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Reporting period: Apr '23Mar '24

Din Tai Fung Overview

10-100 Places
Restaurant

Brand Satisfaction

74%
3pp

Country Rank

Singapore
30 of 91

Category Rank

Restaurant
23 of 61

Rating Score

4

Sales Power

Sales Index

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Din Tai Fung Brand Profile

Apr '23Mar '24

Singapore

Din Tai Fung has a much lower satisfaction score for its Location compared to its other aspects. However, Din Tai Fung has succeeded in its Food and Drinks aspect, with a 81% satisfaction score.

Food and Drinks
81%
Staff
71%
11pp
Service
69%
7pp
Place
57%
1pp
Pricing
38%
5pp
Location
0%
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Din Tai Fung Food and Drinks

Din Tai Fung remains a consumer favourite, maintaining a consistent 81% satisfaction score in Food and Drinks aspect for both this year and last year.

Din Tai Fung Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 61
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Din Tai Fung Food Quality

Apr '23Mar '24

Singapore

Din Tai Fung is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food Quality dropping from 65% last year to 62% this year.

Satisfaction Score

62%
3pp

Aspect Rank

13 of 61
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Din Tai Fung Menu Selection

Apr '23Mar '24

Singapore

Din Tai Fung is struggling to meet customer expectations, with a 11% decrease in satisfaction in Menu Selection aspect, falling from 59% last year to 48% this year.

Satisfaction Score

48%
11pp

Aspect Rank

19 of 61
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Din Tai Fung Dishes

Apr '23Mar '24

Singapore

Din Tai Fung has shown an increase in Dishes, with a jump from 78% last year to an impressive 81% this year.

Satisfaction Score

81%
3pp

Aspect Rank

10 of 61
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Din Tai Fung Drinks

Apr '23Mar '24

Singapore

Din Tai Fung continues to evolve, with a 13% increase in customer satisfaction of Drinks, climbing from 71% last year to 84% this year.

Satisfaction Score

84%
13pp

Aspect Rank

6 of 61
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Din Tai Fung Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

15 of 49
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Din Tai Fung Location

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Din Tai Fung Parking

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

21 of 34
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Din Tai Fung Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

44 of 55
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Din Tai Fung Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

31 of 42
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Din Tai Fung Transport Accessibility

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

16 of 22
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Din Tai Fung Place

Din Tai Fung has successfully improved guest experience, as their "Place" satisfaction score jumped from 56% last year to an 57% this year.

Satisfaction Score

Aspect Rank

25 of 61
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Din Tai Fung Cleanliness and Hygiene

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 61
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Din Tai Fung Restrooms

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 39
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Din Tai Fung Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 59
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Din Tai Fung Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

19 of 57
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Din Tai Fung Comfort

Apr '23Mar '24

Singapore

Din Tai Fung is still the go-to place for customers, as their Comfort score remains high at 57%, consistent with last year's score.

Satisfaction Score

57%

Aspect Rank

5 of 59
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Din Tai Fung Venue Congestion

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

18 of 61
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Din Tai Fung Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 61
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Din Tai Fung Work and study friendly

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

17 of 29
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Din Tai Fung Pricing

Din Tai Fung is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 43% last year to 38% this year.

Din Tai Fung Price

Apr '23Mar '24

Singapore

Din Tai Fung is facing challenges in evolving its Price aspect, with a 5% decrease in customer satisfaction, dropping from 42% last year to 37% this year.

Satisfaction Score

37%
5pp

Aspect Rank

54 of 61
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Din Tai Fung Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 54
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Din Tai Fung Service

Din Tai Fung continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 62% to 69% this year.

Din Tai Fung Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 58
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Din Tai Fung Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

31 of 58
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Din Tai Fung Dining Options

Apr '23Mar '24

Singapore

Din Tai Fung has demonstrated resilience in the industry, with a 10% increase in customer satisfaction for Dining Options rising from 74% to 84% this year.

Satisfaction Score

84%
10pp

Aspect Rank

19 of 61
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Din Tai Fung Online Facilities

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 43
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Din Tai Fung Waiting Time

Apr '23Mar '24

Singapore

Din Tai Fung has shown an increase in Waiting Time, with a jump from 51% last year to an impressive 57% this year.

Satisfaction Score

57%
6pp

Aspect Rank

23 of 61
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Din Tai Fung Order Processing

Apr '23Mar '24

Singapore

Din Tai Fung continues to evolve, with a 2% increase in customer satisfaction of Order Processing, climbing from 50% last year to 52% this year.

Satisfaction Score

52%
2pp

Aspect Rank

12 of 61
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Din Tai Fung Staff

Din Tai Fung has successfully improved guest experience, as their "Staff" satisfaction score jumped from 60% last year to an 71% this year.

Din Tai Fung Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 58
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Din Tai Fung Staff Friendliness

Apr '23Mar '24

Singapore

Din Tai Fung continues to improve, with a notable increase in customer satisfaction for their Staff Friendliness aspect, rising from 65% to 71% this year.

Satisfaction Score

71%
6pp

Aspect Rank

25 of 61
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Din Tai Fung Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

17 of 58
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Din Tai Fung Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 52
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Din Tai Fung Staff Members

Apr '23Mar '24

Singapore

Din Tai Fung has demonstrated resilience in the industry, with a 15% increase in customer satisfaction for Staff Members rising from 45% to 60% this year.

Satisfaction Score

60%
15pp

Aspect Rank

19 of 60
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