Second Cup Café Brand Profile
Jul '23 — Jun '24
Pakistan
Second Cup Café has a much lower satisfaction score for its Pricing compared to its other aspects. However, Second Cup Café has succeeded in its Place aspect, with a 75% satisfaction score.
Second Cup Café Satisfaction Trend
Jan '24 — Jun '24
Pakistan
Second Cup Café's brand satisfaction has decreased compared to previous month and now stands at 58%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Second Cup Café Food and Drinks
Second Cup Café is losing some of its appeal, with a concerning 10% decrease in satisfaction for Food and Drinks dropping from 81% last year to 71% this year.
Second Cup Café Food Quality
Jul '23 — Jun '24
Pakistan
Second Cup Café is struggling to meet customer expectations, with a 3% decrease in satisfaction in Food Quality aspect, falling from 36% last year to 33% this year.
Satisfaction Score
Aspect Rank
Second Cup Café Dishes
Jul '23 — Jun '24
Pakistan
Second Cup Café is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 84% last year to 66% this year.
Satisfaction Score
Aspect Rank
Second Cup Café Drinks
Jul '23 — Jun '24
Pakistan
Second Cup Café is facing challenges in evolving its Drinks aspect, with a 9% decrease in customer satisfaction, dropping from 86% last year to 77% this year.
Satisfaction Score
Aspect Rank
Second Cup Café Place
Second Cup Café is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Place aspect satisfaction score, dropping from 84% to 75% this year.
Second Cup Café Atmosphere and Décor
Jul '23 — Jun '24
Pakistan
Satisfaction Score
Aspect Rank
Second Cup Café Cleanliness and Hygiene
Jul '23 — Jun '24
Pakistan
Second Cup Café remains a consumer favourite, maintaining a consistent 34% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Second Cup Café Pricing
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Second Cup Café Price
Jul '23 — Jun '24
Pakistan
Satisfaction Score
Aspect Rank
Second Cup Café Service
Second Cup Café is losing some of its appeal, with a concerning 16% decrease in satisfaction for Service dropping from 73% last year to 57% this year.
Second Cup Café Dining Options
Jul '23 — Jun '24
Pakistan
Second Cup Café is still the go-to place for customers, as their Dining Options score remains high at 76%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Second Cup Café Staff
Second Cup Café is struggling to meet customer expectations, with a 17% decrease in satisfaction in Staff aspect, falling from 76% last year to 59% this year.
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