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Reporting period: Jun '23May '24

Nando’s Overview

<10 Places
Restaurant

Brand Satisfaction

81%
11pp

Country Rank

Pakistan
103 of 198

Category Rank

Restaurant
76 of 147

Rating Score

4.1

Sales Power

Sales Index

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Nando’s Brand Profile

Jun '23May '24

Pakistan

Nando’s has a much lower satisfaction score for its Pricing compared to its other aspects. However, Nando’s has succeeded in its Staff aspect, with a 88% satisfaction score.

Staff
88%
11pp
Service
85%
22pp
Food and Drinks
83%
7pp
Place
74%
11pp
Pricing
35%
3pp
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Nando’s Satisfaction Trend

Dec '23May '24

Pakistan

Nando’s's brand satisfaction has increased compared to previous month and now stands at 86%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Nando’s Food and Drinks

Nando’s has shown an increase in Food and Drinks, with a jump from 76% last year to an impressive 83% this year.

Nando’s Food Quality

Jun '23May '24

Pakistan

Nando’s continues to evolve, with a 2% increase in customer satisfaction of Food Quality, climbing from 57% last year to 59% this year.

Satisfaction Score

59%
2pp

Aspect Rank

76 of 146
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Nando’s Dishes

Jun '23May '24

Pakistan

Nando’s has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 76% last year to an 77% this year.

Satisfaction Score

77%
1pp

Aspect Rank

86 of 146
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Nando’s Place

Nando’s continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 63% to 74% this year.

Satisfaction Score

Aspect Rank

113 of 146
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Nando’s Pricing

Nando’s has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Pricing rising from 32% to 35% this year.

Nando’s Price

Jun '23May '24

Pakistan

Nando’s has shown an increase in Price, with a jump from 31% last year to an impressive 34% this year.

Satisfaction Score

34%
3pp

Aspect Rank

88 of 145
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Nando’s Service

Nando’s continues to evolve, with a 22% increase in customer satisfaction of Service, climbing from 63% last year to 85% this year.

Nando’s Dining Options

Jun '23May '24

Pakistan

Use Realytics to know more about Nando’slink

Satisfaction Score

Aspect Rank

67 of 146
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Nando’s Waiting Time

Jun '23May '24

Pakistan

Nando’s has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 53% last year to an 63% this year.

Satisfaction Score

63%
10pp

Aspect Rank

31 of 143
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Nando’s Staff

Nando’s continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 77% to 88% this year.

Nando’s Staff Friendliness

Jun '23May '24

Pakistan

Nando’s is losing some of its appeal, with a concerning 3% decrease in satisfaction for Staff Friendliness dropping from 93% last year to 90% this year.

Satisfaction Score

90%
3pp

Aspect Rank

52 of 146
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Nando’s Staff Members

Jun '23May '24

Pakistan

Nando’s has demonstrated resilience in the industry, with a 14% increase in customer satisfaction for Staff Members rising from 64% to 78% this year.

Satisfaction Score

78%
14pp

Aspect Rank

29 of 144
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