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Reporting period: Jun '23May '24

Mad & Kaffe Overview

<10 Places
Cafe

Brand Satisfaction

78%
4pp

Country Rank

Denmark
95 of 144

Category Rank

Cafe
16 of 22

Rating Score

4

Sales Power

Sales Index

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Mad & Kaffe Brand Profile

Jun '23May '24

Denmark

Mad & Kaffe has a much lower satisfaction score for its Pricing compared to its other aspects. However, Mad & Kaffe has succeeded in its Food and Drinks aspect, with a 85% satisfaction score.

Food and Drinks
85%
1pp
Staff
76%
7pp
Service
72%
7pp
Place
70%
15pp
Pricing
62%
28pp
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Mad & Kaffe Satisfaction Trend

Dec '23May '24

Denmark

Mad & Kaffe's brand satisfaction has decreased compared to previous month and now stands at 77%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Mad & Kaffe Food and Drinks

Mad & Kaffe is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 86% last year to 85% this year.

Mad & Kaffe Food Quality

Jun '23May '24

Denmark

Mad & Kaffe is struggling to meet customer expectations, with a 8% decrease in satisfaction in Food Quality aspect, falling from 69% last year to 61% this year.

Satisfaction Score

61%
8pp

Aspect Rank

8 of 21
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Mad & Kaffe Dishes

Jun '23May '24

Denmark

Mad & Kaffe has shown an increase in Dishes, with a jump from 81% last year to an impressive 88% this year.

Satisfaction Score

88%
7pp

Aspect Rank

10 of 21
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Mad & Kaffe Drinks

Jun '23May '24

Denmark

Mad & Kaffe is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 85% last year to 84% this year.

Satisfaction Score

84%
1pp

Aspect Rank

6 of 21
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Mad & Kaffe Place

Mad & Kaffe is facing challenges in evolving its Place aspect, with a 15% decrease in customer satisfaction, dropping from 85% last year to 70% this year.

Mad & Kaffe Atmosphere and Décor

Jun '23May '24

Denmark

Mad & Kaffe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

15 of 21
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Mad & Kaffe Pricing

Mad & Kaffe continues to evolve, with a 28% increase in customer satisfaction of Pricing, climbing from 34% last year to 62% this year.

Mad & Kaffe Price

Jun '23May '24

Denmark

Mad & Kaffe has successfully improved guest experience, as their "Price" satisfaction score jumped from 34% last year to an 62% this year.

Satisfaction Score

62%
28pp

Aspect Rank

8 of 21
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Mad & Kaffe Service

Mad & Kaffe is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Service aspect satisfaction score, dropping from 79% to 72% this year.

Mad & Kaffe Dining Options

Jun '23May '24

Denmark

Mad & Kaffe is losing some of its appeal, with a concerning 6% decrease in satisfaction for Dining Options dropping from 95% last year to 89% this year.

Satisfaction Score

89%
6pp

Aspect Rank

11 of 21
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Mad & Kaffe Waiting Time

Jun '23May '24

Denmark

Mad & Kaffe is struggling to meet customer expectations, with a 12% decrease in satisfaction in Waiting Time aspect, falling from 41% last year to 29% this year.

Satisfaction Score

29%
12pp

Aspect Rank

8 of 21
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Mad & Kaffe Staff

Mad & Kaffe is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 83% last year to 76% this year.

Mad & Kaffe Staff Friendliness

Jun '23May '24

Denmark

Mad & Kaffe is facing challenges in evolving its Staff Friendliness aspect, with a 4% decrease in customer satisfaction, dropping from 88% last year to 84% this year.

Satisfaction Score

84%
4pp

Aspect Rank

14 of 21
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