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Reporting period: Apr '23Mar '24

Heavenly Wang Overview

10-100 Places
Cafe

Brand Satisfaction

47%
3pp

Country Rank

Singapore
84 of 91

Category Rank

Cafe
13 of 14

Rating Score

2.5

Sales Power

Sales Index

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Heavenly Wang Brand Profile

Apr '23Mar '24

Singapore

Heavenly Wang has a much lower satisfaction score for its Location compared to its other aspects. However, Heavenly Wang has succeeded in its Food and Drinks aspect, with a 52% satisfaction score.

Food and Drinks
52%
6pp
Place
48%
8pp
Pricing
48%
2pp
Staff
44%
4pp
Service
37%
9pp
Location
0%
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Heavenly Wang Food and Drinks

Heavenly Wang is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 58% last year to 52% this year.

Heavenly Wang Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 14
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Satisfaction Score

Aspect Rank

12 of 14
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Heavenly Wang Menu Selection

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 14
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Heavenly Wang Dishes

Apr '23Mar '24

Singapore

Heavenly Wang has shown an increase in Dishes, with a jump from 56% last year to an impressive 58% this year.

Satisfaction Score

58%
2pp

Aspect Rank

13 of 14
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Heavenly Wang Drinks

Apr '23Mar '24

Singapore

Heavenly Wang is struggling to meet customer expectations, with a 21% decrease in satisfaction in Drinks aspect, falling from 68% last year to 47% this year.

Satisfaction Score

47%
21pp

Aspect Rank

12 of 14
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Heavenly Wang Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 9
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Heavenly Wang Location

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Heavenly Wang Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 14
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Heavenly Wang Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 12
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Heavenly Wang Ease to Find

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 8
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Heavenly Wang Place

Heavenly Wang continues to evolve, with a 8% increase in customer satisfaction of Place, climbing from 40% last year to 48% this year.

Heavenly Wang Atmosphere and Décor

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 14
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Heavenly Wang Cleanliness and Hygiene

Apr '23Mar '24

Singapore

Heavenly Wang has successfully improved guest experience, as their "Cleanliness and Hygiene" satisfaction score jumped from 33% last year to an 44% this year.

Satisfaction Score

44%
11pp

Aspect Rank

4 of 14
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Heavenly Wang Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 14
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Heavenly Wang Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 13
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Heavenly Wang Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 14
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Heavenly Wang Venue Congestion

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 14
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Heavenly Wang Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 14
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Heavenly Wang Pricing

Heavenly Wang is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 50% last year to 48% this year.

Heavenly Wang Price

Apr '23Mar '24

Singapore

Heavenly Wang continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 50% to 51% this year.

Satisfaction Score

51%
1pp

Aspect Rank

4 of 14
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Heavenly Wang Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 13
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Heavenly Wang Service

Heavenly Wang is facing challenges in evolving its Service aspect, with a 9% decrease in customer satisfaction, dropping from 46% last year to 37% this year.

Heavenly Wang Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 11
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Heavenly Wang Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 13
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Heavenly Wang Dining Options

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 14
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Heavenly Wang Online Facilities

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 11
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Heavenly Wang Waiting Time

Apr '23Mar '24

Singapore

Heavenly Wang is facing challenges in maintaining its customer experience, with a noticeable 17% decrease in their Waiting Time aspect satisfaction score, dropping from 48% to 31% this year.

Satisfaction Score

31%
17pp

Aspect Rank

6 of 14
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Heavenly Wang Order Processing

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 14
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Heavenly Wang Staff

Heavenly Wang has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Staff rising from 40% to 44% this year.

Heavenly Wang Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 14
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Heavenly Wang Staff Friendliness

Apr '23Mar '24

Singapore

Heavenly Wang has shown an increase in Staff Friendliness, with a jump from 33% last year to an impressive 47% this year.

Satisfaction Score

47%
14pp

Aspect Rank

10 of 14
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Heavenly Wang Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 14
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Heavenly Wang Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 14
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Heavenly Wang Staff Members

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 14
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