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Reporting period: Feb '23Jan '24

Dian Xiao Er Overview

10-100 Places
Restaurant

Brand Satisfaction

78%
3pp

Country Rank

Singapore
18 of 86

Category Rank

Restaurant
14 of 58

Rating Score

4.1

Sales Power

Sales Index

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Dian Xiao Er Brand Profile

Feb '23Jan '24

Singapore

Dian Xiao Er has a much lower satisfaction score for its Location compared to its other aspects. However, Dian Xiao Er has succeeded in its Food and Drinks aspect, with a 84% satisfaction score.

Food and Drinks
84%
3pp
Service
73%
3pp
Staff
71%
3pp
Pricing
68%
11pp
Place
62%
1pp
Location
0%
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Dian Xiao Er Food and Drinks

Dian Xiao Er is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 87% last year to 84% this year.

Dian Xiao Er Portion Size

Feb '23Jan '24

Singapore

Dian Xiao Er has shown an increase in Portion Size, with a jump from 55% last year to an impressive 71% this year.

Satisfaction Score

71%
16pp

Aspect Rank

9 of 58
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Dian Xiao Er Food Quality

Feb '23Jan '24

Singapore

Dian Xiao Er is struggling to meet customer expectations, with a 5% decrease in satisfaction in Food Quality aspect, falling from 77% last year to 72% this year.

Satisfaction Score

72%
5pp

Aspect Rank

9 of 58
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Dian Xiao Er Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 58
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Dian Xiao Er Dishes

Feb '23Jan '24

Singapore

Dian Xiao Er is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 88% last year to 83% this year.

Satisfaction Score

83%
5pp

Aspect Rank

7 of 58
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Dian Xiao Er Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 57
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Dian Xiao Er Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 49
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Dian Xiao Er Location

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Dian Xiao Er Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

30 of 31
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Dian Xiao Er Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

44 of 50
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Dian Xiao Er Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 35
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Dian Xiao Er Ease to Find

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

19 of 26
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Dian Xiao Er Place

Dian Xiao Er is facing challenges in evolving its Place aspect, with a 1% decrease in customer satisfaction, dropping from 63% last year to 62% this year.

Dian Xiao Er Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

32 of 58
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Dian Xiao Er Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 58
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Dian Xiao Er Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 57
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Dian Xiao Er Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 53
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Dian Xiao Er Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

25 of 55
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Dian Xiao Er Venue Congestion

Feb '23Jan '24

Singapore

Dian Xiao Er is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Venue Congestion aspect satisfaction score, dropping from 28% to 22% this year.

Satisfaction Score

22%
6pp

Aspect Rank

19 of 58
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Dian Xiao Er Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 58
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Dian Xiao Er Pricing

Dian Xiao Er continues to evolve, with a 11% increase in customer satisfaction of Pricing, climbing from 57% last year to 68% this year.

Dian Xiao Er Price

Feb '23Jan '24

Singapore

Dian Xiao Er has successfully improved guest experience, as their "Price" satisfaction score jumped from 49% last year to an 64% this year.

Satisfaction Score

64%
15pp

Aspect Rank

26 of 58
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Dian Xiao Er Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 53
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Dian Xiao Er Service

Dian Xiao Er is losing some of its appeal, with a concerning 3% decrease in satisfaction for Service dropping from 76% last year to 73% this year.

Dian Xiao Er Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 55
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Dian Xiao Er Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 54
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Dian Xiao Er Dining Options

Feb '23Jan '24

Singapore

Dian Xiao Er continues to improve, with a notable increase in customer satisfaction for their Dining Options aspect, rising from 78% to 80% this year.

Satisfaction Score

80%
2pp

Aspect Rank

17 of 58
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Dian Xiao Er Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

30 of 54
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Dian Xiao Er Waiting Time

Feb '23Jan '24

Singapore

Dian Xiao Er is struggling to meet customer expectations, with a 9% decrease in satisfaction in Waiting Time aspect, falling from 72% last year to 63% this year.

Satisfaction Score

63%
9pp

Aspect Rank

15 of 58
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Dian Xiao Er Order Processing

Feb '23Jan '24

Singapore

Dian Xiao Er is losing its edge, with a noticeable decrease in guest satisfaction in Order Processing aspect, down from 69% last year to 58% this year.

Satisfaction Score

58%
11pp

Aspect Rank

13 of 58
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Dian Xiao Er Staff

Dian Xiao Er is facing challenges in evolving its Staff aspect, with a 3% decrease in customer satisfaction, dropping from 74% last year to 71% this year.

Dian Xiao Er Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

17 of 54
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Dian Xiao Er Staff Friendliness

Feb '23Jan '24

Singapore

Dian Xiao Er is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Staff Friendliness aspect satisfaction score, dropping from 81% to 77% this year.

Satisfaction Score

77%
4pp

Aspect Rank

22 of 58
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Dian Xiao Er Staff Attentiveness

Feb '23Jan '24

Singapore

Dian Xiao Er is losing some of its appeal, with a concerning 18% decrease in satisfaction for Staff Attentiveness dropping from 85% last year to 67% this year.

Satisfaction Score

67%
18pp

Aspect Rank

15 of 57
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Dian Xiao Er Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 52
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Dian Xiao Er Staff Members

Feb '23Jan '24

Singapore

Dian Xiao Er remains a consumer favourite, maintaining a consistent 64% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

64%

Aspect Rank

15 of 58
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