Il Gusto Overview

Il Gusto remains a consumer favourite, maintaining a consistent 44% satisfaction score in Portion Size aspect for both this year and last year.

Il Gusto is struggling to meet customer expectations, with a 6% decrease in satisfaction in Food Quality aspect, falling from 44% last year to 38% this year.

Il Gusto is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 73% last year to 67% this year.

Il Gusto is facing challenges in evolving its Drinks aspect, with a 27% decrease in customer satisfaction, dropping from 96% last year to 69% this year.

Il Gusto is still the go-to place for customers, as their Options for different visitors score remains high at 80%, consistent with last year's score.

Il Gusto is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 82% last year to 77% this year.

Il Gusto remains a consumer favourite, maintaining a consistent 54% satisfaction score in Order Processing aspect for both this year and last year.

Il Gusto is still the go-to place for customers, as their Staff Competence score remains high at 86%, consistent with last year's score.

Il Gusto is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Staff Friendliness aspect satisfaction score, dropping from 82% to 75% this year.

Il Gusto is losing some of its appeal, with a concerning 17% decrease in satisfaction for Staff Members dropping from 78% last year to 61% this year.