Subway Brand Profile
Jul '23 — Jun '24
Brazil
Subway has a much lower satisfaction score for its Pricing compared to its other aspects. However, Subway has succeeded in its Location aspect, with a 90% satisfaction score.
Subway Satisfaction Trend
Jan '24 — Jun '24
Brazil
Subway's brand satisfaction has increased compared to previous month and now stands at 65%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Subway Food and Drinks
Subway is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 69% last year to 65% this year.
Subway Food Quality
Jul '23 — Jun '24
Brazil
Subway remains a consumer favourite, maintaining a consistent 41% satisfaction score in Food Quality aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Subway Menu Selection
Jul '23 — Jun '24
Brazil
Subway is struggling to meet customer expectations, with a 13% decrease in satisfaction in Menu Selection aspect, falling from 66% last year to 53% this year.
Satisfaction Score
Aspect Rank
Subway Dishes
Jul '23 — Jun '24
Brazil
Subway is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 69% last year to 63% this year.
Satisfaction Score
Aspect Rank
Subway Location
Subway is one of the most promising brand to delight customers. Use Realytics to know more
Subway Conveniently Situated
Jul '23 — Jun '24
Brazil
Satisfaction Score
Aspect Rank
Subway Place
Subway has shown an increase in Place, with a jump from 75% last year to an impressive 76% this year.
Subway Atmosphere and Décor
Jul '23 — Jun '24
Brazil
Satisfaction Score
Aspect Rank
Subway Cleanliness and Hygiene
Jul '23 — Jun '24
Brazil
Subway is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 2% decrease in customer satisfaction, dropping from 68% last year to 66% this year.
Satisfaction Score
Aspect Rank
Subway Comfort
Jul '23 — Jun '24
Brazil
Subway is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Comfort aspect satisfaction score, dropping from 73% to 69% this year.
Satisfaction Score
Aspect Rank
Subway Pricing
Subway is losing some of its appeal, with a concerning 3% decrease in satisfaction for Pricing dropping from 53% last year to 50% this year.
Subway Price
Jul '23 — Jun '24
Brazil
Subway is struggling to meet customer expectations, with a 7% decrease in satisfaction in Price aspect, falling from 53% last year to 46% this year.
Satisfaction Score
Aspect Rank
Subway Promotions
Jul '23 — Jun '24
Brazil
Subway continues to evolve, with a 17% increase in customer satisfaction of Promotions, climbing from 50% last year to 67% this year.
Satisfaction Score
Aspect Rank
Subway Service
Subway is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 65% last year to 64% this year.
Subway Opening Hours
Jul '23 — Jun '24
Brazil
Satisfaction Score
Aspect Rank
Subway Dining Options
Jul '23 — Jun '24
Brazil
Subway is facing challenges in evolving its Dining Options aspect, with a 6% decrease in customer satisfaction, dropping from 86% last year to 80% this year.
Satisfaction Score
Aspect Rank
Subway Waiting Time
Jul '23 — Jun '24
Brazil
Subway has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 48% last year to an 53% this year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Subway Staff
Subway continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 54% to 57% this year.
Subway Staff Competence
Jul '23 — Jun '24
Brazil
Subway is still the go-to place for customers, as their Staff Competence score remains high at 68%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Subway Staff Friendliness
Jul '23 — Jun '24
Brazil
Subway has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Staff Friendliness rising from 57% to 60% this year.
Satisfaction Score
Aspect Rank
Subway Staff Attentiveness
Jul '23 — Jun '24
Brazil
Subway remains a consumer favourite, maintaining a consistent 82% satisfaction score in Staff Attentiveness aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Subway Staff Members
Jul '23 — Jun '24
Brazil
Subway has shown an increase in Staff Members, with a jump from 43% last year to an impressive 47% this year.
Satisfaction Score
Aspect Rank
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