COLLIN'S Brand Profile
Jul '23 — Jun '24
Singapore
COLLIN'S has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, COLLIN'S has succeeded in its Service aspect, with a 90% satisfaction score.
COLLIN'S Satisfaction Trend
Jan '24 — Jun '24
Singapore
COLLIN'S's brand satisfaction has decreased compared to previous month and now stands at 57%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
COLLIN'S Food and Drinks
COLLIN'S has shown an increase in Food and Drinks, with a jump from 57% last year to an impressive 84% this year.
COLLIN'S Portion Size
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
COLLIN'S Food Quality
Jul '23 — Jun '24
Singapore
COLLIN'S continues to evolve, with a 25% increase in customer satisfaction of Food Quality, climbing from 31% last year to 56% this year.
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Aspect Rank
Satisfaction Score
Aspect Rank
COLLIN'S Dishes
Jul '23 — Jun '24
Singapore
COLLIN'S has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 56% last year to an 73% this year.
Satisfaction Score
Aspect Rank
COLLIN'S Drinks
Jul '23 — Jun '24
Singapore
COLLIN'S remains a consumer favourite, maintaining a consistent 81% satisfaction score in Drinks aspect for both this year and last year.
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Aspect Rank
COLLIN'S Place
COLLIN'S continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 73% to 89% this year.
COLLIN'S Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
COLLIN'S Cleanliness and Hygiene
Jul '23 — Jun '24
Singapore
COLLIN'S is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 70%, consistent with last year's score.
Satisfaction Score
Aspect Rank
COLLIN'S Options for different visitors
Jul '23 — Jun '24
Singapore
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COLLIN'S Child-Friendly Conditions
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
COLLIN'S Comfort
Jul '23 — Jun '24
Singapore
COLLIN'S remains a consumer favourite, maintaining a consistent 66% satisfaction score in Comfort aspect for both this year and last year.
Satisfaction Score
Aspect Rank
COLLIN'S Venue Congestion
Jul '23 — Jun '24
Singapore
COLLIN'S has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Venue Congestion rising from 29% to 32% this year.
Satisfaction Score
Aspect Rank
COLLIN'S Pricing
COLLIN'S has shown an increase in Pricing, with a jump from 76% last year to an impressive 89% this year.
COLLIN'S Price
Jul '23 — Jun '24
Singapore
COLLIN'S continues to evolve, with a 11% increase in customer satisfaction of Price, climbing from 78% last year to 89% this year.
Satisfaction Score
Aspect Rank
COLLIN'S Promotions
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
COLLIN'S Service
COLLIN'S is one of the most promising brand to delight customers. Use Realytics to know more
COLLIN'S Billing and Payment
Jul '23 — Jun '24
Singapore
COLLIN'S is still the go-to place for customers, as their Billing and Payment score remains high at 27%, consistent with last year's score.
Satisfaction Score
Aspect Rank
COLLIN'S Dining Options
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
COLLIN'S Waiting Time
Jul '23 — Jun '24
Singapore
COLLIN'S has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 58% last year to an 79% this year.
Satisfaction Score
Aspect Rank
COLLIN'S Order Processing
Jul '23 — Jun '24
Singapore
COLLIN'S continues to improve, with a notable increase in customer satisfaction for their Order Processing aspect, rising from 39% to 66% this year.
Satisfaction Score
Aspect Rank
COLLIN'S Staff
COLLIN'S has demonstrated resilience in the industry, with a 29% increase in customer satisfaction for Staff rising from 58% to 87% this year.
COLLIN'S Staff Competence
Jul '23 — Jun '24
Singapore
COLLIN'S remains a consumer favourite, maintaining a consistent 86% satisfaction score in Staff Competence aspect for both this year and last year.
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COLLIN'S Staff Friendliness
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
COLLIN'S Staff Attentiveness
Jul '23 — Jun '24
Singapore
COLLIN'S is still the go-to place for customers, as their Staff Attentiveness score remains high at 88%, consistent with last year's score.
Satisfaction Score
Aspect Rank
COLLIN'S Staff Members
Jul '23 — Jun '24
Singapore
COLLIN'S has shown an increase in Staff Members, with a jump from 52% last year to an impressive 79% this year.
Satisfaction Score
Aspect Rank
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