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Reporting period: Jun '23May '24

20 Grams - Specialty Coffee Shop Overview

<10 Places
Cafe

Brand Satisfaction

84%
5pp

Country Rank

Denmark
56 of 144

Category Rank

Cafe
9 of 22

Rating Score

4.3

Sales Power

Sales Index

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20 Grams - Specialty Coffee Shop Brand Profile

Jun '23May '24

Denmark

20 Grams - Specialty Coffee Shop has a much lower satisfaction score for its Pricing compared to its other aspects. However, 20 Grams - Specialty Coffee Shop has succeeded in its Place aspect, with a 93% satisfaction score.

Place
93%
4pp
Staff
85%
4pp
Service
83%
4pp
Food and Drinks
82%
9pp
Pricing
32%
5pp
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20 Grams - Specialty Coffee Shop Satisfaction Trend

Dec '23May '24

Denmark

20 Grams - Specialty Coffee Shop's brand satisfaction has decreased compared to previous month and now stands at 78%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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20 Grams - Specialty Coffee Shop Food and Drinks

20 Grams - Specialty Coffee Shop is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food and Drinks dropping from 91% last year to 82% this year.

20 Grams - Specialty Coffee Shop Food Quality

Jun '23May '24

Denmark

20 Grams - Specialty Coffee Shop is struggling to meet customer expectations, with a 15% decrease in satisfaction in Food Quality aspect, falling from 58% last year to 43% this year.

Satisfaction Score

43%
15pp

Aspect Rank

10 of 21
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20 Grams - Specialty Coffee Shop Dishes

Jun '23May '24

Denmark

20 Grams - Specialty Coffee Shop is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 92% last year to 76% this year.

Satisfaction Score

76%
16pp

Aspect Rank

13 of 21
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20 Grams - Specialty Coffee Shop Drinks

Jun '23May '24

Denmark

20 Grams - Specialty Coffee Shop is facing challenges in evolving its Drinks aspect, with a 6% decrease in customer satisfaction, dropping from 91% last year to 85% this year.

Satisfaction Score

85%
6pp

Aspect Rank

5 of 21
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20 Grams - Specialty Coffee Shop Place

20 Grams - Specialty Coffee Shop is one of the most promising brand to delight customers. Use Realytics to know more

20 Grams - Specialty Coffee Shop Atmosphere and Décor

Jun '23May '24

Denmark

20 Grams - Specialty Coffee Shop is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

13 of 21
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20 Grams - Specialty Coffee Shop Pricing

20 Grams - Specialty Coffee Shop is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Pricing aspect satisfaction score, dropping from 37% to 32% this year.

20 Grams - Specialty Coffee Shop Price

Jun '23May '24

Denmark

20 Grams - Specialty Coffee Shop is losing some of its appeal, with a concerning 2% decrease in satisfaction for Price dropping from 34% last year to 32% this year.

Satisfaction Score

32%
2pp

Aspect Rank

14 of 21
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20 Grams - Specialty Coffee Shop Service

20 Grams - Specialty Coffee Shop is struggling to meet customer expectations, with a 4% decrease in satisfaction in Service aspect, falling from 87% last year to 83% this year.

20 Grams - Specialty Coffee Shop Dining Options

Jun '23May '24

Denmark

20 Grams - Specialty Coffee Shop is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

10 of 21
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20 Grams - Specialty Coffee Shop Staff

20 Grams - Specialty Coffee Shop is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 89% last year to 85% this year.

20 Grams - Specialty Coffee Shop Staff Friendliness

Jun '23May '24

Denmark

20 Grams - Specialty Coffee Shop remains a consumer favourite, maintaining a consistent 89% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

11 of 21
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