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Reporting period: Feb '23Jan '24

COLLIN'S Overview

10-100 Places
Restaurant

Brand Satisfaction

85%
23pp

Country Rank

Singapore
9 of 86

Category Rank

Restaurant
7 of 58

Rating Score

4.2

Sales Power

Sales Index

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COLLIN'S Brand Profile

Feb '23Jan '24

Singapore

COLLIN'S has a much lower satisfaction score for its Location compared to its other aspects. However, COLLIN'S has succeeded in its Place aspect, with a 88% satisfaction score.

Place
88%
23pp
Service
88%
30pp
Pricing
88%
8pp
Staff
86%
34pp
Food and Drinks
81%
20pp
Location
0%
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COLLIN'S Food and Drinks

COLLIN'S has shown an increase in Food and Drinks, with a jump from 61% last year to an impressive 81% this year.

Satisfaction Score

Aspect Rank

2 of 58
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COLLIN'S Food Quality

Feb '23Jan '24

Singapore

COLLIN'S continues to evolve, with a 19% increase in customer satisfaction of Food Quality, climbing from 33% last year to 52% this year.

Satisfaction Score

52%
19pp

Aspect Rank

31 of 58
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COLLIN'S Menu Selection

Feb '23Jan '24

Singapore

COLLIN'S has successfully improved guest experience, as their "Menu Selection" satisfaction score jumped from 69% last year to an 89% this year.

Satisfaction Score

89%
20pp

Aspect Rank

6 of 58
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COLLIN'S Dishes

Feb '23Jan '24

Singapore

COLLIN'S continues to improve, with a notable increase in customer satisfaction for their Dishes aspect, rising from 60% to 72% this year.

Satisfaction Score

72%
12pp

Aspect Rank

30 of 58
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COLLIN'S Drinks

Feb '23Jan '24

Singapore

COLLIN'S remains a consumer favourite, maintaining a consistent 87% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

87%

Aspect Rank

6 of 57
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COLLIN'S Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

45 of 49
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COLLIN'S Location

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COLLIN'S Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 31
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COLLIN'S Conveniently Situated

Feb '23Jan '24

Singapore

COLLIN'S is losing some of its appeal, with a concerning 11% decrease in satisfaction for Conveniently Situated dropping from 100% last year to 89% this year.

Satisfaction Score

89%
11pp

Aspect Rank

23 of 50
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COLLIN'S Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 35
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COLLIN'S Ease to Find

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

17 of 26
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COLLIN'S Place

COLLIN'S has demonstrated resilience in the industry, with a 23% increase in customer satisfaction for Place rising from 65% to 88% this year.

Satisfaction Score

Aspect Rank

4 of 58
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COLLIN'S Cleanliness and Hygiene

Feb '23Jan '24

Singapore

COLLIN'S is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 74%, consistent with last year's score.

Satisfaction Score

74%

Aspect Rank

8 of 58
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COLLIN'S Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 35
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COLLIN'S Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 57
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COLLIN'S Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 53
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COLLIN'S Comfort

Feb '23Jan '24

Singapore

COLLIN'S remains a consumer favourite, maintaining a consistent 75% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

2 of 55
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COLLIN'S Venue Congestion

Feb '23Jan '24

Singapore

COLLIN'S has shown an increase in Venue Congestion, with a jump from 27% last year to an impressive 40% this year.

Satisfaction Score

40%
13pp

Aspect Rank

3 of 58
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COLLIN'S Dining Area

Feb '23Jan '24

Singapore

COLLIN'S is still the go-to place for customers, as their Dining Area score remains high at 58%, consistent with last year's score.

Satisfaction Score

58%

Aspect Rank

7 of 58
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COLLIN'S Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 39
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COLLIN'S Pricing

COLLIN'S continues to evolve, with a 8% increase in customer satisfaction of Pricing, climbing from 80% last year to 88% this year.

COLLIN'S Price

Feb '23Jan '24

Singapore

COLLIN'S has successfully improved guest experience, as their "Price" satisfaction score jumped from 81% last year to an 88% this year.

Satisfaction Score

88%
7pp

Aspect Rank

5 of 58
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COLLIN'S Promotions

Feb '23Jan '24

Singapore

COLLIN'S continues to improve, with a notable increase in customer satisfaction for their Promotions aspect, rising from 79% to 89% this year.

Satisfaction Score

89%
10pp

Aspect Rank

5 of 53
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COLLIN'S Service

COLLIN'S has demonstrated resilience in the industry, with a 30% increase in customer satisfaction for Service rising from 58% to 88% this year.

COLLIN'S Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 55
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COLLIN'S Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

42 of 54
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COLLIN'S Dining Options

Feb '23Jan '24

Singapore

COLLIN'S has shown an increase in Dining Options, with a jump from 75% last year to an impressive 87% this year.

Satisfaction Score

87%
12pp

Aspect Rank

10 of 58
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COLLIN'S Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

41 of 54
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COLLIN'S Waiting Time

Feb '23Jan '24

Singapore

COLLIN'S continues to evolve, with a 26% increase in customer satisfaction of Waiting Time, climbing from 57% last year to 83% this year.

Satisfaction Score

83%
26pp

Aspect Rank

2 of 58
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COLLIN'S Order Processing

Feb '23Jan '24

Singapore

COLLIN'S has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 38% last year to an 69% this year.

Satisfaction Score

69%
31pp

Aspect Rank

5 of 58
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COLLIN'S Staff

COLLIN'S continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 52% to 86% this year.

COLLIN'S Staff Competence

Feb '23Jan '24

Singapore

COLLIN'S remains a consumer favourite, maintaining a consistent 81% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

81%

Aspect Rank

3 of 54
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Satisfaction Score

Aspect Rank

5 of 58
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COLLIN'S Staff Attentiveness

Feb '23Jan '24

Singapore

COLLIN'S is still the go-to place for customers, as their Staff Attentiveness score remains high at 86%, consistent with last year's score.

Satisfaction Score

86%

Aspect Rank

4 of 57
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COLLIN'S Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 52
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COLLIN'S Staff Members

Feb '23Jan '24

Singapore

COLLIN'S has demonstrated resilience in the industry, with a 41% increase in customer satisfaction for Staff Members rising from 39% to 80% this year.

Satisfaction Score

80%
41pp

Aspect Rank

7 of 58
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