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Reporting period: Feb '23Jan '24

Délifrance Overview

10-100 Places
Cafe

Brand Satisfaction

55%

Country Rank

Singapore
61 of 76

Category Rank

Cafe
8 of 10

Rating Score

2.7

Sales Power

Sales Index

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Délifrance Brand Profile

Feb '23Jan '24

Singapore

Délifrance has a much lower satisfaction score for its Pricing compared to its other aspects. However, Délifrance has succeeded in its Staff aspect, with a 60% satisfaction score.

Staff
60%
6pp
Service
57%
17pp
Food and Drinks
53%
16pp
Location
0%
Place
0%
Pricing
0%
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Délifrance Food and Drinks

Délifrance is losing some of its appeal, with a concerning 16% decrease in satisfaction for Food and Drinks dropping from 69% last year to 53% this year.

Délifrance Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 9
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Délifrance Food Quality

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 10
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Délifrance Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 10
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Délifrance Dishes

Feb '23Jan '24

Singapore

Délifrance is struggling to meet customer expectations, with a 13% decrease in satisfaction in Dishes aspect, falling from 69% last year to 56% this year.

Satisfaction Score

56%
13pp

Aspect Rank

10 of 10
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Délifrance Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 10
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Délifrance Location

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Délifrance Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 8
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Délifrance Place

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Délifrance Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 10
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Délifrance Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 10
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Délifrance Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 10
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Délifrance Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 9
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Délifrance Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 10
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Délifrance Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 10
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Délifrance Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 10
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Délifrance Pricing

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Délifrance Price

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 10
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Délifrance Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 10
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Délifrance Service

Délifrance is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 74% last year to 57% this year.

Délifrance Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 10
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Délifrance Dining Options

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 10
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Délifrance Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 8
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Délifrance Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 10
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Délifrance Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 10
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Délifrance Staff

Délifrance is facing challenges in evolving its Staff aspect, with a 6% decrease in customer satisfaction, dropping from 66% last year to 60% this year.

Délifrance Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 9
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Délifrance Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 10
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Délifrance Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 10
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Délifrance Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 10
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