

79%
5pp

Country Rank

Singapore
305 of 433

Category Rank

Restaurant
226 of 316

Rating Score

4

Sales Power

Sales Index

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Hot Tomato Brand Profile

Feb '23Jan '24

Singapore

Hot Tomato has a much lower satisfaction score for its Location compared to its other aspects. However, Hot Tomato has succeeded in its Staff aspect, with a 91% satisfaction score.

Staff
91%
21pp
Pricing
89%
1pp
Service
87%
21pp
Place
73%
7pp
Food and Drinks
73%
Location
0%
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Hot Tomato Food and Drinks

Hot Tomato remains a consumer favourite, maintaining a consistent 73% satisfaction score in Food and Drinks aspect for both this year and last year.

Hot Tomato Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

259 of 313
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Hot Tomato Food Quality

Feb '23Jan '24

Singapore

Hot Tomato has shown an increase in Food Quality, with a jump from 53% last year to an impressive 56% this year.

Satisfaction Score

56%
3pp

Aspect Rank

239 of 316
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Hot Tomato Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

234 of 315
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Hot Tomato Dishes

Feb '23Jan '24

Singapore

Hot Tomato is losing some of its appeal, with a concerning 4% decrease in satisfaction for Dishes dropping from 74% last year to 70% this year.

Satisfaction Score

70%
4pp

Aspect Rank

289 of 316
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Hot Tomato Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

277 of 312
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Hot Tomato Location

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Hot Tomato Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

76 of 195
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Hot Tomato Place

Hot Tomato is struggling to meet customer expectations, with a 7% decrease in satisfaction in Place aspect, falling from 80% last year to 73% this year.

Hot Tomato Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

294 of 316
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Hot Tomato Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

75 of 305
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Hot Tomato Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

213 of 310
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Hot Tomato Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

212 of 259
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Hot Tomato Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

139 of 301
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Hot Tomato Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

142 of 306
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Hot Tomato Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 298
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Hot Tomato Pricing

Hot Tomato is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 90% last year to 89% this year.

Hot Tomato Price

Feb '23Jan '24

Singapore

Hot Tomato is facing challenges in evolving its Price aspect, with a 3% decrease in customer satisfaction, dropping from 91% last year to 88% this year.

Satisfaction Score

88%
3pp

Aspect Rank

67 of 316
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Hot Tomato Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

144 of 260
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Hot Tomato Service

Hot Tomato continues to evolve, with a 21% increase in customer satisfaction of Service, climbing from 66% last year to 87% this year.

Hot Tomato Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

152 of 216
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Hot Tomato Dining Options

Feb '23Jan '24

Singapore

Hot Tomato is still the go-to place for customers, as their Dining Options score remains high at 89%, consistent with last year's score.

Satisfaction Score

89%

Aspect Rank

130 of 316
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Hot Tomato Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

126 of 172
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Hot Tomato Waiting Time

Feb '23Jan '24

Singapore

Hot Tomato remains a consumer favourite, maintaining a consistent 70% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

70%

Aspect Rank

92 of 316
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Hot Tomato Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

170 of 316
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Hot Tomato Staff

Hot Tomato is one of the most promising brand to delight customers. Use Realytics to know more

Hot Tomato Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

161 of 237
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Hot Tomato Staff Friendliness

Feb '23Jan '24

Singapore

Hot Tomato is still the go-to place for customers, as their Staff Friendliness score remains high at 89%, consistent with last year's score.

Satisfaction Score

89%

Aspect Rank

199 of 316
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Hot Tomato Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

99 of 303
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Hot Tomato Staff Members

Feb '23Jan '24

Singapore

Hot Tomato remains a consumer favourite, maintaining a consistent 88% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

88%

Aspect Rank

93 of 316
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