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Reporting period: Jul '23Jun '24

Délifrance Overview

10-100 Places
Cafe

Brand Satisfaction

64%
2pp

Country Rank

Singapore
50 of 89

Category Rank

Cafe
8 of 13

Rating Score

3

Sales Power

Sales Index

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Délifrance Brand Profile

Jul '23Jun '24

Singapore

Délifrance has a much lower satisfaction score for its Place compared to its other aspects. However, Délifrance has succeeded in its Staff aspect, with a 67% satisfaction score.

Staff
67%
2pp
Service
65%
5pp
Food and Drinks
63%
5pp
Place
60%
6pp
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Délifrance Satisfaction Trend

Jan '24Jun '24

Singapore

Délifrance's brand satisfaction has decreased compared to previous month and now stands at 70%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Délifrance Food and Drinks

Délifrance has shown an increase in Food and Drinks, with a jump from 58% last year to an impressive 63% this year.

Délifrance Food Quality

Jul '23Jun '24

Singapore

Délifrance continues to evolve, with a 23% increase in customer satisfaction of Food Quality, climbing from 11% last year to 34% this year.

Satisfaction Score

34%
23pp

Aspect Rank

6 of 13
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Délifrance Dishes

Jul '23Jun '24

Singapore

Délifrance has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 58% last year to an 63% this year.

Satisfaction Score

63%
5pp

Aspect Rank

10 of 13
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Délifrance Place

Délifrance is losing some of its appeal, with a concerning 6% decrease in satisfaction for Place dropping from 66% last year to 60% this year.

Délifrance Service

Délifrance is struggling to meet customer expectations, with a 5% decrease in satisfaction in Service aspect, falling from 70% last year to 65% this year.

Délifrance Waiting Time

Jul '23Jun '24

Singapore

Délifrance is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 67% last year to 50% this year.

Satisfaction Score

50%
17pp

Aspect Rank

3 of 13
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Délifrance Staff

Délifrance continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 65% to 67% this year.

Délifrance Staff Friendliness

Jul '23Jun '24

Singapore

Délifrance has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Staff Friendliness rising from 71% to 77% this year.

Satisfaction Score

77%
6pp

Aspect Rank

5 of 13
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