McDonald's Overview

McDonald's is struggling to meet customer expectations, with a 4% decrease in satisfaction in Food Quality aspect, falling from 29% last year to 25% this year.

McDonald's has shown an increase in Menu Selection, with a jump from 33% last year to an impressive 40% this year.

McDonald's continues to evolve, with a 1% increase in customer satisfaction of Drinks, climbing from 32% last year to 33% this year.

McDonald's is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Parking aspect satisfaction score, dropping from 64% to 61% this year.

McDonald's is struggling to meet customer expectations, with a 4% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 45% last year to 41% this year.

McDonald's has successfully improved guest experience, as their "Options for different visitors" satisfaction score jumped from 79% last year to an 81% this year.

McDonald's is facing challenges in evolving its Child-Friendly Conditions aspect, with a 2% decrease in customer satisfaction, dropping from 84% last year to 82% this year.

McDonald's is losing some of its appeal, with a concerning 3% decrease in satisfaction for Dining Area dropping from 39% last year to 36% this year.

McDonald's has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Price rising from 37% to 40% this year.

McDonald's is facing challenges in evolving its Billing and Payment aspect, with a 5% decrease in customer satisfaction, dropping from 28% last year to 23% this year.

McDonald's remains a consumer favourite, maintaining a consistent 31% satisfaction score in Opening Hours aspect for both this year and last year.

McDonald's has shown an increase in Online Facilities, with a jump from 29% last year to an impressive 41% this year.

McDonald's is losing some of its appeal, with a concerning 9% decrease in satisfaction for Waiting Time dropping from 52% last year to 43% this year.

McDonald's is losing its edge, with a noticeable decrease in guest satisfaction in Staff Competence aspect, down from 54% last year to 48% this year.

McDonald's is facing challenges in evolving its Staff Friendliness aspect, with a 5% decrease in customer satisfaction, dropping from 56% last year to 51% this year.

McDonald's is losing some of its appeal, with a concerning 3% decrease in satisfaction for Staff Members dropping from 34% last year to 31% this year.