Dian Xiao Er Brand Profile
Jul '23 — Jun '24
Singapore
Dian Xiao Er has a much lower satisfaction score for its Pricing compared to its other aspects. However, Dian Xiao Er has succeeded in its Food and Drinks aspect, with a 83% satisfaction score.
Dian Xiao Er Satisfaction Trend
Jan '24 — Jun '24
Singapore
Dian Xiao Er's brand satisfaction has decreased compared to previous month and now stands at 69%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Dian Xiao Er Food and Drinks
Dian Xiao Er is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 87% last year to 83% this year.
Dian Xiao Er Portion Size
Jul '23 — Jun '24
Singapore
Dian Xiao Er has shown an increase in Portion Size, with a jump from 53% last year to an impressive 68% this year.
Satisfaction Score
Aspect Rank
Dian Xiao Er Food Quality
Jul '23 — Jun '24
Singapore
Dian Xiao Er is struggling to meet customer expectations, with a 13% decrease in satisfaction in Food Quality aspect, falling from 77% last year to 64% this year.
Satisfaction Score
Aspect Rank
Dian Xiao Er Dishes
Jul '23 — Jun '24
Singapore
Dian Xiao Er is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 86% last year to 82% this year.
Satisfaction Score
Aspect Rank
Dian Xiao Er Place
Dian Xiao Er continues to evolve, with a 4% increase in customer satisfaction of Place, climbing from 59% last year to 63% this year.
Dian Xiao Er Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Dian Xiao Er Venue Congestion
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Dian Xiao Er Pricing
Dian Xiao Er is facing challenges in evolving its Pricing aspect, with a 8% decrease in customer satisfaction, dropping from 66% last year to 58% this year.
Dian Xiao Er Price
Jul '23 — Jun '24
Singapore
Dian Xiao Er is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Price aspect satisfaction score, dropping from 59% to 55% this year.
Satisfaction Score
Aspect Rank
Dian Xiao Er Service
Dian Xiao Er is losing some of its appeal, with a concerning 7% decrease in satisfaction for Service dropping from 80% last year to 73% this year.
Dian Xiao Er Dining Options
Jul '23 — Jun '24
Singapore
Dian Xiao Er is struggling to meet customer expectations, with a 4% decrease in satisfaction in Dining Options aspect, falling from 90% last year to 86% this year.
Satisfaction Score
Aspect Rank
Dian Xiao Er Waiting Time
Jul '23 — Jun '24
Singapore
Dian Xiao Er has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 70% last year to an 71% this year.
Satisfaction Score
Aspect Rank
Dian Xiao Er Order Processing
Jul '23 — Jun '24
Singapore
Dian Xiao Er is losing its edge, with a noticeable decrease in guest satisfaction in Order Processing aspect, down from 63% last year to 40% this year.
Satisfaction Score
Aspect Rank
Dian Xiao Er Staff
Dian Xiao Er is facing challenges in evolving its Staff aspect, with a 7% decrease in customer satisfaction, dropping from 77% last year to 70% this year.
Dian Xiao Er Staff Friendliness
Jul '23 — Jun '24
Singapore
Dian Xiao Er is facing challenges in maintaining its customer experience, with a noticeable 14% decrease in their Staff Friendliness aspect satisfaction score, dropping from 83% to 69% this year.
Satisfaction Score
Aspect Rank
Dian Xiao Er Staff Members
Jul '23 — Jun '24
Singapore
Dian Xiao Er continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 66% to 67% this year.
Satisfaction Score
Aspect Rank
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