Ah Lock & Co Brand Profile
Aug '23 — Jul '24
Singapore
Ah Lock & Co has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, Ah Lock & Co has succeeded in its Staff aspect, with a 92% satisfaction score.
Ah Lock & Co Satisfaction Trend
Feb '24 — Jul '24
Singapore
Ah Lock & Co's brand satisfaction has decreased compared to previous month and now stands at 92%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Ah Lock & Co Food and Drinks
Ah Lock & Co is losing some of its appeal, with a concerning 11% decrease in satisfaction for Food and Drinks dropping from 96% last year to 85% this year.
Ah Lock & Co Portion Size
Aug '23 — Jul '24
Singapore
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Ah Lock & Co Food Quality
Aug '23 — Jul '24
Singapore
Ah Lock & Co is struggling to meet customer expectations, with a 53% decrease in satisfaction in Food Quality aspect, falling from 82% last year to 29% this year.
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Ah Lock & Co Menu Selection
Aug '23 — Jul '24
Singapore
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Ah Lock & Co Dishes
Aug '23 — Jul '24
Singapore
Ah Lock & Co is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 94% last year to 83% this year.
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Ah Lock & Co Service
Ah Lock & Co is facing challenges in evolving its Service aspect, with a 7% decrease in customer satisfaction, dropping from 93% last year to 86% this year.
Ah Lock & Co Billing and Payment
Aug '23 — Jul '24
Singapore
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Ah Lock & Co Dining Options
Aug '23 — Jul '24
Singapore
Ah Lock & Co is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Dining Options aspect satisfaction score, dropping from 94% to 87% this year.
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Ah Lock & Co Waiting Time
Aug '23 — Jul '24
Singapore
Ah Lock & Co is losing some of its appeal, with a concerning 21% decrease in satisfaction for Waiting Time dropping from 80% last year to 59% this year.
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Ah Lock & Co Order Processing
Aug '23 — Jul '24
Singapore
Ah Lock & Co remains a consumer favourite, maintaining a consistent 40% satisfaction score in Order Processing aspect for both this year and last year.
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Ah Lock & Co Staff
Ah Lock & Co is struggling to meet customer expectations. Use Realytics to know why
Ah Lock & Co Staff Competence
Aug '23 — Jul '24
Singapore
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Ah Lock & Co Staff Friendliness
Aug '23 — Jul '24
Singapore
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Ah Lock & Co Staff Avaliability
Aug '23 — Jul '24
Singapore
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Ah Lock & Co Staff Members
Aug '23 — Jul '24
Singapore
Ah Lock & Co is still the go-to place for customers, as their Staff Members score remains high at 33%, consistent with last year's score.
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