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Reporting period: Jul '23Jun '24

PAUL Overview

10-100 Places
Cafe

Brand Satisfaction

69%
6pp

Country Rank

Czechia
22 of 34

Category Rank

Cafe
1 of 1

Rating Score

3.5

Sales Power

Sales Index

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PAUL Brand Profile

Jul '23Jun '24

Czechia

PAUL has a much lower satisfaction score for its Pricing compared to its other aspects. However, PAUL has succeeded in its Food and Drinks aspect, with a 77% satisfaction score.

Food and Drinks
77%
3pp
Place
71%
7pp
Service
66%
15pp
Staff
50%
14pp
Pricing
34%
3pp
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PAUL Satisfaction Trend

Jan '24Jun '24

Czechia

PAUL's brand satisfaction has decreased compared to previous month and now stands at 65%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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PAUL Food and Drinks

PAUL is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 80% last year to 77% this year.

PAUL Food Quality

Jul '23Jun '24

Czechia

PAUL has shown an increase in Food Quality, with a jump from 48% last year to an impressive 50% this year.

Satisfaction Score

50%
2pp

Aspect Rank

1 of 1
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PAUL Dishes

Jul '23Jun '24

Czechia

PAUL is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dishes aspect, falling from 81% last year to 80% this year.

Satisfaction Score

80%
1pp

Aspect Rank

1 of 1
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PAUL Drinks

Jul '23Jun '24

Czechia

PAUL is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 82% last year to 74% this year.

Satisfaction Score

74%
8pp

Aspect Rank

1 of 1
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PAUL Place

PAUL is facing challenges in evolving its Place aspect, with a 7% decrease in customer satisfaction, dropping from 78% last year to 71% this year.

Satisfaction Score

Aspect Rank

1 of 1
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PAUL Cleanliness and Hygiene

Jul '23Jun '24

Czechia

PAUL is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Cleanliness and Hygiene aspect satisfaction score, dropping from 54% to 48% this year.

Satisfaction Score

48%
6pp

Aspect Rank

1 of 1
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PAUL Pricing

PAUL is losing some of its appeal, with a concerning 3% decrease in satisfaction for Pricing dropping from 37% last year to 34% this year.

PAUL Price

Jul '23Jun '24

Czechia

PAUL remains a consumer favourite, maintaining a consistent 34% satisfaction score in Price aspect for both this year and last year.

Satisfaction Score

34%

Aspect Rank

1 of 1
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PAUL Service

PAUL is struggling to meet customer expectations, with a 15% decrease in satisfaction in Service aspect, falling from 81% last year to 66% this year.

Satisfaction Score

Aspect Rank

1 of 1
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PAUL Staff

PAUL is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 64% last year to 50% this year.

PAUL Staff Friendliness

Jul '23Jun '24

Czechia

PAUL is facing challenges in evolving its Staff Friendliness aspect, with a 15% decrease in customer satisfaction, dropping from 64% last year to 49% this year.

Satisfaction Score

49%
15pp

Aspect Rank

1 of 1
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