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Reporting period: Apr '23Mar '24

PAUL Overview

10-100 Places
Cafe

Brand Satisfaction

72%
2pp

Country Rank

Czechia
20 of 36

Category Rank

Cafe
1 of 1

Rating Score

3.6

Sales Power

Sales Index

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PAUL Brand Profile

Apr '23Mar '24

Czechia

PAUL has a much lower satisfaction score for its Location compared to its other aspects. However, PAUL has succeeded in its Food and Drinks aspect, with a 81% satisfaction score.

Food and Drinks
81%
3pp
Place
72%
8pp
Service
71%
8pp
Staff
53%
13pp
Pricing
36%
1pp
Location
0%
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PAUL Food and Drinks

PAUL has shown an increase in Food and Drinks, with a jump from 78% last year to an impressive 81% this year.

PAUL Portion Size

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Food Quality

Apr '23Mar '24

Czechia

PAUL continues to evolve, with a 16% increase in customer satisfaction of Food Quality, climbing from 43% last year to 59% this year.

Satisfaction Score

59%
16pp

Aspect Rank

1 of 1
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PAUL Menu Selection

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Dishes

Apr '23Mar '24

Czechia

PAUL has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 78% last year to an 83% this year.

Satisfaction Score

83%
5pp

Aspect Rank

1 of 1
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PAUL Drinks

Apr '23Mar '24

Czechia

PAUL is losing some of its appeal, with a concerning 4% decrease in satisfaction for Drinks dropping from 83% last year to 79% this year.

Satisfaction Score

79%
4pp

Aspect Rank

1 of 1
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PAUL Cuisines

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Location

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PAUL Parking

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Conveniently Situated

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Views and Surroundings

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Ease to Find

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Transport Accessibility

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Place

PAUL is struggling to meet customer expectations, with a 8% decrease in satisfaction in Place aspect, falling from 80% last year to 72% this year.

PAUL Atmosphere and Décor

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Cleanliness and Hygiene

Apr '23Mar '24

Czechia

PAUL is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 54% last year to 45% this year.

Satisfaction Score

45%
9pp

Aspect Rank

1 of 1
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PAUL Restrooms

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Options for different visitors

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Child-Friendly Conditions

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Comfort

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Venue Congestion

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Dining Area

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Work and study friendly

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Pricing

PAUL is facing challenges in evolving its Pricing aspect, with a 1% decrease in customer satisfaction, dropping from 37% last year to 36% this year.

PAUL Price

Apr '23Mar '24

Czechia

PAUL continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 34% to 35% this year.

Satisfaction Score

35%
1pp

Aspect Rank

1 of 1
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PAUL Promotions

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Service

PAUL is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Service aspect satisfaction score, dropping from 79% to 71% this year.

PAUL Billing and Payment

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Opening Hours

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Waiting Time

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Order Processing

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Staff

PAUL is losing some of its appeal, with a concerning 13% decrease in satisfaction for Staff dropping from 66% last year to 53% this year.

PAUL Staff Competence

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Staff Friendliness

Apr '23Mar '24

Czechia

PAUL is struggling to meet customer expectations, with a 8% decrease in satisfaction in Staff Friendliness aspect, falling from 63% last year to 55% this year.

Satisfaction Score

55%
8pp

Aspect Rank

1 of 1
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PAUL Staff Attentiveness

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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PAUL Staff Members

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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