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Reporting period: Feb '23Jan '24

CALI, Changi Overview

<10 Places
Bar and Pub

Brand Satisfaction

92%
3pp

Country Rank

Singapore
113 of 711

Category Rank

Bar and Pub
16 of 93

Rating Score

4.6

Sales Power

Sales Index

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CALI, Changi Brand Profile

Feb '23Jan '24

Singapore

CALI, Changi has a much lower satisfaction score for its Pricing compared to its other aspects. However, CALI, Changi has succeeded in its Place aspect, with a 99% satisfaction score.

Place
99%
6pp
Food and Drinks
92%
3pp
Staff
92%
Service
89%
Location
86%
Pricing
82%
11pp
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CALI, Changi Food and Drinks

CALI, Changi is one of the most promising brand to delight customers. Use Realytics to know more

CALI, Changi Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 90
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CALI, Changi Food Quality

Feb '23Jan '24

Singapore

CALI, Changi has shown an increase in Food Quality, with a jump from 70% last year to an impressive 89% this year.

Satisfaction Score

89%
19pp

Aspect Rank

9 of 93
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CALI, Changi Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 93
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Satisfaction Score

Aspect Rank

15 of 93
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CALI, Changi Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 92
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CALI, Changi Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

34 of 65
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CALI, Changi Location

CALI, Changi remains a consumer favourite, maintaining a consistent 86% satisfaction score in Location aspect for both this year and last year.

CALI, Changi Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

32 of 53
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CALI, Changi Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

45 of 74
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CALI, Changi Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

51 of 65
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CALI, Changi Ease to Find

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 31
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CALI, Changi Transport Accessibility

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 18
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CALI, Changi Place

CALI, Changi is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

7 of 93
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CALI, Changi Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 86
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CALI, Changi Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 92
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CALI, Changi Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 66
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CALI, Changi Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 92
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CALI, Changi Venue Congestion

Feb '23Jan '24

Singapore

CALI, Changi is still the go-to place for customers, as their Venue Congestion score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

3 of 92
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CALI, Changi Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 87
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CALI, Changi Pricing

CALI, Changi continues to evolve, with a 11% increase in customer satisfaction of Pricing, climbing from 71% last year to 82% this year.

CALI, Changi Price

Feb '23Jan '24

Singapore

CALI, Changi has successfully improved guest experience, as their "Price" satisfaction score jumped from 72% last year to an 81% this year.

Satisfaction Score

81%
9pp

Aspect Rank

21 of 93
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CALI, Changi Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

46 of 85
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CALI, Changi Service

CALI, Changi remains a consumer favourite, maintaining a consistent 89% satisfaction score in Service aspect for both this year and last year.

CALI, Changi Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 63
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CALI, Changi Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 54
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Satisfaction Score

Aspect Rank

8 of 93
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CALI, Changi Waiting Time

Feb '23Jan '24

Singapore

CALI, Changi is still the go-to place for customers, as their Waiting Time score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

20 of 92
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CALI, Changi Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

56 of 93
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CALI, Changi Staff

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CALI, Changi Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 66
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CALI, Changi Staff Friendliness

Feb '23Jan '24

Singapore

CALI, Changi is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

23 of 93
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Satisfaction Score

Aspect Rank

14 of 91
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CALI, Changi Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 40
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CALI, Changi Staff Members

Feb '23Jan '24

Singapore

CALI, Changi is losing some of its appeal, with a concerning 5% decrease in satisfaction for Staff Members dropping from 76% last year to 71% this year.

Satisfaction Score

71%
5pp

Aspect Rank

40 of 93
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