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Reporting period: Apr '23Mar '24

Globus Overview

10-100 Places
Restaurant

Brand Satisfaction

63%

Country Rank

Czechia
30 of 36

Category Rank

Restaurant
24 of 28

Rating Score

3.1

Sales Power

Sales Index

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Globus Brand Profile

Apr '23Mar '24

Czechia

Globus has a much lower satisfaction score for its Location compared to its other aspects. However, Globus has succeeded in its Pricing aspect, with a 84% satisfaction score.

Pricing
84%
3pp
Service
65%
13pp
Food and Drinks
61%
3pp
Place
60%
4pp
Staff
41%
14pp
Location
0%
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Globus Food and Drinks

Globus is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 64% last year to 61% this year.

Globus Portion Size

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

14 of 28
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Globus Food Quality

Apr '23Mar '24

Czechia

Globus is struggling to meet customer expectations, with a 4% decrease in satisfaction in Food Quality aspect, falling from 36% last year to 32% this year.

Satisfaction Score

32%
4pp

Aspect Rank

22 of 28
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Satisfaction Score

Aspect Rank

4 of 28
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Globus Dishes

Apr '23Mar '24

Czechia

Globus is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 61% last year to 57% this year.

Satisfaction Score

57%
4pp

Aspect Rank

25 of 28
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Globus Drinks

Apr '23Mar '24

Czechia

Globus remains a consumer favourite, maintaining a consistent 73% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

73%

Aspect Rank

10 of 28
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Globus Cuisines

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

4 of 25
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Globus Location

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Globus Parking

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

18 of 25
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Globus Conveniently Situated

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

22 of 25
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Globus Views and Surroundings

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

10 of 26
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Globus Ease to Find

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

2 of 12
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Globus Transport Accessibility

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

15 of 16
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Globus Place

Globus has shown an increase in Place, with a jump from 56% last year to an impressive 60% this year.

Globus Atmosphere and Décor

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

24 of 28
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Globus Cleanliness and Hygiene

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

19 of 28
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Globus Restrooms

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

17 of 28
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Globus Options for different visitors

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

10 of 24
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Globus Child-Friendly Conditions

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

18 of 22
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Globus Comfort

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

11 of 27
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Globus Venue Congestion

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

13 of 24
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Globus Dining Area

Apr '23Mar '24

Czechia

Globus is still the go-to place for customers, as their Dining Area score remains high at 71%, consistent with last year's score.

Satisfaction Score

71%

Aspect Rank

4 of 28
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Globus Pricing

Globus continues to evolve, with a 3% increase in customer satisfaction of Pricing, climbing from 81% last year to 84% this year.

Globus Price

Apr '23Mar '24

Czechia

Globus has successfully improved guest experience, as their "Price" satisfaction score jumped from 80% last year to an 83% this year.

Satisfaction Score

83%
3pp

Aspect Rank

6 of 28
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Globus Promotions

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

11 of 26
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Globus Service

Globus continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 52% to 65% this year.

Globus Billing and Payment

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

14 of 28
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Globus Opening Hours

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

17 of 26
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Globus Dining Options

Apr '23Mar '24

Czechia

Globus has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Dining Options rising from 73% to 78% this year.

Satisfaction Score

78%
5pp

Aspect Rank

9 of 28
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Globus Online Facilities

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

10 of 13
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Globus Waiting Time

Apr '23Mar '24

Czechia

Globus has shown an increase in Waiting Time, with a jump from 46% last year to an impressive 52% this year.

Satisfaction Score

52%
6pp

Aspect Rank

16 of 28
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Globus Order Processing

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

17 of 28
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Globus Staff

Globus is facing challenges in evolving its Staff aspect, with a 14% decrease in customer satisfaction, dropping from 55% last year to 41% this year.

Globus Staff Competence

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

5 of 28
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Globus Staff Friendliness

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

28 of 28
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Globus Staff Attentiveness

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

27 of 28
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Globus Staff Avaliability

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

6 of 8
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Globus Staff Members

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

19 of 28
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