Hesburger Brand Profile
Aug '23 — Jul '24
Estonia
Hesburger has a much lower satisfaction score for its Service compared to its other aspects. However, Hesburger has succeeded in its Pricing aspect, with a 78% satisfaction score.
Hesburger Satisfaction Trend
Feb '24 — Jul '24
Estonia
Hesburger's brand satisfaction has increased compared to previous month and now stands at 53%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Hesburger Food and Drinks
Hesburger is losing some of its appeal, with a concerning 12% decrease in satisfaction for Food and Drinks dropping from 63% last year to 51% this year.
Hesburger Portion Size
Aug '23 — Jul '24
Estonia
Hesburger remains a consumer favourite, maintaining a consistent 22% satisfaction score in Portion Size aspect for both this year and last year.
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Hesburger Food Quality
Aug '23 — Jul '24
Estonia
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Hesburger Menu Selection
Aug '23 — Jul '24
Estonia
Hesburger is still the go-to place for customers, as their Menu Selection score remains high at 62%, consistent with last year's score.
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Hesburger Dishes
Aug '23 — Jul '24
Estonia
Hesburger is struggling to meet customer expectations, with a 13% decrease in satisfaction in Dishes aspect, falling from 66% last year to 53% this year.
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Hesburger Drinks
Aug '23 — Jul '24
Estonia
Hesburger remains a consumer favourite, maintaining a consistent 32% satisfaction score in Drinks aspect for both this year and last year.
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Hesburger Place
Hesburger is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 42% last year to 41% this year.
Hesburger Atmosphere and Décor
Aug '23 — Jul '24
Estonia
Hesburger is still the go-to place for customers, as their Atmosphere and Décor score remains high at 76%, consistent with last year's score.
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Hesburger Cleanliness and Hygiene
Aug '23 — Jul '24
Estonia
Hesburger has shown an increase in Cleanliness and Hygiene, with a jump from 34% last year to an impressive 35% this year.
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Hesburger Restrooms
Aug '23 — Jul '24
Estonia
Hesburger remains a consumer favourite, maintaining a consistent 25% satisfaction score in Restrooms aspect for both this year and last year.
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Hesburger Options for different visitors
Aug '23 — Jul '24
Estonia
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Hesburger Child-Friendly Conditions
Aug '23 — Jul '24
Estonia
Hesburger is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 89%, consistent with last year's score.
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Hesburger Comfort
Aug '23 — Jul '24
Estonia
Hesburger remains a consumer favourite, maintaining a consistent 36% satisfaction score in Comfort aspect for both this year and last year.
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Hesburger Dining Area
Aug '23 — Jul '24
Estonia
Hesburger is still the go-to place for customers, as their Dining Area score remains high at 36%, consistent with last year's score.
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Hesburger Pricing
Hesburger continues to evolve, with a 8% increase in customer satisfaction of Pricing, climbing from 70% last year to 78% this year.
Hesburger Price
Aug '23 — Jul '24
Estonia
Hesburger has successfully improved guest experience, as their "Price" satisfaction score jumped from 72% last year to an 78% this year.
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Hesburger Service
Hesburger remains a consumer favourite, maintaining a consistent 34% satisfaction score in Service aspect for both this year and last year.
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Hesburger Opening Hours
Aug '23 — Jul '24
Estonia
Hesburger is still the go-to place for customers, as their Opening Hours score remains high at 50%, consistent with last year's score.
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Hesburger Dining Options
Aug '23 — Jul '24
Estonia
Hesburger remains a consumer favourite, maintaining a consistent 79% satisfaction score in Dining Options aspect for both this year and last year.
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Hesburger Waiting Time
Aug '23 — Jul '24
Estonia
Hesburger is facing challenges in evolving its Waiting Time aspect, with a 1% decrease in customer satisfaction, dropping from 26% last year to 25% this year.
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Hesburger Order Processing
Aug '23 — Jul '24
Estonia
Hesburger continues to improve, with a notable increase in customer satisfaction for their Order Processing aspect, rising from 29% to 34% this year.
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Hesburger Staff
Hesburger is facing challenges in maintaining its customer experience, with a noticeable 1% decrease in their Staff aspect satisfaction score, dropping from 42% to 41% this year.
Hesburger Staff Competence
Aug '23 — Jul '24
Estonia
Hesburger is still the go-to place for customers, as their Staff Competence score remains high at 44%, consistent with last year's score.
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Hesburger Staff Friendliness
Aug '23 — Jul '24
Estonia
Hesburger has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Staff Friendliness rising from 48% to 53% this year.
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Hesburger Staff Members
Aug '23 — Jul '24
Estonia
Hesburger remains a consumer favourite, maintaining a consistent 43% satisfaction score in Staff Members aspect for both this year and last year.
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