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Reporting period: Jun '23May '24

Chopsticks Overview

10-100 Places
Restaurant

Brand Satisfaction

50%
1pp

Country Rank

Estonia
5 of 7

Category Rank

Restaurant
3 of 3

Rating Score

2.5

Sales Power

Sales Index

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Chopsticks Brand Profile

Jun '23May '24

Estonia

Chopsticks has a much lower satisfaction score for its Staff compared to its other aspects. However, Chopsticks has succeeded in its Food and Drinks aspect, with a 60% satisfaction score.

Food and Drinks
60%
6pp
Place
54%
Service
32%
8pp
Staff
25%
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Chopsticks Satisfaction Trend

Dec '23May '24

Estonia

Chopsticks's brand satisfaction has decreased compared to previous month and now stands at 50%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Chopsticks Food and Drinks

Chopsticks has shown an increase in Food and Drinks, with a jump from 54% last year to an impressive 60% this year.

Chopsticks Food Quality

Jun '23May '24

Estonia

Chopsticks remains a consumer favourite, maintaining a consistent 21% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

21%

Aspect Rank

3 of 3
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Chopsticks Dishes

Jun '23May '24

Estonia

Chopsticks is losing some of its appeal, with a concerning 2% decrease in satisfaction for Dishes dropping from 50% last year to 48% this year.

Satisfaction Score

48%
2pp

Aspect Rank

3 of 3
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Chopsticks Place

Chopsticks is still the go-to place for customers, as their Place score remains high at 54%, consistent with last year's score.

Chopsticks Cleanliness and Hygiene

Jun '23May '24

Estonia

Chopsticks continues to evolve, with a 15% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 20% last year to 35% this year.

Satisfaction Score

35%
15pp

Aspect Rank

1 of 3
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Chopsticks Service

Chopsticks is struggling to meet customer expectations, with a 8% decrease in satisfaction in Service aspect, falling from 40% last year to 32% this year.

Chopsticks Staff

Chopsticks remains a consumer favourite, maintaining a consistent 25% satisfaction score in Staff aspect for both this year and last year.

Chopsticks Staff Members

Jun '23May '24

Estonia

Chopsticks is still the go-to place for customers, as their Staff Members score remains high at 20%, consistent with last year's score.

Satisfaction Score

20%

Aspect Rank

2 of 3
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