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Reporting period: Jul '23Jun '24

Andersen & Maillard Overview

<10 Places
Coffee Shop

Brand Satisfaction

78%
6pp

Country Rank

Denmark
100 of 150

Category Rank

Coffee Shop
8 of 9

Rating Score

4

Sales Power

Sales Index

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Andersen & Maillard Brand Profile

Jul '23Jun '24

Denmark

Andersen & Maillard has a much lower satisfaction score for its Service compared to its other aspects. However, Andersen & Maillard has succeeded in its Food and Drinks aspect, with a 84% satisfaction score.

Food and Drinks
84%
6pp
Place
70%
13pp
Staff
69%
3pp
Service
62%
3pp
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Andersen & Maillard Satisfaction Trend

Jan '24Jun '24

Denmark

Andersen & Maillard's brand satisfaction has decreased compared to previous month and now stands at 60%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Andersen & Maillard Food and Drinks

Andersen & Maillard is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 90% last year to 84% this year.

Andersen & Maillard Food Quality

Jul '23Jun '24

Denmark

Andersen & Maillard is struggling to meet customer expectations, with a 31% decrease in satisfaction in Food Quality aspect, falling from 81% last year to 50% this year.

Satisfaction Score

50%
31pp

Aspect Rank

5 of 9
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Andersen & Maillard Dishes

Jul '23Jun '24

Denmark

Andersen & Maillard is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 93% last year to 88% this year.

Satisfaction Score

88%
5pp

Aspect Rank

7 of 9
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Andersen & Maillard Drinks

Jul '23Jun '24

Denmark

Andersen & Maillard is facing challenges in evolving its Drinks aspect, with a 3% decrease in customer satisfaction, dropping from 91% last year to 88% this year.

Satisfaction Score

88%
3pp

Aspect Rank

5 of 9
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Andersen & Maillard Place

Andersen & Maillard is facing challenges in maintaining its customer experience, with a noticeable 13% decrease in their Place aspect satisfaction score, dropping from 83% to 70% this year.

Andersen & Maillard Atmosphere and Décor

Jul '23Jun '24

Denmark

Andersen & Maillard is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

7 of 9
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Andersen & Maillard Service

Andersen & Maillard is losing some of its appeal, with a concerning 3% decrease in satisfaction for Service dropping from 65% last year to 62% this year.

Andersen & Maillard Waiting Time

Jul '23Jun '24

Denmark

Andersen & Maillard is struggling to meet customer expectations, with a 13% decrease in satisfaction in Waiting Time aspect, falling from 59% last year to 46% this year.

Satisfaction Score

46%
13pp

Aspect Rank

2 of 8
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Andersen & Maillard Staff

Andersen & Maillard has shown an increase in Staff, with a jump from 66% last year to an impressive 69% this year.

Andersen & Maillard Staff Friendliness

Jul '23Jun '24

Denmark

Andersen & Maillard continues to evolve, with a 20% increase in customer satisfaction of Staff Friendliness, climbing from 56% last year to 76% this year.

Satisfaction Score

76%
20pp

Aspect Rank

8 of 9
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