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Reporting period: Feb '23Jan '24

The Coffee Bean & Tea Leaf Overview

10-100 Places
Coffee Shop

Brand Satisfaction

74%
1pp

Country Rank

Philippines
3 of 10

Category Rank

Coffee Shop
2 of 2

Rating Score

3.8

Sales Power

Sales Index

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The Coffee Bean & Tea Leaf Brand Profile

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf has a much lower satisfaction score for its Pricing compared to its other aspects. However, The Coffee Bean & Tea Leaf has succeeded in its Place aspect, with a 78% satisfaction score.

Place
78%
3pp
Food and Drinks
77%
4pp
Service
69%
14pp
Staff
65%
8pp
Location
0%
Pricing
0%
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The Coffee Bean & Tea Leaf Food and Drinks

The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 81% last year to 77% this year.

The Coffee Bean & Tea Leaf Portion Size

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

3 of 3
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The Coffee Bean & Tea Leaf Food Quality

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 29% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

29%

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Menu Selection

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Dishes

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 4% decrease in satisfaction in Dishes aspect, falling from 82% last year to 78% this year.

Satisfaction Score

78%
4pp

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Drinks

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 85% last year to 83% this year.

Satisfaction Score

83%
2pp

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Cuisines

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

1 of 1
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The Coffee Bean & Tea Leaf Location

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Satisfaction Score

Aspect Rank

1 of 3
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The Coffee Bean & Tea Leaf Conveniently Situated

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf is facing challenges in evolving its Conveniently Situated aspect, with a 2% decrease in customer satisfaction, dropping from 90% last year to 88% this year.

Satisfaction Score

88%
3pp

Aspect Rank

1 of 3
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The Coffee Bean & Tea Leaf Views and Surroundings

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

3 of 3
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The Coffee Bean & Tea Leaf Ease to Find

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 2
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The Coffee Bean & Tea Leaf Place

The Coffee Bean & Tea Leaf is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Place aspect satisfaction score, dropping from 81% to 78% this year.

The Coffee Bean & Tea Leaf Atmosphere and Décor

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Cleanliness and Hygiene

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Restrooms

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Options for different visitors

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Comfort

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 7% decrease in satisfaction for Comfort dropping from 72% last year to 65% this year.

Satisfaction Score

65%
7pp

Aspect Rank

1 of 3
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The Coffee Bean & Tea Leaf Venue Congestion

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 5% decrease in satisfaction in Venue Congestion aspect, falling from 57% last year to 52% this year.

Satisfaction Score

52%
5pp

Aspect Rank

1 of 3
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The Coffee Bean & Tea Leaf Dining Area

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

1 of 3
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The Coffee Bean & Tea Leaf Work and study friendly

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf has shown an increase in Work and study friendly, with a jump from 46% last year to an impressive 54% this year.

Satisfaction Score

54%
8pp

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Pricing

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The Coffee Bean & Tea Leaf Price

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 59% last year to 45% this year.

Satisfaction Score

45%
14pp

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Promotions

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

1 of 1
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The Coffee Bean & Tea Leaf Service

The Coffee Bean & Tea Leaf continues to evolve, with a 14% increase in customer satisfaction of Service, climbing from 55% last year to 69% this year.

The Coffee Bean & Tea Leaf Billing and Payment

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 2
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The Coffee Bean & Tea Leaf Opening Hours

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

3 of 3
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The Coffee Bean & Tea Leaf Dining Options

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Dining Options score remains high at 86%, consistent with last year's score.

Satisfaction Score

86%

Aspect Rank

1 of 3
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The Coffee Bean & Tea Leaf Waiting Time

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

1 of 3
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The Coffee Bean & Tea Leaf Order Processing

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Staff

The Coffee Bean & Tea Leaf is facing challenges in evolving its Staff aspect, with a 8% decrease in customer satisfaction, dropping from 73% last year to 65% this year.

The Coffee Bean & Tea Leaf Staff Competence

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

1 of 3
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The Coffee Bean & Tea Leaf Staff Friendliness

Feb '23Jan '24

Philippines

The Coffee Bean & Tea Leaf is facing challenges in maintaining its customer experience, with a noticeable 17% decrease in their Staff Friendliness aspect satisfaction score, dropping from 89% to 72% this year.

Satisfaction Score

72%
17pp

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Staff Attentiveness

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 3
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The Coffee Bean & Tea Leaf Staff Avaliability

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 2
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The Coffee Bean & Tea Leaf Staff Members

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

2 of 3
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