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Reporting period: Apr '23Mar '24

Fran's Café Overview

10-100 Places
Coffee Shop

Brand Satisfaction

73%

Country Rank

Brazil
30 of 54

Category Rank

Coffee Shop
7 of 15

Rating Score

3.6

Sales Power

Sales Index

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Fran's Café Brand Profile

Apr '23Mar '24

Brazil

Fran's Café has a much lower satisfaction score for its Pricing compared to its other aspects. However, Fran's Café has succeeded in its Place aspect, with a 87% satisfaction score.

Place
87%
1pp
Food and Drinks
75%
4pp
Service
73%
3pp
Staff
57%
2pp
Pricing
28%
5pp
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Fran's Café Satisfaction Trend

Last 6 months

Brazil

Fran's Café's brand satisfaction has increased compared to previous month and now stands at 80%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Fran's Café Food and Drinks

Fran's Café is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 79% last year to 75% this year.

Fran's Café Food Quality

Apr '23Mar '24

Brazil

Fran's Café is struggling to meet customer expectations, with a 7% decrease in satisfaction in Food Quality aspect, falling from 40% last year to 33% this year.

Satisfaction Score

33%
7pp

Aspect Rank

8 of 15
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Fran's Café Drinks

Apr '23Mar '24

Brazil

Fran's Café is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 88% last year to 84% this year.

Satisfaction Score

84%
4pp

Aspect Rank

8 of 15
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Fran's Café Dishes

Apr '23Mar '24

Brazil

Fran's Café is facing challenges in evolving its Dishes aspect, with a 3% decrease in customer satisfaction, dropping from 70% last year to 67% this year.

Satisfaction Score

67%
3pp

Aspect Rank

9 of 15
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Fran's Café Place

Fran's Café has shown an increase in Place, with a jump from 86% last year to an impressive 87% this year.

Fran's Café Comfort

Apr '23Mar '24

Brazil

Fran's Café is facing challenges in maintaining its customer experience, with a noticeable 1% decrease in their Comfort aspect satisfaction score, dropping from 87% to 86% this year.

Satisfaction Score

86%
1pp

Aspect Rank

4 of 15
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Fran's Café Atmosphere and Décor

Apr '23Mar '24

Brazil

Fran's Café is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

8 of 15
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Fran's Café Cleanliness and Hygiene

Apr '23Mar '24

Brazil

Fran's Café is losing some of its appeal, with a concerning 19% decrease in satisfaction for Cleanliness and Hygiene dropping from 69% last year to 50% this year.

Satisfaction Score

50%
19pp

Aspect Rank

7 of 15
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Fran's Café Pricing

Fran's Café is struggling to meet customer expectations, with a 5% decrease in satisfaction in Pricing aspect, falling from 33% last year to 28% this year.

Fran's Café Price

Apr '23Mar '24

Brazil

Fran's Café is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 32% last year to 28% this year.

Satisfaction Score

28%
4pp

Aspect Rank

10 of 15
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Fran's Café Service

Fran's Café continues to evolve, with a 3% increase in customer satisfaction of Service, climbing from 70% last year to 73% this year.

Fran's Café Dining Options

Apr '23Mar '24

Brazil

Use Realytics to know more about Fran's Cafélink

Satisfaction Score

Aspect Rank

3 of 15
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Fran's Café Waiting Time

Apr '23Mar '24

Brazil

Fran's Café has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 16% last year to an 35% this year.

Satisfaction Score

35%
19pp

Aspect Rank

6 of 15
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Fran's Café Staff

Fran's Café is facing challenges in evolving its Staff aspect, with a 2% decrease in customer satisfaction, dropping from 59% last year to 57% this year.