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Reporting period: Apr '23Mar '24

Bacha Coffee Overview

<10 Places
Coffee Shop

Brand Satisfaction

73%
4pp

Country Rank

Singapore
689 of 806

Category Rank

Coffee Shop
7 of 12

Rating Score

3.8

Sales Power

Sales Index

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Bacha Coffee Brand Profile

Apr '23Mar '24

Singapore

Bacha Coffee has a much lower satisfaction score for its Location compared to its other aspects. However, Bacha Coffee has succeeded in its Food and Drinks aspect, with a 83% satisfaction score.

Food and Drinks
83%
5pp
Place
70%
7pp
Service
61%
1pp
Staff
58%
4pp
Pricing
33%
2pp
Location
0%
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Bacha Coffee Food and Drinks

Bacha Coffee has shown an increase in Food and Drinks, with a jump from 78% last year to an impressive 83% this year.

Bacha Coffee Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 12
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Bacha Coffee Food Quality

Apr '23Mar '24

Singapore

Bacha Coffee continues to evolve, with a 10% increase in customer satisfaction of Food Quality, climbing from 51% last year to 61% this year.

Satisfaction Score

61%
10pp

Aspect Rank

2 of 12
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Bacha Coffee Menu Selection

Apr '23Mar '24

Singapore

Bacha Coffee has successfully improved guest experience, as their "Menu Selection" satisfaction score jumped from 73% last year to an 86% this year.

Satisfaction Score

86%
13pp

Aspect Rank

2 of 12
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Bacha Coffee Dishes

Apr '23Mar '24

Singapore

Bacha Coffee continues to improve, with a notable increase in customer satisfaction for their Dishes aspect, rising from 84% to 85% this year.

Satisfaction Score

85%
1pp

Aspect Rank

3 of 12
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Bacha Coffee Drinks

Apr '23Mar '24

Singapore

Bacha Coffee has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Drinks rising from 79% to 85% this year.

Satisfaction Score

85%
6pp

Aspect Rank

5 of 12
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Bacha Coffee Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 8
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Bacha Coffee Location

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Bacha Coffee Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 10
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Bacha Coffee Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 10
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Bacha Coffee Ease to Find

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 5
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Bacha Coffee Transport Accessibility

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 8
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Bacha Coffee Place

Bacha Coffee has shown an increase in Place, with a jump from 63% last year to an impressive 70% this year.

Satisfaction Score

Aspect Rank

3 of 12
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Bacha Coffee Cleanliness and Hygiene

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 12
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Bacha Coffee Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 11
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Bacha Coffee Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 9
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Bacha Coffee Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 12
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Bacha Coffee Venue Congestion

Apr '23Mar '24

Singapore

Bacha Coffee is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 12
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Bacha Coffee Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 9
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Bacha Coffee Pricing

Bacha Coffee is losing some of its appeal, with a concerning 2% decrease in satisfaction for Pricing dropping from 35% last year to 33% this year.

Bacha Coffee Price

Apr '23Mar '24

Singapore

Bacha Coffee remains a consumer favourite, maintaining a consistent 30% satisfaction score in Price aspect for both this year and last year.

Satisfaction Score

30%

Aspect Rank

10 of 12
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Bacha Coffee Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 8
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Bacha Coffee Service

Bacha Coffee is struggling to meet customer expectations, with a 1% decrease in satisfaction in Service aspect, falling from 62% last year to 61% this year.

Bacha Coffee Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 11
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Bacha Coffee Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 11
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Bacha Coffee Dining Options

Apr '23Mar '24

Singapore

Bacha Coffee continues to evolve, with a 11% increase in customer satisfaction of Dining Options, climbing from 71% last year to 82% this year.

Satisfaction Score

82%
11pp

Aspect Rank

2 of 12
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Bacha Coffee Online Facilities

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 4
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Bacha Coffee Waiting Time

Apr '23Mar '24

Singapore

Bacha Coffee is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 53% last year to 50% this year.

Satisfaction Score

50%
3pp

Aspect Rank

4 of 12
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Bacha Coffee Order Processing

Apr '23Mar '24

Singapore

Bacha Coffee is facing challenges in evolving its Order Processing aspect, with a 13% decrease in customer satisfaction, dropping from 69% last year to 56% this year.

Satisfaction Score

56%
13pp

Aspect Rank

1 of 12
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Bacha Coffee Staff

Bacha Coffee has successfully improved guest experience, as their "Staff" satisfaction score jumped from 54% last year to an 58% this year.

Bacha Coffee Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 6
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Bacha Coffee Staff Friendliness

Apr '23Mar '24

Singapore

Bacha Coffee continues to improve, with a notable increase in customer satisfaction for their Staff Friendliness aspect, rising from 51% to 65% this year.

Satisfaction Score

65%
14pp

Aspect Rank

4 of 12
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Bacha Coffee Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 10
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Bacha Coffee Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 4
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Bacha Coffee Staff Members

Apr '23Mar '24

Singapore

Bacha Coffee is still the go-to place for customers, as their Staff Members score remains high at 42%, consistent with last year's score.

Satisfaction Score

42%

Aspect Rank

1 of 12
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