The Coffee Bean & Tea Leaf Brand Profile
Jul '23 — Jun '24
Philippines
The Coffee Bean & Tea Leaf has a much lower satisfaction score for its Service compared to its other aspects. However, The Coffee Bean & Tea Leaf has succeeded in its Place aspect, with a 78% satisfaction score.
The Coffee Bean & Tea Leaf Satisfaction Trend
Jan '24 — Jun '24
Philippines
The Coffee Bean & Tea Leaf's brand satisfaction has decreased compared to previous month and now stands at 71%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
The Coffee Bean & Tea Leaf Food and Drinks
The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food and Drinks dropping from 80% last year to 71% this year.
The Coffee Bean & Tea Leaf Dishes
Jul '23 — Jun '24
Philippines
The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 6% decrease in satisfaction in Dishes aspect, falling from 78% last year to 72% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Drinks
Jul '23 — Jun '24
Philippines
The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 85% last year to 76% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Place
The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 78% satisfaction score in Place aspect for both this year and last year.
The Coffee Bean & Tea Leaf Atmosphere and Décor
Jul '23 — Jun '24
Philippines
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Cleanliness and Hygiene
Jul '23 — Jun '24
Philippines
The Coffee Bean & Tea Leaf has shown an increase in Cleanliness and Hygiene, with a jump from 78% last year to an impressive 80% this year.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Work and study friendly
Jul '23 — Jun '24
Philippines
The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Work and study friendly score remains high at 55%, consistent with last year's score.
Satisfaction Score
Aspect Rank
The Coffee Bean & Tea Leaf Service
The Coffee Bean & Tea Leaf is facing challenges in evolving its Service aspect, with a 2% decrease in customer satisfaction, dropping from 64% last year to 62% this year.
The Coffee Bean & Tea Leaf Staff
The Coffee Bean & Tea Leaf is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Staff aspect satisfaction score, dropping from 78% to 73% this year.
The Coffee Bean & Tea Leaf Staff Friendliness
Jul '23 — Jun '24
Philippines
The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 10% decrease in satisfaction for Staff Friendliness dropping from 86% last year to 76% this year.
Satisfaction Score
Aspect Rank
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