The Coffee Bean & Tea Leaf Overview

The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 20% satisfaction score in Food Quality aspect for both this year and last year.

The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 86% last year to 77% this year.

The Coffee Bean & Tea Leaf continues to evolve, with a 3% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 76% last year to 79% this year.

The Coffee Bean & Tea Leaf has successfully improved guest experience, as their "Comfort" satisfaction score jumped from 63% last year to an 76% this year.

The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 86% satisfaction score in Dining Area aspect for both this year and last year.

The Coffee Bean & Tea Leaf has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Work and study friendly rising from 53% to 59% this year.

The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Price score remains high at 30%, consistent with last year's score.

The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Billing and Payment score remains high at 60%, consistent with last year's score.

The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 50% satisfaction score in Opening Hours aspect for both this year and last year.

The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Waiting Time score remains high at 48%, consistent with last year's score.

The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 78% satisfaction score in Order Processing aspect for both this year and last year.

The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Staff Competence score remains high at 67%, consistent with last year's score.

The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 13% decrease in satisfaction in Staff Friendliness aspect, falling from 87% last year to 74% this year.

The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 60% satisfaction score in Staff Members aspect for both this year and last year.