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Reporting period: Aug '23Jul '24

Heavenly Wang Overview

10-100 Places
Cafe

Brand Satisfaction

46%
2pp

Country Rank

Singapore
81 of 87

Category Rank

Cafe
13 of 13

Rating Score

2.3

Sales Power

Sales Index

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Heavenly Wang Brand Profile

Aug '23Jul '24

Singapore

Heavenly Wang has a much lower satisfaction score for its Pricing compared to its other aspects. However, Heavenly Wang has succeeded in its Place aspect, with a 49% satisfaction score.

Place
49%
7pp
Food and Drinks
49%
5pp
Staff
46%
3pp
Service
40%
1pp
Pricing
38%
6pp
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Heavenly Wang Satisfaction Trend

Feb '24Jul '24

Singapore

Heavenly Wang's brand satisfaction has increased compared to previous month and now stands at 47%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Heavenly Wang Food and Drinks

Heavenly Wang is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 54% last year to 49% this year.

Heavenly Wang Portion Size

Aug '23Jul '24

Singapore

Heavenly Wang remains a consumer favourite, maintaining a consistent 44% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

44%

Aspect Rank

11 of 13
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Satisfaction Score

Aspect Rank

12 of 13
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Heavenly Wang Menu Selection

Aug '23Jul '24

Singapore

Heavenly Wang is still the go-to place for customers, as their Menu Selection score remains high at 84%, consistent with last year's score.

Satisfaction Score

84%

Aspect Rank

4 of 13
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Heavenly Wang Dishes

Aug '23Jul '24

Singapore

Heavenly Wang is struggling to meet customer expectations, with a 3% decrease in satisfaction in Dishes aspect, falling from 56% last year to 53% this year.

Satisfaction Score

53%
3pp

Aspect Rank

12 of 13
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Heavenly Wang Drinks

Aug '23Jul '24

Singapore

Heavenly Wang is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 55% last year to 49% this year.

Satisfaction Score

49%
6pp

Aspect Rank

13 of 13
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Heavenly Wang Cuisines

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 8
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Heavenly Wang Place

Heavenly Wang has shown an increase in Place, with a jump from 42% last year to an impressive 49% this year.

Heavenly Wang Atmosphere and Décor

Aug '23Jul '24

Singapore

Use Realytics to know more about Heavenly Wanglink

Satisfaction Score

Aspect Rank

4 of 13
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Heavenly Wang Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Heavenly Wang is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 12% decrease in customer satisfaction, dropping from 51% last year to 39% this year.

Satisfaction Score

39%
12pp

Aspect Rank

12 of 13
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Heavenly Wang Options for different visitors

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 13
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Heavenly Wang Child-Friendly Conditions

Aug '23Jul '24

Singapore

Use Realytics to know more about Heavenly Wanglink

Satisfaction Score

Aspect Rank

11 of 13
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Heavenly Wang Comfort

Aug '23Jul '24

Singapore

Heavenly Wang remains a consumer favourite, maintaining a consistent 67% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

7 of 13
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Heavenly Wang Venue Congestion

Aug '23Jul '24

Singapore

Heavenly Wang is still the go-to place for customers, as their Venue Congestion score remains high at 44%, consistent with last year's score.

Satisfaction Score

44%

Aspect Rank

5 of 13
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Heavenly Wang Dining Area

Aug '23Jul '24

Singapore

Heavenly Wang remains a consumer favourite, maintaining a consistent 40% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

10 of 13
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Heavenly Wang Work and study friendly

Aug '23Jul '24

Singapore

Heavenly Wang is still the go-to place for customers, as their Work and study friendly score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

5 of 11
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Heavenly Wang Pricing

Heavenly Wang is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Pricing aspect satisfaction score, dropping from 44% to 38% this year.

Heavenly Wang Price

Aug '23Jul '24

Singapore

Heavenly Wang is losing some of its appeal, with a concerning 6% decrease in satisfaction for Price dropping from 46% last year to 40% this year.

Satisfaction Score

40%
6pp

Aspect Rank

9 of 13
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Heavenly Wang Promotions

Aug '23Jul '24

Singapore

Heavenly Wang remains a consumer favourite, maintaining a consistent 25% satisfaction score in Promotions aspect for both this year and last year.

Satisfaction Score

25%

Aspect Rank

9 of 11
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Heavenly Wang Service

Heavenly Wang is struggling to meet customer expectations, with a 1% decrease in satisfaction in Service aspect, falling from 41% last year to 40% this year.

Heavenly Wang Billing and Payment

Aug '23Jul '24

Singapore

Heavenly Wang is still the go-to place for customers, as their Billing and Payment score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

5 of 11
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Heavenly Wang Opening Hours

Aug '23Jul '24

Singapore

Heavenly Wang remains a consumer favourite, maintaining a consistent 75% satisfaction score in Opening Hours aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

4 of 12
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Heavenly Wang Dining Options

Aug '23Jul '24

Singapore

Heavenly Wang is still the go-to place for customers, as their Dining Options score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

11 of 13
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Heavenly Wang Online Facilities

Aug '23Jul '24

Singapore

Use Realytics to know more about Heavenly Wanglink

Satisfaction Score

Aspect Rank

2 of 9
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Heavenly Wang Waiting Time

Aug '23Jul '24

Singapore

Heavenly Wang continues to evolve, with a 14% increase in customer satisfaction of Waiting Time, climbing from 36% last year to 50% this year.

Satisfaction Score

50%
14pp

Aspect Rank

8 of 13
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Heavenly Wang Order Processing

Aug '23Jul '24

Singapore

Use Realytics to know more about Heavenly Wanglink

Satisfaction Score

Aspect Rank

12 of 13
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Heavenly Wang Staff

Heavenly Wang has successfully improved guest experience, as their "Staff" satisfaction score jumped from 43% last year to an 46% this year.

Heavenly Wang Staff Competence

Aug '23Jul '24

Singapore

Use Realytics to know more about Heavenly Wanglink

Satisfaction Score

Aspect Rank

3 of 12
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Heavenly Wang Staff Friendliness

Aug '23Jul '24

Singapore

Heavenly Wang remains a consumer favourite, maintaining a consistent 46% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

46%

Aspect Rank

11 of 13
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Heavenly Wang Staff Attentiveness

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 12
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Heavenly Wang Staff Avaliability

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 11
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Heavenly Wang Staff Members

Aug '23Jul '24

Singapore

Heavenly Wang is still the go-to place for customers, as their Staff Members score remains high at 42%, consistent with last year's score.

Satisfaction Score

42%

Aspect Rank

10 of 13
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