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Reporting period: Apr '23Mar '24

Arteastiq Jewel Changi Airport Overview

<10 Places
Tea House

Brand Satisfaction

86%
7pp

Country Rank

Singapore
378 of 806

Category Rank

Tea House
1 of 2

Rating Score

4.2

Sales Power

Sales Index

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Arteastiq Jewel Changi Airport Brand Profile

Apr '23Mar '24

Singapore

Arteastiq Jewel Changi Airport has a much lower satisfaction score for its Location compared to its other aspects. However, Arteastiq Jewel Changi Airport has succeeded in its Place aspect, with a 93% satisfaction score.

Place
93%
5pp
Food and Drinks
88%
6pp
Staff
72%
15pp
Service
71%
15pp
Pricing
66%
Location
0%
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Arteastiq Jewel Changi Airport Food and Drinks

Arteastiq Jewel Changi Airport is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 94% last year to 88% this year.

Arteastiq Jewel Changi Airport Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Food Quality

Apr '23Mar '24

Singapore

Arteastiq Jewel Changi Airport is struggling to meet customer expectations, with a 14% decrease in satisfaction in Food Quality aspect, falling from 73% last year to 59% this year.

Satisfaction Score

59%
14pp

Aspect Rank

2 of 2
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Arteastiq Jewel Changi Airport Menu Selection

Apr '23Mar '24

Singapore

Arteastiq Jewel Changi Airport is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 100% last year to 85% this year.

Satisfaction Score

85%
15pp

Aspect Rank

2 of 2
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Arteastiq Jewel Changi Airport Dishes

Apr '23Mar '24

Singapore

Arteastiq Jewel Changi Airport is facing challenges in evolving its Dishes aspect, with a 5% decrease in customer satisfaction, dropping from 91% last year to 86% this year.

Satisfaction Score

86%
5pp

Aspect Rank

2 of 2
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Satisfaction Score

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Arteastiq Jewel Changi Airport Location

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Arteastiq Jewel Changi Airport Parking

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Arteastiq Jewel Changi Airport Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Arteastiq Jewel Changi Airport Place

Arteastiq Jewel Changi Airport is struggling to meet customer expectations. Use Realytics to know why

Arteastiq Jewel Changi Airport Atmosphere and Décor

Apr '23Mar '24

Singapore

Arteastiq Jewel Changi Airport is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Cleanliness and Hygiene

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Arteastiq Jewel Changi Airport Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Comfort

Apr '23Mar '24

Singapore

Arteastiq Jewel Changi Airport has shown an increase in Comfort, with a jump from 60% last year to an impressive 77% this year.

Satisfaction Score

77%
17pp

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Venue Congestion

Apr '23Mar '24

Singapore

Arteastiq Jewel Changi Airport is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Venue Congestion aspect satisfaction score, dropping from 50% to 45% this year.

Satisfaction Score

45%
5pp

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Arteastiq Jewel Changi Airport Pricing

Arteastiq Jewel Changi Airport remains a consumer favourite, maintaining a consistent 66% satisfaction score in Pricing aspect for both this year and last year.

Arteastiq Jewel Changi Airport Price

Apr '23Mar '24

Singapore

Arteastiq Jewel Changi Airport is losing some of its appeal, with a concerning 1% decrease in satisfaction for Price dropping from 67% last year to 66% this year.

Satisfaction Score

66%
1pp

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Arteastiq Jewel Changi Airport Service

Arteastiq Jewel Changi Airport is struggling to meet customer expectations, with a 15% decrease in satisfaction in Service aspect, falling from 86% last year to 71% this year.

Arteastiq Jewel Changi Airport Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Arteastiq Jewel Changi Airport Dining Options

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Waiting Time

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Arteastiq Jewel Changi Airport Order Processing

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Arteastiq Jewel Changi Airport Staff

Arteastiq Jewel Changi Airport is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 87% last year to 72% this year.

Arteastiq Jewel Changi Airport Staff Friendliness

Apr '23Mar '24

Singapore

Arteastiq Jewel Changi Airport is facing challenges in evolving its Staff Friendliness aspect, with a 14% decrease in customer satisfaction, dropping from 94% last year to 80% this year.

Satisfaction Score

80%
14pp

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Arteastiq Jewel Changi Airport Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Arteastiq Jewel Changi Airport Staff Members

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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