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Reporting period: Jul '23Jun '24

Domino's Pizza Overview

10-100 Places
Fast Food Restaurant

Brand Satisfaction

28%
14pp

Country Rank

Singapore
89 of 89

Category Rank

Fast Food Restaurant
9 of 9

Rating Score

1.6

Sales Power

Sales Index

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Domino's Pizza Brand Profile

Jul '23Jun '24

Singapore

Domino's Pizza has a much lower satisfaction score for its Service compared to its other aspects. However, Domino's Pizza has succeeded in its Pricing aspect, with a 61% satisfaction score.

Pricing
61%
Place
46%
6pp
Food and Drinks
41%
19pp
Staff
32%
7pp
Service
18%
10pp
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Domino's Pizza Satisfaction Trend

Jan '24Jun '24

Singapore

Domino's Pizza's brand satisfaction has decreased compared to previous month and now stands at 24%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Domino's Pizza Food and Drinks

Domino's Pizza is losing some of its appeal, with a concerning 19% decrease in satisfaction for Food and Drinks dropping from 60% last year to 41% this year.

Domino's Pizza Food Quality

Jul '23Jun '24

Singapore

Domino's Pizza is struggling to meet customer expectations, with a 14% decrease in satisfaction in Food Quality aspect, falling from 39% last year to 25% this year.

Satisfaction Score

25%
14pp

Aspect Rank

8 of 9
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Domino's Pizza Dishes

Jul '23Jun '24

Singapore

Domino's Pizza is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 59% last year to 40% this year.

Satisfaction Score

40%
19pp

Aspect Rank

9 of 9
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Domino's Pizza Place

Domino's Pizza is facing challenges in evolving its Place aspect, with a 6% decrease in customer satisfaction, dropping from 52% last year to 46% this year.

Domino's Pizza Pricing

Domino's Pizza remains a consumer favourite, maintaining a consistent 61% satisfaction score in Pricing aspect for both this year and last year.

Domino's Pizza Price

Jul '23Jun '24

Singapore

Domino's Pizza has shown an increase in Price, with a jump from 59% last year to an impressive 74% this year.

Satisfaction Score

74%
15pp

Aspect Rank

4 of 9
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Domino's Pizza Promotions

Jul '23Jun '24

Singapore

Domino's Pizza is still the go-to place for customers, as their Promotions score remains high at 48%, consistent with last year's score.

Satisfaction Score

48%

Aspect Rank

1 of 9
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Domino's Pizza Service

Domino's Pizza is struggling to meet customer expectations. Use Realytics to know why

Domino's Pizza Dining Options

Jul '23Jun '24

Singapore

Domino's Pizza is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

6 of 9
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Domino's Pizza Online Facilities

Jul '23Jun '24

Singapore

Domino's Pizza remains a consumer favourite, maintaining a consistent 30% satisfaction score in Online Facilities aspect for both this year and last year.

Satisfaction Score

30%

Aspect Rank

1 of 7
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Satisfaction Score

Aspect Rank

8 of 9
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Domino's Pizza Order Processing

Jul '23Jun '24

Singapore

Domino's Pizza is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Order Processing aspect satisfaction score, dropping from 32% to 23% this year.

Satisfaction Score

23%
9pp

Aspect Rank

7 of 9
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Domino's Pizza Staff

Domino's Pizza is losing some of its appeal, with a concerning 7% decrease in satisfaction for Staff dropping from 39% last year to 32% this year.

Domino's Pizza Staff Friendliness

Jul '23Jun '24

Singapore

Domino's Pizza is still the go-to place for customers, as their Staff Friendliness score remains high at 46%, consistent with last year's score.

Satisfaction Score

46%

Aspect Rank

4 of 9
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Domino's Pizza Staff Members

Jul '23Jun '24

Singapore

Use Realytics to know more about Domino's Pizzalink

Satisfaction Score

Aspect Rank

4 of 9
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