Hard Rock Cafe Overview

Hard Rock Cafe remains a consumer favourite, maintaining a consistent 80% satisfaction score in Portion Size aspect for both this year and last year.

Hard Rock Cafe is struggling to meet customer expectations, with a 5% decrease in satisfaction in Food Quality aspect, falling from 40% last year to 35% this year.

Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 59% last year to 57% this year.

Hard Rock Cafe is facing challenges in evolving its Drinks aspect, with a 8% decrease in customer satisfaction, dropping from 79% last year to 71% this year.

Hard Rock Cafe continues to evolve, with a 13% increase in customer satisfaction of Parking, climbing from 31% last year to 44% this year.

Hard Rock Cafe is losing some of its appeal, with a concerning 1% decrease in satisfaction for Cleanliness and Hygiene dropping from 80% last year to 79% this year.

Hard Rock Cafe is struggling to meet customer expectations, with a 4% decrease in satisfaction in Options for different visitors aspect, falling from 91% last year to 87% this year.

Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Child-Friendly Conditions aspect, down from 74% last year to 63% this year.

Hard Rock Cafe has successfully improved guest experience, as their "Venue Congestion" satisfaction score jumped from 18% last year to an 25% this year.

Hard Rock Cafe continues to improve, with a notable increase in customer satisfaction for their Dining Area aspect, rising from 62% to 63% this year.

Hard Rock Cafe remains a consumer favourite, maintaining a consistent 27% satisfaction score in Price aspect for both this year and last year.

Hard Rock Cafe remains a consumer favourite, maintaining a consistent 43% satisfaction score in Billing and Payment aspect for both this year and last year.

Hard Rock Cafe is struggling to meet customer expectations, with a 13% decrease in satisfaction in Waiting Time aspect, falling from 44% last year to 31% this year.

Hard Rock Cafe has shown an increase in Order Processing, with a jump from 36% last year to an impressive 40% this year.

Hard Rock Cafe is still the go-to place for customers, as their Staff Competence score remains high at 65%, consistent with last year's score.

Hard Rock Cafe is facing challenges in evolving its Staff Friendliness aspect, with a 7% decrease in customer satisfaction, dropping from 71% last year to 64% this year.

Hard Rock Cafe remains a consumer favourite, maintaining a consistent 54% satisfaction score in Staff Members aspect for both this year and last year.