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Reporting period: Aug '23Jul '24

Bacha Coffee Overview

<10 Places
Coffee Shop

Brand Satisfaction

74%
3pp

Country Rank

Singapore
653 of 754

Category Rank

Coffee Shop
7 of 11

Rating Score

3.9

Sales Power

Sales Index

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Bacha Coffee Brand Profile

Aug '23Jul '24

Singapore

Bacha Coffee has a much lower satisfaction score for its Pricing compared to its other aspects. However, Bacha Coffee has succeeded in its Food and Drinks aspect, with a 84% satisfaction score.

Food and Drinks
84%
5pp
Place
65%
4pp
Service
63%
1pp
Staff
60%
7pp
Pricing
35%
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Bacha Coffee Satisfaction Trend

Feb '24Jul '24

Singapore

Bacha Coffee's brand satisfaction remains unchanged compared to the previous month and continues to stand at 79%. Use Realytics to closely monitor satisfaction score changes and assess how well the brand continues to meet customer expectations.

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Bacha Coffee Food and Drinks

Bacha Coffee has shown an increase in Food and Drinks, with a jump from 79% last year to an impressive 84% this year.

Bacha Coffee Portion Size

Aug '23Jul '24

Singapore

Bacha Coffee remains a consumer favourite, maintaining a consistent 60% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

60%

Aspect Rank

8 of 11
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Bacha Coffee Food Quality

Aug '23Jul '24

Singapore

Bacha Coffee continues to evolve, with a 1% increase in customer satisfaction of Food Quality, climbing from 59% last year to 60% this year.

Satisfaction Score

60%
1pp

Aspect Rank

2 of 11
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Bacha Coffee Menu Selection

Aug '23Jul '24

Singapore

Bacha Coffee is losing some of its appeal, with a concerning 6% decrease in satisfaction for Menu Selection dropping from 82% last year to 76% this year.

Satisfaction Score

76%
6pp

Aspect Rank

7 of 11
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Bacha Coffee Dishes

Aug '23Jul '24

Singapore

Bacha Coffee has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 83% last year to an 88% this year.

Satisfaction Score

88%
5pp

Aspect Rank

2 of 11
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Bacha Coffee Drinks

Aug '23Jul '24

Singapore

Bacha Coffee continues to improve, with a notable increase in customer satisfaction for their Drinks aspect, rising from 81% to 86% this year.

Satisfaction Score

86%
5pp

Aspect Rank

5 of 11
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Bacha Coffee Place

Bacha Coffee is struggling to meet customer expectations, with a 4% decrease in satisfaction in Place aspect, falling from 69% last year to 65% this year.

Bacha Coffee Atmosphere and Décor

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 11
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Bacha Coffee Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Bacha Coffee is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 44%, consistent with last year's score.

Satisfaction Score

44%

Aspect Rank

11 of 11
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Bacha Coffee Options for different visitors

Aug '23Jul '24

Singapore

Bacha Coffee remains a consumer favourite, maintaining a consistent 75% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

6 of 9
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Bacha Coffee Child-Friendly Conditions

Aug '23Jul '24

Singapore

Bacha Coffee is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

7 of 8
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Bacha Coffee Comfort

Aug '23Jul '24

Singapore

Bacha Coffee remains a consumer favourite, maintaining a consistent 23% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

23%

Aspect Rank

9 of 11
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Satisfaction Score

Aspect Rank

10 of 11
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Bacha Coffee Dining Area

Aug '23Jul '24

Singapore

Bacha Coffee is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

5 of 8
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Bacha Coffee Work and study friendly

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 4
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Bacha Coffee Pricing

Bacha Coffee remains a consumer favourite, maintaining a consistent 35% satisfaction score in Pricing aspect for both this year and last year.

Bacha Coffee Price

Aug '23Jul '24

Singapore

Bacha Coffee has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Price rising from 30% to 32% this year.

Satisfaction Score

32%
2pp

Aspect Rank

10 of 11
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Bacha Coffee Promotions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 7
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Bacha Coffee Service

Bacha Coffee has shown an increase in Service, with a jump from 62% last year to an impressive 63% this year.

Bacha Coffee Billing and Payment

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 10
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Bacha Coffee Opening Hours

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 9
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Bacha Coffee Dining Options

Aug '23Jul '24

Singapore

Bacha Coffee continues to evolve, with a 10% increase in customer satisfaction of Dining Options, climbing from 73% last year to 83% this year.

Satisfaction Score

83%
10pp

Aspect Rank

6 of 11
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Bacha Coffee Waiting Time

Aug '23Jul '24

Singapore

Bacha Coffee is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 52% last year to 51% this year.

Satisfaction Score

51%
1pp

Aspect Rank

5 of 11
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Bacha Coffee Order Processing

Aug '23Jul '24

Singapore

Bacha Coffee is facing challenges in evolving its Order Processing aspect, with a 13% decrease in customer satisfaction, dropping from 73% last year to 60% this year.

Satisfaction Score

60%
13pp

Aspect Rank

3 of 10
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Bacha Coffee Staff

Bacha Coffee has successfully improved guest experience, as their "Staff" satisfaction score jumped from 53% last year to an 60% this year.

Bacha Coffee Staff Competence

Aug '23Jul '24

Singapore

Bacha Coffee is still the go-to place for customers, as their Staff Competence score remains high at 62%, consistent with last year's score.

Satisfaction Score

62%

Aspect Rank

5 of 5
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Bacha Coffee Staff Friendliness

Aug '23Jul '24

Singapore

Bacha Coffee continues to improve, with a notable increase in customer satisfaction for their Staff Friendliness aspect, rising from 48% to 69% this year.

Satisfaction Score

69%
21pp

Aspect Rank

5 of 11
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Bacha Coffee Staff Attentiveness

Aug '23Jul '24

Singapore

Bacha Coffee remains a consumer favourite, maintaining a consistent 67% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

4 of 7
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Bacha Coffee Staff Members

Aug '23Jul '24

Singapore

Bacha Coffee is facing challenges in maintaining its customer experience, with a noticeable 24% decrease in their Staff Members aspect satisfaction score, dropping from 62% to 38% this year.

Satisfaction Score

38%
24pp

Aspect Rank

8 of 11
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