The Coffee Bean & Tea Leaf Brand Profile
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf has a much lower satisfaction score for its Pricing compared to its other aspects. However, The Coffee Bean & Tea Leaf has succeeded in its Place aspect, with a 78% satisfaction score.
The Coffee Bean & Tea Leaf Satisfaction Trend
Feb '24 — Jul '24
Philippines
The Coffee Bean & Tea Leaf's brand satisfaction has increased compared to previous month and now stands at 77%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
The Coffee Bean & Tea Leaf Food and Drinks
The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food and Drinks dropping from 81% last year to 72% this year.
The Coffee Bean & Tea Leaf Food Quality
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 20% satisfaction score in Food Quality aspect for both this year and last year.
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Aspect Rank
The Coffee Bean & Tea Leaf Menu Selection
Aug '23 — Jul '24
Philippines
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Aspect Rank
The Coffee Bean & Tea Leaf Dishes
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 5% decrease in satisfaction in Dishes aspect, falling from 77% last year to 72% this year.
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The Coffee Bean & Tea Leaf Drinks
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 86% last year to 77% this year.
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The Coffee Bean & Tea Leaf Place
The Coffee Bean & Tea Leaf has shown an increase in Place, with a jump from 77% last year to an impressive 78% this year.
The Coffee Bean & Tea Leaf Atmosphere and Décor
Aug '23 — Jul '24
Philippines
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The Coffee Bean & Tea Leaf Cleanliness and Hygiene
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf continues to evolve, with a 3% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 76% last year to 79% this year.
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The Coffee Bean & Tea Leaf Restrooms
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Restrooms score remains high at 50%, consistent with last year's score.
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The Coffee Bean & Tea Leaf Options for different visitors
Aug '23 — Jul '24
Philippines
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The Coffee Bean & Tea Leaf Comfort
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf has successfully improved guest experience, as their "Comfort" satisfaction score jumped from 63% last year to an 76% this year.
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Aspect Rank
The Coffee Bean & Tea Leaf Venue Congestion
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf continues to improve, with a notable increase in customer satisfaction for their Venue Congestion aspect, rising from 47% to 52% this year.
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Aspect Rank
The Coffee Bean & Tea Leaf Dining Area
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 86% satisfaction score in Dining Area aspect for both this year and last year.
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Aspect Rank
The Coffee Bean & Tea Leaf Work and study friendly
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Work and study friendly rising from 53% to 59% this year.
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Aspect Rank
The Coffee Bean & Tea Leaf Pricing
The Coffee Bean & Tea Leaf has shown an increase in Pricing, with a jump from 29% last year to an impressive 41% this year.
The Coffee Bean & Tea Leaf Price
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Price score remains high at 30%, consistent with last year's score.
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Aspect Rank
The Coffee Bean & Tea Leaf Promotions
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 86% satisfaction score in Promotions aspect for both this year and last year.
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Aspect Rank
The Coffee Bean & Tea Leaf Service
The Coffee Bean & Tea Leaf is facing challenges in evolving its Service aspect, with a 1% decrease in customer satisfaction, dropping from 64% last year to 63% this year.
The Coffee Bean & Tea Leaf Billing and Payment
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Billing and Payment score remains high at 60%, consistent with last year's score.
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Aspect Rank
The Coffee Bean & Tea Leaf Opening Hours
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 50% satisfaction score in Opening Hours aspect for both this year and last year.
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Aspect Rank
The Coffee Bean & Tea Leaf Dining Options
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Dining Options aspect satisfaction score, dropping from 76% to 71% this year.
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Aspect Rank
The Coffee Bean & Tea Leaf Waiting Time
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Waiting Time score remains high at 48%, consistent with last year's score.
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Aspect Rank
The Coffee Bean & Tea Leaf Order Processing
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 78% satisfaction score in Order Processing aspect for both this year and last year.
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Aspect Rank
The Coffee Bean & Tea Leaf Staff
The Coffee Bean & Tea Leaf is losing some of its appeal, with a concerning 5% decrease in satisfaction for Staff dropping from 78% last year to 73% this year.
The Coffee Bean & Tea Leaf Staff Competence
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf is still the go-to place for customers, as their Staff Competence score remains high at 67%, consistent with last year's score.
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The Coffee Bean & Tea Leaf Staff Friendliness
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf is struggling to meet customer expectations, with a 13% decrease in satisfaction in Staff Friendliness aspect, falling from 87% last year to 74% this year.
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The Coffee Bean & Tea Leaf Staff Attentiveness
Aug '23 — Jul '24
Philippines
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The Coffee Bean & Tea Leaf Staff Avaliability
Aug '23 — Jul '24
Philippines
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The Coffee Bean & Tea Leaf Staff Members
Aug '23 — Jul '24
Philippines
The Coffee Bean & Tea Leaf remains a consumer favourite, maintaining a consistent 60% satisfaction score in Staff Members aspect for both this year and last year.
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Aspect Rank