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Reporting period: Apr '23Mar '24

Vapiano Overview

<10 Places
Restaurant

Brand Satisfaction

75%
4pp

Country Rank

Czechia
498 of 595

Category Rank

Restaurant
336 of 402

Rating Score

3.7

Sales Power

Sales Index

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Vapiano Brand Profile

Apr '23Mar '24

Czechia

Vapiano has a much lower satisfaction score for its Location compared to its other aspects. However, Vapiano has succeeded in its Pricing aspect, with a 78% satisfaction score.

Pricing
78%
5pp
Food and Drinks
78%
5pp
Service
72%
22pp
Place
72%
10pp
Staff
67%
3pp
Location
0%
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Vapiano Food and Drinks

Vapiano has shown an increase in Food and Drinks, with a jump from 73% last year to an impressive 78% this year.

Vapiano Portion Size

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

379 of 399
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Vapiano Food Quality

Apr '23Mar '24

Czechia

Vapiano continues to evolve, with a 6% increase in customer satisfaction of Food Quality, climbing from 50% last year to 56% this year.

Satisfaction Score

56%
6pp

Aspect Rank

213 of 402
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Vapiano Menu Selection

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

241 of 402
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Vapiano Dishes

Apr '23Mar '24

Czechia

Vapiano has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 69% last year to an 74% this year.

Satisfaction Score

74%
5pp

Aspect Rank

275 of 402
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Vapiano Drinks

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

321 of 401
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Vapiano Cuisines

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

341 of 362
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Vapiano Location

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Vapiano Conveniently Situated

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

145 of 347
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Vapiano Views and Surroundings

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

162 of 385
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Vapiano Transport Accessibility

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

5 of 76
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Vapiano Place

Vapiano is losing some of its appeal, with a concerning 10% decrease in satisfaction for Place dropping from 82% last year to 72% this year.

Vapiano Atmosphere and Décor

Apr '23Mar '24

Czechia

Vapiano is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

242 of 402
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Vapiano Cleanliness and Hygiene

Apr '23Mar '24

Czechia

Vapiano is struggling to meet customer expectations, with a 9% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 64% last year to 55% this year.

Satisfaction Score

55%
9pp

Aspect Rank

31 of 389
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Vapiano Restrooms

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

289 of 342
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Vapiano Options for different visitors

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

121 of 378
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Vapiano Child-Friendly Conditions

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

146 of 306
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Vapiano Comfort

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

319 of 376
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Vapiano Venue Congestion

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

173 of 377
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Vapiano Dining Area

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

285 of 390
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Vapiano Pricing

Vapiano is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 83% last year to 78% this year.

Vapiano Price

Apr '23Mar '24

Czechia

Vapiano is facing challenges in evolving its Price aspect, with a 5% decrease in customer satisfaction, dropping from 84% last year to 79% this year.

Satisfaction Score

79%
5pp

Aspect Rank

160 of 402
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Vapiano Promotions

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

102 of 194
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Vapiano Service

Vapiano continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 50% to 72% this year.

Vapiano Billing and Payment

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

166 of 363
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Vapiano Opening Hours

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

160 of 249
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Vapiano Dining Options

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

69 of 402
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Vapiano Waiting Time

Apr '23Mar '24

Czechia

Vapiano has demonstrated resilience in the industry, with a 17% increase in customer satisfaction for Waiting Time rising from 36% to 53% this year.

Satisfaction Score

53%
17pp

Aspect Rank

130 of 400
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Vapiano Order Processing

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

276 of 401
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Vapiano Staff

Vapiano is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Staff aspect satisfaction score, dropping from 70% to 67% this year.

Vapiano Staff Competence

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

277 of 375
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Vapiano Staff Friendliness

Apr '23Mar '24

Czechia

Vapiano is losing some of its appeal, with a concerning 7% decrease in satisfaction for Staff Friendliness dropping from 83% last year to 76% this year.

Satisfaction Score

76%
7pp

Aspect Rank

243 of 401
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Vapiano Staff Attentiveness

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

348 of 383
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Vapiano Staff Members

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

292 of 401
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