KFC Overview

KFC continues to evolve, with a 17% increase in customer satisfaction of Food Quality, climbing from 48% last year to 65% this year.

KFC has successfully improved guest experience, as their "Menu Selection" satisfaction score jumped from 59% last year to an 89% this year.

KFC has demonstrated resilience in the industry, with a 13% increase in customer satisfaction for Drinks rising from 51% to 64% this year.

KFC is losing some of its appeal, with a concerning 1% decrease in satisfaction for Parking dropping from 43% last year to 42% this year.

KFC is struggling to meet customer expectations, with a 7% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 70% last year to 63% this year.

KFC is facing challenges in evolving its Child-Friendly Conditions aspect, with a 2% decrease in customer satisfaction, dropping from 78% last year to 76% this year.

KFC has successfully improved guest experience, as their "Comfort" satisfaction score jumped from 54% last year to an 65% this year.

KFC is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Dining Area aspect satisfaction score, dropping from 44% to 41% this year.

KFC continues to evolve, with a 13% increase in customer satisfaction of Dining Options, climbing from 72% last year to 85% this year.

KFC has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 33% last year to an 51% this year.

KFC has shown an increase in Staff Competence, with a jump from 44% last year to an impressive 56% this year.

KFC continues to evolve, with a 12% increase in customer satisfaction of Staff Friendliness, climbing from 67% last year to 79% this year.