Hesburger Brand Profile
Jul '23 — Jun '24
Estonia
Hesburger has a much lower satisfaction score for its Service compared to its other aspects. However, Hesburger has succeeded in its Pricing aspect, with a 76% satisfaction score.
Hesburger Satisfaction Trend
Jan '24 — Jun '24
Estonia
Hesburger's brand satisfaction has increased compared to previous month and now stands at 42%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Hesburger Food and Drinks
Hesburger is losing some of its appeal, with a concerning 12% decrease in satisfaction for Food and Drinks dropping from 63% last year to 51% this year.
Hesburger Food Quality
Jul '23 — Jun '24
Estonia
Satisfaction Score
Aspect Rank
Hesburger Dishes
Jul '23 — Jun '24
Estonia
Hesburger is struggling to meet customer expectations, with a 13% decrease in satisfaction in Dishes aspect, falling from 68% last year to 55% this year.
Satisfaction Score
Aspect Rank
Hesburger Place
Hesburger is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 43% last year to 37% this year.
Hesburger Cleanliness and Hygiene
Jul '23 — Jun '24
Estonia
Hesburger is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 6% decrease in customer satisfaction, dropping from 35% last year to 29% this year.
Satisfaction Score
Aspect Rank
Hesburger Pricing
Hesburger has shown an increase in Pricing, with a jump from 71% last year to an impressive 76% this year.
Hesburger Price
Jul '23 — Jun '24
Estonia
Hesburger continues to evolve, with a 4% increase in customer satisfaction of Price, climbing from 71% last year to 75% this year.
Satisfaction Score
Aspect Rank
Hesburger Service
Hesburger remains a consumer favourite, maintaining a consistent 32% satisfaction score in Service aspect for both this year and last year.
Hesburger Waiting Time
Jul '23 — Jun '24
Estonia
Hesburger is still the go-to place for customers, as their Waiting Time score remains high at 24%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Hesburger Order Processing
Jul '23 — Jun '24
Estonia
Hesburger has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 26% last year to an 30% this year.
Satisfaction Score
Aspect Rank
Hesburger Staff
Hesburger is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Staff aspect satisfaction score, dropping from 44% to 41% this year.
Hesburger Staff Friendliness
Jul '23 — Jun '24
Estonia
Hesburger continues to improve, with a notable increase in customer satisfaction for their Staff Friendliness aspect, rising from 49% to 54% this year.
Satisfaction Score
Aspect Rank
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