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Reporting period: Jun '23May '24

Robert Harris Cafe Overview

10-100 Places
Cafe

Brand Satisfaction

82%
2pp

Country Rank

New Zealand
6 of 37

Category Rank

Cafe
3 of 12

Rating Score

3.9

Sales Power

Sales Index

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Robert Harris Cafe Brand Profile

Jun '23May '24

New Zealand

Robert Harris Cafe has a much lower satisfaction score for its Pricing compared to its other aspects. However, Robert Harris Cafe has succeeded in its Staff aspect, with a 89% satisfaction score.

Staff
89%
4pp
Place
83%
4pp
Service
83%
1pp
Food and Drinks
81%
4pp
Pricing
50%
2pp
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Robert Harris Cafe Satisfaction Trend

Dec '23May '24

New Zealand

Robert Harris Cafe's brand satisfaction has increased compared to previous month and now stands at 84%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Robert Harris Cafe Food and Drinks

Robert Harris Cafe is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 85% last year to 81% this year.

Robert Harris Cafe Food Quality

Jun '23May '24

New Zealand

Robert Harris Cafe has shown an increase in Food Quality, with a jump from 42% last year to an impressive 43% this year.

Satisfaction Score

43%
1pp

Aspect Rank

5 of 12
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Robert Harris Cafe Menu Selection

Jun '23May '24

New Zealand

Robert Harris Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 12
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Robert Harris Cafe Dishes

Jun '23May '24

New Zealand

Robert Harris Cafe is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dishes aspect, falling from 75% last year to 74% this year.

Satisfaction Score

74%
1pp

Aspect Rank

4 of 12
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Robert Harris Cafe Drinks

Jun '23May '24

New Zealand

Robert Harris Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 95% last year to 88% this year.

Satisfaction Score

88%
7pp

Aspect Rank

4 of 12
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Robert Harris Cafe Place

Robert Harris Cafe is facing challenges in evolving its Place aspect, with a 4% decrease in customer satisfaction, dropping from 87% last year to 83% this year.

Robert Harris Cafe Atmosphere and Décor

Jun '23May '24

New Zealand

Robert Harris Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

5 of 12
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Robert Harris Cafe Cleanliness and Hygiene

Jun '23May '24

New Zealand

Robert Harris Cafe is facing challenges in maintaining its customer experience, with a noticeable 1% decrease in their Cleanliness and Hygiene aspect satisfaction score, dropping from 83% to 82% this year.

Satisfaction Score

82%
1pp

Aspect Rank

2 of 12
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Robert Harris Cafe Pricing

Robert Harris Cafe is losing some of its appeal, with a concerning 2% decrease in satisfaction for Pricing dropping from 52% last year to 50% this year.

Robert Harris Cafe Price

Jun '23May '24

New Zealand

Robert Harris Cafe is struggling to meet customer expectations, with a 1% decrease in satisfaction in Price aspect, falling from 51% last year to 50% this year.

Satisfaction Score

50%
1pp

Aspect Rank

7 of 12
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Robert Harris Cafe Service

Robert Harris Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 84% last year to 83% this year.

Satisfaction Score

Aspect Rank

5 of 12
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Robert Harris Cafe Waiting Time

Jun '23May '24

New Zealand

Robert Harris Cafe is facing challenges in evolving its Waiting Time aspect, with a 6% decrease in customer satisfaction, dropping from 68% last year to 62% this year.

Satisfaction Score

62%
6pp

Aspect Rank

4 of 12
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Robert Harris Cafe Staff

Robert Harris Cafe continues to evolve, with a 4% increase in customer satisfaction of Staff, climbing from 85% last year to 89% this year.

Satisfaction Score

Aspect Rank

3 of 12
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