Realytics logo

Reporting period: Jun '23May '24

Balclutha Night ‘n Day Overview

10-100 Places
Coffee Shop

Brand Satisfaction

56%
9pp

Country Rank

New Zealand
35 of 37

Category Rank

Coffee Shop
3 of 3

Rating Score

2.7

Sales Power

Sales Index

Realytics logo

Balclutha Night ‘n Day Brand Profile

Jun '23May '24

New Zealand

Balclutha Night ‘n Day has a much lower satisfaction score for its Service compared to its other aspects. However, Balclutha Night ‘n Day has succeeded in its Staff aspect, with a 65% satisfaction score.

Staff
65%
Food and Drinks
54%
14pp
Service
51%
12pp
Realytics logo

Balclutha Night ‘n Day Satisfaction Trend

Dec '23May '24

New Zealand

Balclutha Night ‘n Day's brand satisfaction has decreased compared to previous month and now stands at 44%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

Realytics logo

Balclutha Night ‘n Day Food and Drinks

Balclutha Night ‘n Day is losing some of its appeal, with a concerning 14% decrease in satisfaction for Food and Drinks dropping from 68% last year to 54% this year.

Balclutha Night ‘n Day Dishes

Jun '23May '24

New Zealand

Balclutha Night ‘n Day is struggling to meet customer expectations, with a 13% decrease in satisfaction in Dishes aspect, falling from 65% last year to 52% this year.

Satisfaction Score

52%
13pp

Aspect Rank

3 of 3
Realytics logo

Balclutha Night ‘n Day Drinks

Jun '23May '24

New Zealand

Balclutha Night ‘n Day is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 82% last year to 77% this year.

Satisfaction Score

77%
5pp

Aspect Rank

1 of 3
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Balclutha Night ‘n Day Service

Balclutha Night ‘n Day is facing challenges in evolving its Service aspect, with a 12% decrease in customer satisfaction, dropping from 63% last year to 51% this year.

Balclutha Night ‘n Day Staff

Balclutha Night ‘n Day remains a consumer favourite, maintaining a consistent 65% satisfaction score in Staff aspect for both this year and last year.

Balclutha Night ‘n Day Staff Friendliness

Jun '23May '24

New Zealand

Balclutha Night ‘n Day has shown an increase in Staff Friendliness, with a jump from 58% last year to an impressive 67% this year.

Satisfaction Score

67%
9pp

Aspect Rank

3 of 3
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors