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Reporting period: Feb '23Jan '24

Hopscotch (Capitol) Overview

<10 Places
Restaurant

Brand Satisfaction

85%
5pp

Country Rank

Singapore
336 of 711

Category Rank

Restaurant
241 of 501

Rating Score

4.3

Sales Power

Sales Index

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Hopscotch (Capitol) Brand Profile

Feb '23Jan '24

Singapore

Hopscotch (Capitol) has a much lower satisfaction score for its Location compared to its other aspects. However, Hopscotch (Capitol) has succeeded in its Staff aspect, with a 88% satisfaction score.

Staff
88%
3pp
Place
88%
2pp
Food and Drinks
84%
8pp
Service
82%
4pp
Pricing
73%
3pp
Location
0%
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Hopscotch (Capitol) Food and Drinks

Hopscotch (Capitol) has shown an increase in Food and Drinks, with a jump from 76% last year to an impressive 84% this year.

Hopscotch (Capitol) Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

306 of 495
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Hopscotch (Capitol) Food Quality

Feb '23Jan '24

Singapore

Hopscotch (Capitol) continues to evolve, with a 10% increase in customer satisfaction of Food Quality, climbing from 44% last year to 54% this year.

Satisfaction Score

54%
10pp

Aspect Rank

402 of 502
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Hopscotch (Capitol) Menu Selection

Feb '23Jan '24

Singapore

Hopscotch (Capitol) is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

96 of 502
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Hopscotch (Capitol) Dishes

Feb '23Jan '24

Singapore

Hopscotch (Capitol) has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 69% last year to an 79% this year.

Satisfaction Score

79%
10pp

Aspect Rank

346 of 502
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Satisfaction Score

Aspect Rank

34 of 494
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Hopscotch (Capitol) Location

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Hopscotch (Capitol) Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

101 of 245
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Hopscotch (Capitol) Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

336 of 383
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Hopscotch (Capitol) Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

25 of 314
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Hopscotch (Capitol) Place

Hopscotch (Capitol) continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 86% to 88% this year.

Hopscotch (Capitol) Atmosphere and Décor

Feb '23Jan '24

Singapore

Hopscotch (Capitol) is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

261 of 499
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Hopscotch (Capitol) Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

485 of 489
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Hopscotch (Capitol) Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

90 of 207
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Hopscotch (Capitol) Options for different visitors

Feb '23Jan '24

Singapore

Hopscotch (Capitol) is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

67 of 492
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Hopscotch (Capitol) Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

82 of 394
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Hopscotch (Capitol) Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

140 of 484
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Hopscotch (Capitol) Venue Congestion

Feb '23Jan '24

Singapore

Hopscotch (Capitol) remains a consumer favourite, maintaining a consistent 48% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

48%

Aspect Rank

20 of 492
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Hopscotch (Capitol) Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

187 of 471
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Hopscotch (Capitol) Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 139
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Hopscotch (Capitol) Pricing

Hopscotch (Capitol) is losing some of its appeal, with a concerning 3% decrease in satisfaction for Pricing dropping from 76% last year to 73% this year.

Hopscotch (Capitol) Price

Feb '23Jan '24

Singapore

Hopscotch (Capitol) is struggling to meet customer expectations, with a 4% decrease in satisfaction in Price aspect, falling from 62% last year to 58% this year.

Satisfaction Score

58%
4pp

Aspect Rank

294 of 502
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Hopscotch (Capitol) Promotions

Feb '23Jan '24

Singapore

Hopscotch (Capitol) is losing its edge, with a noticeable decrease in guest satisfaction in Promotions aspect, down from 94% last year to 88% this year.

Satisfaction Score

88%
6pp

Aspect Rank

30 of 424
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Hopscotch (Capitol) Service

Hopscotch (Capitol) has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Service rising from 78% to 82% this year.

Hopscotch (Capitol) Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

286 of 365
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Hopscotch (Capitol) Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

148 of 293
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Hopscotch (Capitol) Dining Options

Feb '23Jan '24

Singapore

Hopscotch (Capitol) has shown an increase in Dining Options, with a jump from 86% last year to an impressive 89% this year.

Satisfaction Score

89%
3pp

Aspect Rank

196 of 501
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Hopscotch (Capitol) Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

188 of 290
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Hopscotch (Capitol) Waiting Time

Feb '23Jan '24

Singapore

Hopscotch (Capitol) continues to evolve, with a 13% increase in customer satisfaction of Waiting Time, climbing from 19% last year to 32% this year.

Satisfaction Score

32%
13pp

Aspect Rank

248 of 502
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Hopscotch (Capitol) Order Processing

Feb '23Jan '24

Singapore

Hopscotch (Capitol) is still the go-to place for customers, as their Order Processing score remains high at 62%, consistent with last year's score.

Satisfaction Score

62%

Aspect Rank

115 of 501
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Hopscotch (Capitol) Staff

Hopscotch (Capitol) has successfully improved guest experience, as their "Staff" satisfaction score jumped from 85% last year to an 88% this year.

Hopscotch (Capitol) Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

269 of 376
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Hopscotch (Capitol) Staff Friendliness

Feb '23Jan '24

Singapore

Hopscotch (Capitol) is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

247 of 502
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Hopscotch (Capitol) Staff Attentiveness

Feb '23Jan '24

Singapore

Hopscotch (Capitol) is facing challenges in evolving its Staff Attentiveness aspect, with a 5% decrease in customer satisfaction, dropping from 88% last year to 83% this year.

Satisfaction Score

83%
5pp

Aspect Rank

176 of 485
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Hopscotch (Capitol) Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

99 of 253
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Hopscotch (Capitol) Staff Members

Feb '23Jan '24

Singapore

Hopscotch (Capitol) remains a consumer favourite, maintaining a consistent 84% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

84%

Aspect Rank

139 of 500
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