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Reporting period: Aug '23Jul '24

Reval Cafe Overview

10-100 Places
Cafe

Brand Satisfaction

77%
3pp

Country Rank

Estonia
2 of 7

Category Rank

Cafe
1 of 1

Rating Score

3.8

Sales Power

Sales Index

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Reval Cafe Brand Profile

Aug '23Jul '24

Estonia

Reval Cafe has a much lower satisfaction score for its Staff compared to its other aspects. However, Reval Cafe has succeeded in its Place aspect, with a 84% satisfaction score.

Place
84%
6pp
Service
80%
Food and Drinks
75%
4pp
Pricing
69%
2pp
Staff
64%
2pp
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Reval Cafe Satisfaction Trend

Feb '24Jul '24

Estonia

Reval Cafe's brand satisfaction has increased compared to previous month and now stands at 79%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Reval Cafe Food and Drinks

Reval Cafe is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 79% last year to 75% this year.

Reval Cafe Portion Size

Aug '23Jul '24

Estonia

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Satisfaction Score

Aspect Rank

1 of 1
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Reval Cafe Food Quality

Aug '23Jul '24

Estonia

Reval Cafe has shown an increase in Food Quality, with a jump from 33% last year to an impressive 47% this year.

Satisfaction Score

47%
14pp

Aspect Rank

1 of 1
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Reval Cafe Menu Selection

Aug '23Jul '24

Estonia

Reval Cafe remains a consumer favourite, maintaining a consistent 85% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

85%

Aspect Rank

1 of 1
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Reval Cafe Dishes

Aug '23Jul '24

Estonia

Reval Cafe is struggling to meet customer expectations, with a 5% decrease in satisfaction in Dishes aspect, falling from 72% last year to 67% this year.

Satisfaction Score

67%
5pp

Aspect Rank

1 of 1
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Reval Cafe Drinks

Aug '23Jul '24

Estonia

Reval Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 88% last year to 83% this year.

Satisfaction Score

83%
5pp

Aspect Rank

1 of 1
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Reval Cafe Cuisines

Aug '23Jul '24

Estonia

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Satisfaction Score

Aspect Rank

1 of 1
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Reval Cafe Place

Reval Cafe is facing challenges in evolving its Place aspect, with a 6% decrease in customer satisfaction, dropping from 90% last year to 84% this year.

Reval Cafe Atmosphere and Décor

Aug '23Jul '24

Estonia

Reval Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 1
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Reval Cafe Cleanliness and Hygiene

Aug '23Jul '24

Estonia

Reval Cafe is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 27%, consistent with last year's score.

Satisfaction Score

27%

Aspect Rank

1 of 1
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Reval Cafe Restrooms

Aug '23Jul '24

Estonia

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Satisfaction Score

Aspect Rank

1 of 1
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Reval Cafe Options for different visitors

Aug '23Jul '24

Estonia

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Satisfaction Score

Aspect Rank

1 of 1
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Reval Cafe Child-Friendly Conditions

Aug '23Jul '24

Estonia

Reval Cafe remains a consumer favourite, maintaining a consistent 50% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

1 of 1
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Reval Cafe Comfort

Aug '23Jul '24

Estonia

Reval Cafe is still the go-to place for customers, as their Comfort score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

1 of 1
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Reval Cafe Venue Congestion

Aug '23Jul '24

Estonia

Reval Cafe remains a consumer favourite, maintaining a consistent 33% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

1 of 1
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Reval Cafe Dining Area

Aug '23Jul '24

Estonia

Reval Cafe is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Dining Area aspect satisfaction score, dropping from 94% to 87% this year.

Satisfaction Score

87%
7pp

Aspect Rank

1 of 1
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Reval Cafe Work and study friendly

Aug '23Jul '24

Estonia

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Satisfaction Score

Aspect Rank

1 of 1
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Reval Cafe Pricing

Reval Cafe is losing some of its appeal, with a concerning 2% decrease in satisfaction for Pricing dropping from 71% last year to 69% this year.

Reval Cafe Price

Aug '23Jul '24

Estonia

Reval Cafe is struggling to meet customer expectations, with a 3% decrease in satisfaction in Price aspect, falling from 72% last year to 69% this year.

Satisfaction Score

69%
3pp

Aspect Rank

1 of 1
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Reval Cafe Service

Reval Cafe is still the go-to place for customers, as their Service score remains high at 80%, consistent with last year's score.

Reval Cafe Billing and Payment

Aug '23Jul '24

Estonia

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Satisfaction Score

Aspect Rank

1 of 1
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Reval Cafe Opening Hours

Aug '23Jul '24

Estonia

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Satisfaction Score

Aspect Rank

1 of 1
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Satisfaction Score

Aspect Rank

1 of 1
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Reval Cafe Waiting Time

Aug '23Jul '24

Estonia

Reval Cafe continues to evolve, with a 3% increase in customer satisfaction of Waiting Time, climbing from 54% last year to 57% this year.

Satisfaction Score

57%
3pp

Aspect Rank

1 of 1
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Reval Cafe Order Processing

Aug '23Jul '24

Estonia

Reval Cafe remains a consumer favourite, maintaining a consistent 56% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

56%

Aspect Rank

1 of 1
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Reval Cafe Staff

Reval Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 66% last year to 64% this year.

Reval Cafe Staff Competence

Aug '23Jul '24

Estonia

Reval Cafe is still the go-to place for customers, as their Staff Competence score remains high at 43%, consistent with last year's score.

Satisfaction Score

43%

Aspect Rank

1 of 1
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Reval Cafe Staff Friendliness

Aug '23Jul '24

Estonia

Reval Cafe is facing challenges in evolving its Staff Friendliness aspect, with a 12% decrease in customer satisfaction, dropping from 83% last year to 71% this year.

Satisfaction Score

71%
12pp

Aspect Rank

1 of 1
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Reval Cafe Staff Attentiveness

Aug '23Jul '24

Estonia

Reval Cafe remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

1 of 1
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Reval Cafe Staff Members

Aug '23Jul '24

Estonia

Reval Cafe is still the go-to place for customers, as their Staff Members score remains high at 30%, consistent with last year's score.

Satisfaction Score

30%

Aspect Rank

1 of 1
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