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Reporting period: Jun '23May '24

Andersen & Maillard Overview

<10 Places
Coffee Shop

Brand Satisfaction

80%
3pp

Country Rank

Denmark
77 of 144

Category Rank

Coffee Shop
4 of 7

Rating Score

4.1

Sales Power

Sales Index

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Andersen & Maillard Brand Profile

Jun '23May '24

Denmark

Andersen & Maillard has a much lower satisfaction score for its Service compared to its other aspects. However, Andersen & Maillard has succeeded in its Food and Drinks aspect, with a 87% satisfaction score.

Food and Drinks
87%
3pp
Staff
75%
8pp
Place
72%
14pp
Service
63%
2pp
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Andersen & Maillard Satisfaction Trend

Dec '23May '24

Denmark

Andersen & Maillard's brand satisfaction has increased compared to previous month and now stands at 89%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Andersen & Maillard Food and Drinks

Andersen & Maillard is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 90% last year to 87% this year.

Andersen & Maillard Food Quality

Jun '23May '24

Denmark

Andersen & Maillard is struggling to meet customer expectations, with a 22% decrease in satisfaction in Food Quality aspect, falling from 79% last year to 57% this year.

Satisfaction Score

57%
22pp

Aspect Rank

4 of 7
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Satisfaction Score

Aspect Rank

4 of 7
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Satisfaction Score

Aspect Rank

1 of 7
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Andersen & Maillard Place

Andersen & Maillard is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 86% last year to 72% this year.

Andersen & Maillard Atmosphere and Décor

Jun '23May '24

Denmark

Use Realytics to know more about Andersen & Maillardlink

Satisfaction Score

Aspect Rank

2 of 7
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Andersen & Maillard Service

Andersen & Maillard is facing challenges in evolving its Service aspect, with a 2% decrease in customer satisfaction, dropping from 65% last year to 63% this year.

Andersen & Maillard Waiting Time

Jun '23May '24

Denmark

Andersen & Maillard remains a consumer favourite, maintaining a consistent 49% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

49%

Aspect Rank

2 of 7
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Andersen & Maillard Staff

Andersen & Maillard has shown an increase in Staff, with a jump from 67% last year to an impressive 75% this year.

Andersen & Maillard Staff Friendliness

Jun '23May '24

Denmark

Andersen & Maillard is still the go-to place for customers, as their Staff Friendliness score remains high at 79%, consistent with last year's score.

Satisfaction Score

79%

Aspect Rank

6 of 7
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