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Reporting period: Aug '23Jul '24

Espresso Shahbaz DHA Overview

<10 Places
Cafe

Brand Satisfaction

90%
4pp

Country Rank

Pakistan
62 of 191

Category Rank

Cafe
2 of 15

Rating Score

4.6

Sales Power

Sales Index

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Espresso Shahbaz DHA Brand Profile

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA has a much lower satisfaction score for its Pricing compared to its other aspects. However, Espresso Shahbaz DHA has succeeded in its Staff aspect, with a 93% satisfaction score.

Staff
93%
5pp
Service
90%
6pp
Food and Drinks
90%
3pp
Place
88%
1pp
Pricing
52%
10pp
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Espresso Shahbaz DHA Satisfaction Trend

Feb '24Jul '24

Pakistan

Espresso Shahbaz DHA's brand satisfaction has increased compared to previous month and now stands at 86%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Espresso Shahbaz DHA Food and Drinks

Espresso Shahbaz DHA is struggling to meet customer expectations. Use Realytics to know why

Espresso Shahbaz DHA Portion Size

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA remains a consumer favourite, maintaining a consistent 25% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

25%

Aspect Rank

12 of 15
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Espresso Shahbaz DHA Food Quality

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA has shown an increase in Food Quality, with a jump from 70% last year to an impressive 71% this year.

Satisfaction Score

71%
1pp

Aspect Rank

1 of 15
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Satisfaction Score

Aspect Rank

4 of 14
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Espresso Shahbaz DHA Dishes

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is losing some of its appeal, with a concerning 6% decrease in satisfaction for Dishes dropping from 90% last year to 84% this year.

Satisfaction Score

84%
6pp

Aspect Rank

2 of 15
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Espresso Shahbaz DHA Drinks

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is struggling to meet customer expectations, with a 3% decrease in satisfaction in Drinks aspect, falling from 93% last year to 90% this year.

Satisfaction Score

90%
3pp

Aspect Rank

4 of 15
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Espresso Shahbaz DHA Place

Espresso Shahbaz DHA is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 89% last year to 88% this year.

Satisfaction Score

Aspect Rank

3 of 15
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Espresso Shahbaz DHA Cleanliness and Hygiene

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

5 of 15
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Espresso Shahbaz DHA Options for different visitors

Aug '23Jul '24

Pakistan

Use Realytics to know more about Espresso Shahbaz DHAlink

Satisfaction Score

Aspect Rank

4 of 14
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Espresso Shahbaz DHA Comfort

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA remains a consumer favourite, maintaining a consistent 56% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

56%

Aspect Rank

4 of 14
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Espresso Shahbaz DHA Venue Congestion

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is still the go-to place for customers, as their Venue Congestion score remains high at 42%, consistent with last year's score.

Satisfaction Score

42%

Aspect Rank

2 of 12
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Espresso Shahbaz DHA Dining Area

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA remains a consumer favourite, maintaining a consistent 40% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

9 of 15
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Espresso Shahbaz DHA Work and study friendly

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is still the go-to place for customers, as their Work and study friendly score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

5 of 7
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Espresso Shahbaz DHA Pricing

Espresso Shahbaz DHA continues to evolve, with a 10% increase in customer satisfaction of Pricing, climbing from 42% last year to 52% this year.

Espresso Shahbaz DHA Price

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA has successfully improved guest experience, as their "Price" satisfaction score jumped from 33% last year to an 45% this year.

Satisfaction Score

45%
12pp

Aspect Rank

3 of 15
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Espresso Shahbaz DHA Promotions

Aug '23Jul '24

Pakistan

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Satisfaction Score

Aspect Rank

2 of 12
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Espresso Shahbaz DHA Service

Espresso Shahbaz DHA is struggling to meet customer expectations. Use Realytics to know why

Espresso Shahbaz DHA Billing and Payment

Aug '23Jul '24

Pakistan

Use Realytics to know more about Espresso Shahbaz DHAlink

Satisfaction Score

Aspect Rank

2 of 13
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Espresso Shahbaz DHA Dining Options

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is facing challenges in evolving its Dining Options aspect, with a 10% decrease in customer satisfaction, dropping from 97% last year to 87% this year.

Satisfaction Score

87%
10pp

Aspect Rank

14 of 15
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Espresso Shahbaz DHA Waiting Time

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is facing challenges in maintaining its customer experience, with a noticeable 25% decrease in their Waiting Time aspect satisfaction score, dropping from 75% to 50% this year.

Satisfaction Score

50%
25pp

Aspect Rank

7 of 15
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Espresso Shahbaz DHA Order Processing

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA remains a consumer favourite, maintaining a consistent 63% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

63%

Aspect Rank

3 of 15
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Espresso Shahbaz DHA Staff

Espresso Shahbaz DHA is struggling to meet customer expectations. Use Realytics to know why

Satisfaction Score

Aspect Rank

5 of 14
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Espresso Shahbaz DHA Staff Friendliness

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

5 of 15
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Espresso Shahbaz DHA Staff Attentiveness

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is losing some of its appeal, with a concerning 14% decrease in satisfaction for Staff Attentiveness dropping from 100% last year to 86% this year.

Satisfaction Score

86%
14pp

Aspect Rank

6 of 15
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Espresso Shahbaz DHA Staff Members

Aug '23Jul '24

Pakistan

Espresso Shahbaz DHA is struggling to meet customer expectations, with a 9% decrease in satisfaction in Staff Members aspect, falling from 97% last year to 88% this year.

Satisfaction Score

88%
9pp

Aspect Rank

4 of 15
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