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Reporting period: Jul '23Jun '24

Espresso Shahbaz DHA Overview

<10 Places
Cafe

Brand Satisfaction

89%
5pp

Country Rank

Pakistan
56 of 192

Category Rank

Cafe
2 of 17

Rating Score

4.6

Sales Power

Sales Index

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Espresso Shahbaz DHA Brand Profile

Jul '23Jun '24

Pakistan

Espresso Shahbaz DHA has a much lower satisfaction score for its Pricing compared to its other aspects. However, Espresso Shahbaz DHA has succeeded in its Service aspect, with a 91% satisfaction score.

Service
91%
6pp
Staff
90%
8pp
Place
89%
1pp
Food and Drinks
89%
4pp
Pricing
50%
2pp
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Espresso Shahbaz DHA Satisfaction Trend

Jan '24Jun '24

Pakistan

Espresso Shahbaz DHA's brand satisfaction has increased compared to previous month and now stands at 81%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Espresso Shahbaz DHA Food and Drinks

Espresso Shahbaz DHA is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 93% last year to 89% this year.

Espresso Shahbaz DHA Food Quality

Jul '23Jun '24

Pakistan

Espresso Shahbaz DHA has shown an increase in Food Quality, with a jump from 68% last year to an impressive 71% this year.

Satisfaction Score

71%
3pp

Aspect Rank

2 of 17
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Espresso Shahbaz DHA Dishes

Jul '23Jun '24

Pakistan

Espresso Shahbaz DHA is struggling to meet customer expectations, with a 5% decrease in satisfaction in Dishes aspect, falling from 89% last year to 84% this year.

Satisfaction Score

84%
5pp

Aspect Rank

3 of 17
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Espresso Shahbaz DHA Drinks

Jul '23Jun '24

Pakistan

Espresso Shahbaz DHA is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 93% last year to 88% this year.

Satisfaction Score

88%
5pp

Aspect Rank

3 of 17
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Espresso Shahbaz DHA Place

Espresso Shahbaz DHA is facing challenges in evolving its Place aspect, with a 1% decrease in customer satisfaction, dropping from 90% last year to 89% this year.

Espresso Shahbaz DHA Atmosphere and Décor

Jul '23Jun '24

Pakistan

Use Realytics to know more about Espresso Shahbaz DHAlink

Satisfaction Score

Aspect Rank

4 of 17
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Espresso Shahbaz DHA Pricing

Espresso Shahbaz DHA continues to evolve, with a 2% increase in customer satisfaction of Pricing, climbing from 48% last year to 50% this year.

Espresso Shahbaz DHA Price

Jul '23Jun '24

Pakistan

Espresso Shahbaz DHA has successfully improved guest experience, as their "Price" satisfaction score jumped from 38% last year to an 42% this year.

Satisfaction Score

42%
4pp

Aspect Rank

5 of 17
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Espresso Shahbaz DHA Service

Espresso Shahbaz DHA is struggling to meet customer expectations. Use Realytics to know why

Espresso Shahbaz DHA Dining Options

Jul '23Jun '24

Pakistan

Espresso Shahbaz DHA is facing challenges in maintaining its customer experience, with a noticeable 12% decrease in their Dining Options aspect satisfaction score, dropping from 98% to 86% this year.

Satisfaction Score

86%
12pp

Aspect Rank

9 of 17
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Espresso Shahbaz DHA Waiting Time

Jul '23Jun '24

Pakistan

Espresso Shahbaz DHA is losing some of its appeal, with a concerning 26% decrease in satisfaction for Waiting Time dropping from 80% last year to 54% this year.

Satisfaction Score

54%
26pp

Aspect Rank

2 of 17
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Espresso Shahbaz DHA Staff

Espresso Shahbaz DHA is struggling to meet customer expectations. Use Realytics to know why

Espresso Shahbaz DHA Staff Friendliness

Jul '23Jun '24

Pakistan

Espresso Shahbaz DHA is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

3 of 17
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Espresso Shahbaz DHA Staff Members

Jul '23Jun '24

Pakistan

Espresso Shahbaz DHA is struggling to meet customer expectations, with a 10% decrease in satisfaction in Staff Members aspect, falling from 96% last year to 86% this year.

Satisfaction Score

86%
10pp

Aspect Rank

2 of 17
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