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Reporting period: Feb '23Jan '24

Bonchon Overview

<10 Places
Restaurant

Brand Satisfaction

81%

Country Rank

Singapore
292 of 433

Category Rank

Restaurant
215 of 316

Rating Score

4.1

Sales Power

Sales Index

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Bonchon Brand Profile

Feb '23Jan '24

Singapore

Bonchon has a much lower satisfaction score for its Location compared to its other aspects. However, Bonchon has succeeded in its Service aspect, with a 87% satisfaction score.

Service
87%
40pp
Staff
85%
38pp
Place
84%
38pp
Food and Drinks
77%
27pp
Pricing
59%
28pp
Location
0%
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Bonchon Food and Drinks

Bonchon has shown an increase in Food and Drinks, with a jump from 50% last year to an impressive 77% this year.

Bonchon Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

189 of 313
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Bonchon Food Quality

Feb '23Jan '24

Singapore

Bonchon continues to evolve, with a 11% increase in customer satisfaction of Food Quality, climbing from 32% last year to 43% this year.

Satisfaction Score

43%
11pp

Aspect Rank

282 of 316
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Bonchon Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

254 of 315
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Bonchon Dishes

Feb '23Jan '24

Singapore

Bonchon has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 50% last year to an 75% this year.

Satisfaction Score

75%
25pp

Aspect Rank

256 of 316
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Bonchon Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

143 of 312
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Bonchon Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

204 of 249
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Bonchon Location

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Bonchon Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 241
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Bonchon Transport Accessibility

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 66
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Bonchon Place

Bonchon continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 46% to 84% this year.

Bonchon Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

259 of 316
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Bonchon Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

209 of 305
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Bonchon Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

250 of 310
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Bonchon Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

156 of 301
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Bonchon Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

231 of 306
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Bonchon Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

254 of 298
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Bonchon Pricing

Bonchon has demonstrated resilience in the industry, with a 28% increase in customer satisfaction for Pricing rising from 31% to 59% this year.

Bonchon Price

Feb '23Jan '24

Singapore

Bonchon has shown an increase in Price, with a jump from 32% last year to an impressive 58% this year.

Satisfaction Score

58%
26pp

Aspect Rank

200 of 316
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Bonchon Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

99 of 260
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Bonchon Service

Bonchon continues to evolve, with a 40% increase in customer satisfaction of Service, climbing from 47% last year to 87% this year.

Bonchon Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

54 of 179
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Bonchon Dining Options

Feb '23Jan '24

Singapore

Bonchon remains a consumer favourite, maintaining a consistent 79% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

79%

Aspect Rank

199 of 316
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Bonchon Waiting Time

Feb '23Jan '24

Singapore

Bonchon is still the go-to place for customers, as their Waiting Time score remains high at 76%, consistent with last year's score.

Satisfaction Score

76%

Aspect Rank

73 of 316
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Bonchon Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

244 of 316
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Bonchon Staff

Bonchon has successfully improved guest experience, as their "Staff" satisfaction score jumped from 47% last year to an 85% this year.

Bonchon Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

226 of 237
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Bonchon Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

103 of 316
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Bonchon Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

212 of 303
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Bonchon Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

126 of 159
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Bonchon Staff Members

Feb '23Jan '24

Singapore

Bonchon remains a consumer favourite, maintaining a consistent 80% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

125 of 316
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