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Reporting period: Jul '23Jun '24

20 Grams - Specialty Coffee Shop Overview

<10 Places
Cafe

Brand Satisfaction

85%
1pp

Country Rank

Denmark
55 of 150

Category Rank

Cafe
11 of 24

Rating Score

4.4

Sales Power

Sales Index

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20 Grams - Specialty Coffee Shop Brand Profile

Jul '23Jun '24

Denmark

20 Grams - Specialty Coffee Shop has a much lower satisfaction score for its Pricing compared to its other aspects. However, 20 Grams - Specialty Coffee Shop has succeeded in its Place aspect, with a 93% satisfaction score.

Place
93%
5pp
Staff
87%
2pp
Food and Drinks
85%
1pp
Service
82%
6pp
Pricing
32%
8pp
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20 Grams - Specialty Coffee Shop Satisfaction Trend

Jan '24Jun '24

Denmark

20 Grams - Specialty Coffee Shop's brand satisfaction has increased compared to previous month and now stands at 91%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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20 Grams - Specialty Coffee Shop Food and Drinks

20 Grams - Specialty Coffee Shop is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 86% last year to 85% this year.

20 Grams - Specialty Coffee Shop Food Quality

Jul '23Jun '24

Denmark

20 Grams - Specialty Coffee Shop has shown an increase in Food Quality, with a jump from 50% last year to an impressive 57% this year.

Satisfaction Score

57%
7pp

Aspect Rank

10 of 24
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20 Grams - Specialty Coffee Shop Dishes

Jul '23Jun '24

Denmark

20 Grams - Specialty Coffee Shop is struggling to meet customer expectations, with a 9% decrease in satisfaction in Dishes aspect, falling from 88% last year to 79% this year.

Satisfaction Score

79%
9pp

Aspect Rank

17 of 24
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20 Grams - Specialty Coffee Shop Drinks

Jul '23Jun '24

Denmark

20 Grams - Specialty Coffee Shop continues to evolve, with a 1% increase in customer satisfaction of Drinks, climbing from 87% last year to 88% this year.

Satisfaction Score

88%
1pp

Aspect Rank

6 of 24
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20 Grams - Specialty Coffee Shop Place

20 Grams - Specialty Coffee Shop is one of the most promising brand to delight customers. Use Realytics to know more

20 Grams - Specialty Coffee Shop Atmosphere and Décor

Jul '23Jun '24

Denmark

20 Grams - Specialty Coffee Shop is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

14 of 24
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20 Grams - Specialty Coffee Shop Pricing

20 Grams - Specialty Coffee Shop is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 40% last year to 32% this year.

20 Grams - Specialty Coffee Shop Price

Jul '23Jun '24

Denmark

20 Grams - Specialty Coffee Shop is facing challenges in evolving its Price aspect, with a 5% decrease in customer satisfaction, dropping from 37% last year to 32% this year.

Satisfaction Score

32%
5pp

Aspect Rank

18 of 24
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20 Grams - Specialty Coffee Shop Service

20 Grams - Specialty Coffee Shop is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Service aspect satisfaction score, dropping from 88% to 82% this year.

20 Grams - Specialty Coffee Shop Dining Options

Jul '23Jun '24

Denmark

20 Grams - Specialty Coffee Shop is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

12 of 24
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20 Grams - Specialty Coffee Shop Staff

20 Grams - Specialty Coffee Shop has successfully improved guest experience, as their "Staff" satisfaction score jumped from 85% last year to an 87% this year.

20 Grams - Specialty Coffee Shop Staff Friendliness

Jul '23Jun '24

Denmark

20 Grams - Specialty Coffee Shop continues to improve, with a notable increase in customer satisfaction for their Staff Friendliness aspect, rising from 86% to 90% this year.

Satisfaction Score

90%
4pp

Aspect Rank

14 of 24
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