Subway Overview

Subway remains a consumer favourite, maintaining a consistent 25% satisfaction score in Portion Size aspect for both this year and last year.

Subway is struggling to meet customer expectations, with a 3% decrease in satisfaction in Food Quality aspect, falling from 43% last year to 40% this year.

Subway is facing challenges in evolving its Dishes aspect, with a 10% decrease in customer satisfaction, dropping from 70% last year to 60% this year.

Subway is still the go-to place for customers, as their Drinks score remains high at 41%, consistent with last year's score.

Subway is facing challenges in maintaining its customer experience, with a noticeable 33% decrease in their Parking aspect satisfaction score, dropping from 71% to 38% this year.

Subway is struggling to meet customer expectations, with a 4% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 67% last year to 63% this year.

Subway is losing its edge, with a noticeable decrease in guest satisfaction in Options for different visitors aspect, down from 85% last year to 77% this year.

Subway remains a consumer favourite, maintaining a consistent 75% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.

Subway is still the go-to place for customers, as their Dining Area score remains high at 39%, consistent with last year's score.

Subway is losing some of its appeal, with a concerning 5% decrease in satisfaction for Price dropping from 52% last year to 47% this year.

Subway is still the go-to place for customers, as their Online Facilities score remains high at 20%, consistent with last year's score.

Subway is facing challenges in evolving its Waiting Time aspect, with a 3% decrease in customer satisfaction, dropping from 51% last year to 48% this year.

Subway is still the go-to place for customers, as their Staff Competence score remains high at 64%, consistent with last year's score.

Subway is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 84% to 79% this year.