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Reporting period: Feb '23Jan '24

Domino's Pizza Overview

10-100 Places
Restaurant

Brand Satisfaction

32%
21pp

Country Rank

Singapore
86 of 86

Category Rank

Restaurant
58 of 58

Rating Score

1.7

Sales Power

Sales Index

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Domino's Pizza Brand Profile

Feb '23Jan '24

Singapore

Domino's Pizza has a much lower satisfaction score for its Pricing compared to its other aspects. However, Domino's Pizza has succeeded in its Place aspect, with a 56% satisfaction score.

Place
56%
9pp
Food and Drinks
51%
14pp
Staff
32%
20pp
Service
20%
19pp
Location
0%
Pricing
0%
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Domino's Pizza Food and Drinks

Domino's Pizza is losing some of its appeal, with a concerning 14% decrease in satisfaction for Food and Drinks dropping from 65% last year to 51% this year.

Domino's Pizza Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

58 of 58
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Domino's Pizza Food Quality

Feb '23Jan '24

Singapore

Domino's Pizza is struggling to meet customer expectations, with a 18% decrease in satisfaction in Food Quality aspect, falling from 55% last year to 37% this year.

Satisfaction Score

37%
18pp

Aspect Rank

48 of 58
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Domino's Pizza Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

56 of 58
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Domino's Pizza Dishes

Feb '23Jan '24

Singapore

Domino's Pizza is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 63% last year to 50% this year.

Satisfaction Score

50%
13pp

Aspect Rank

58 of 58
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Domino's Pizza Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

48 of 57
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Domino's Pizza Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

46 of 49
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Domino's Pizza Location

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Domino's Pizza Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 31
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Domino's Pizza Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

39 of 50
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Domino's Pizza Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 35
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Domino's Pizza Transport Accessibility

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 27
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Domino's Pizza Place

Domino's Pizza is facing challenges in evolving its Place aspect, with a 9% decrease in customer satisfaction, dropping from 65% last year to 56% this year.

Domino's Pizza Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

50 of 58
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Domino's Pizza Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

53 of 58
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Domino's Pizza Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 35
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Domino's Pizza Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

45 of 57
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Domino's Pizza Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

50 of 53
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Domino's Pizza Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 55
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Domino's Pizza Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

57 of 58
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Domino's Pizza Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 58
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Domino's Pizza Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

21 of 39
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Domino's Pizza Pricing

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Domino's Pizza Price

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

57 of 58
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Domino's Pizza Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

51 of 53
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Domino's Pizza Service

Domino's Pizza is facing challenges in maintaining its customer experience, with a noticeable 19% decrease in their Service aspect satisfaction score, dropping from 39% to 20% this year.

Domino's Pizza Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

47 of 55
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Domino's Pizza Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

49 of 54
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Domino's Pizza Dining Options

Feb '23Jan '24

Singapore

Domino's Pizza is losing some of its appeal, with a concerning 25% decrease in satisfaction for Dining Options dropping from 50% last year to 25% this year.

Satisfaction Score

25%
25pp

Aspect Rank

43 of 58
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Domino's Pizza Online Facilities

Feb '23Jan '24

Singapore

Domino's Pizza remains a consumer favourite, maintaining a consistent 41% satisfaction score in Online Facilities aspect for both this year and last year.

Satisfaction Score

41%

Aspect Rank

1 of 54
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Satisfaction Score

Aspect Rank

49 of 58
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Domino's Pizza Order Processing

Feb '23Jan '24

Singapore

Domino's Pizza is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

31 of 58
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Domino's Pizza Staff

Domino's Pizza is struggling to meet customer expectations, with a 20% decrease in satisfaction in Staff aspect, falling from 52% last year to 32% this year.

Domino's Pizza Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

48 of 54
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Domino's Pizza Staff Friendliness

Feb '23Jan '24

Singapore

Domino's Pizza is still the go-to place for customers, as their Staff Friendliness score remains high at 42%, consistent with last year's score.

Satisfaction Score

42%

Aspect Rank

39 of 58
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Domino's Pizza Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

54 of 57
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Domino's Pizza Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

43 of 52
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Domino's Pizza Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

57 of 58
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