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Reporting period: Aug '23Jul '24

Arteastiq Jewel Changi Airport Overview

<10 Places
Tea House

Brand Satisfaction

87%
5pp

Country Rank

Singapore
353 of 754

Category Rank

Tea House
1 of 3

Rating Score

4.3

Sales Power

Sales Index

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Arteastiq Jewel Changi Airport Brand Profile

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport has a much lower satisfaction score for its Staff compared to its other aspects. However, Arteastiq Jewel Changi Airport has succeeded in its Place aspect, with a 93% satisfaction score.

Place
93%
4pp
Food and Drinks
89%
4pp
Pricing
79%
12pp
Service
75%
8pp
Staff
74%
15pp
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Arteastiq Jewel Changi Airport Satisfaction Trend

Feb '24Jul '24

Singapore

Arteastiq Jewel Changi Airport's brand satisfaction has increased compared to previous month and now stands at 89%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Arteastiq Jewel Changi Airport Food and Drinks

Arteastiq Jewel Changi Airport is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 93% last year to 89% this year.

Arteastiq Jewel Changi Airport Portion Size

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport has shown an increase in Portion Size, with a jump from 64% last year to an impressive 77% this year.

Satisfaction Score

77%
13pp

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Food Quality

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is struggling to meet customer expectations, with a 13% decrease in satisfaction in Food Quality aspect, falling from 73% last year to 60% this year.

Satisfaction Score

60%
13pp

Aspect Rank

2 of 3
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Arteastiq Jewel Changi Airport Menu Selection

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Dishes

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 89% last year to 85% this year.

Satisfaction Score

85%
4pp

Aspect Rank

3 of 3
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Arteastiq Jewel Changi Airport Drinks

Aug '23Jul '24

Singapore

Use Realytics to know more about Arteastiq Jewel Changi Airportlink

Satisfaction Score

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Place

Arteastiq Jewel Changi Airport is struggling to meet customer expectations. Use Realytics to know why

Arteastiq Jewel Changi Airport Atmosphere and Décor

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 46% decrease in customer satisfaction, dropping from 86% last year to 40% this year.

Satisfaction Score

40%
46pp

Aspect Rank

3 of 3
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Arteastiq Jewel Changi Airport Options for different visitors

Aug '23Jul '24

Singapore

Use Realytics to know more about Arteastiq Jewel Changi Airportlink

Satisfaction Score

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Child-Friendly Conditions

Aug '23Jul '24

Singapore

Use Realytics to know more about Arteastiq Jewel Changi Airportlink

Satisfaction Score

Aspect Rank

1 of 2
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Arteastiq Jewel Changi Airport Comfort

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport continues to evolve, with a 18% increase in customer satisfaction of Comfort, climbing from 62% last year to 80% this year.

Satisfaction Score

80%
18pp

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Venue Congestion

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Venue Congestion aspect satisfaction score, dropping from 50% to 40% this year.

Satisfaction Score

40%
10pp

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Dining Area

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is losing some of its appeal, with a concerning 39% decrease in satisfaction for Dining Area dropping from 89% last year to 50% this year.

Satisfaction Score

50%
39pp

Aspect Rank

2 of 3
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Arteastiq Jewel Changi Airport Pricing

Arteastiq Jewel Changi Airport has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 67% last year to an 79% this year.

Arteastiq Jewel Changi Airport Price

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 66% to 81% this year.

Satisfaction Score

81%
15pp

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Promotions

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport remains a consumer favourite, maintaining a consistent 50% satisfaction score in Promotions aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

2 of 3
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Arteastiq Jewel Changi Airport Service

Arteastiq Jewel Changi Airport is struggling to meet customer expectations, with a 8% decrease in satisfaction in Service aspect, falling from 83% last year to 75% this year.

Arteastiq Jewel Changi Airport Billing and Payment

Aug '23Jul '24

Singapore

Use Realytics to know more about Arteastiq Jewel Changi Airportlink

Satisfaction Score

Aspect Rank

2 of 3
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Arteastiq Jewel Changi Airport Dining Options

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Waiting Time

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 59% last year to 50% this year.

Satisfaction Score

50%
9pp

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Order Processing

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is still the go-to place for customers, as their Order Processing score remains high at 30%, consistent with last year's score.

Satisfaction Score

30%

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Staff

Arteastiq Jewel Changi Airport is facing challenges in evolving its Staff aspect, with a 15% decrease in customer satisfaction, dropping from 89% last year to 74% this year.

Arteastiq Jewel Changi Airport Staff Competence

Aug '23Jul '24

Singapore

Use Realytics to know more about Arteastiq Jewel Changi Airportlink

Satisfaction Score

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Staff Friendliness

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is facing challenges in maintaining its customer experience, with a noticeable 12% decrease in their Staff Friendliness aspect satisfaction score, dropping from 94% to 82% this year.

Satisfaction Score

82%
12pp

Aspect Rank

1 of 3
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Arteastiq Jewel Changi Airport Staff Attentiveness

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

2 of 3
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Arteastiq Jewel Changi Airport Staff Members

Aug '23Jul '24

Singapore

Arteastiq Jewel Changi Airport is losing some of its appeal, with a concerning 3% decrease in satisfaction for Staff Members dropping from 83% last year to 80% this year.

Satisfaction Score

80%
3pp

Aspect Rank

1 of 3
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