KFC Overview

KFC remains a consumer favourite, maintaining a consistent 69% satisfaction score in Portion Size aspect for both this year and last year.

KFC continues to evolve, with a 19% increase in customer satisfaction of Food Quality, climbing from 48% last year to 67% this year.

KFC has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 73% last year to an 81% this year.

KFC continues to improve, with a notable increase in customer satisfaction for their Drinks aspect, rising from 42% to 74% this year.

KFC has shown an increase in Parking, with a jump from 45% last year to an impressive 46% this year.

KFC is still the go-to place for customers, as their Ease to Find score remains high at 50%, consistent with last year's score.

KFC remains a consumer favourite, maintaining a consistent 68% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

KFC is losing some of its appeal, with a concerning 1% decrease in satisfaction for Options for different visitors dropping from 90% last year to 89% this year.

KFC is struggling to meet customer expectations, with a 6% decrease in satisfaction in Child-Friendly Conditions aspect, falling from 79% last year to 73% this year.

KFC has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Dining Area rising from 42% to 46% this year.

KFC continues to evolve, with a 8% increase in customer satisfaction of Price, climbing from 64% last year to 72% this year.

KFC remains a consumer favourite, maintaining a consistent 25% satisfaction score in Online Facilities aspect for both this year and last year.

KFC has demonstrated resilience in the industry, with a 22% increase in customer satisfaction for Waiting Time rising from 34% to 56% this year.

KFC has successfully improved guest experience, as their "Staff Competence" satisfaction score jumped from 46% last year to an 58% this year.

KFC continues to improve, with a notable increase in customer satisfaction for their Staff Friendliness aspect, rising from 66% to 83% this year.

KFC remains a consumer favourite, maintaining a consistent 45% satisfaction score in Staff Members aspect for both this year and last year.